More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain... See more
Company replied
The experience with Pagan in Burton on Trent shop was absolutely great! She was very helpful and outgoing and made our visit very pleasant! It was very nice customer service with Pagan. Me and my f... See more
Company replied
Josh helped me to setup a new tablet. I originally came in for an issue with my Google phone, and was offered a deal too good to pass. Amazing service and very friendly
Company replied
Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a second visit to this store as…
I made a second visit to this store as I had a few issues pop up on my phone and saw Josh again, and as always he was fantastic and patient to try and resolve my problems thank you again
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks a ton, Alan! ⭐ Love hearing that Josh continues to give you brilliant, patient service. We really appreciate you taking the time to share! -Ayesha
Reply from Three UK - 3Store Burton-Upon-Trent
That’s awesome to hear! 🎉 Jon, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Burton-Upon-Trent
Love hearing this, Sophie 💫 We’re thrilled that our team delivered such top‑tier and stellar service 🌟 -Arvind
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there 🎯 We’re thrilled that our team delivered such top‑tier and stellar service 🌟 -Arvind
Very patient
Very patient, Pagan's swrvice absolufelt great & very helpful. 10/10
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey John, it’s great to hear that Pagan made the process quick and easy for you. Thank you for the awesome 5⭐ review! -Neha
Myself and Joan come to see Josh for…
Myself and Joan come to see Josh for any problem or help and he is fabulous always willing to help with a smile
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, a fabulous standard of support is always delivered by Josh with a welcoming smile to ensure all your mobile needs are perfectly taken care of, and we truly appreciate you and Joan sharing your kind feedback. -Kishan
Pagan was absolutely amazing & so…
Pagan was absolutely amazing & so helpful. 10/10 across the board.
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Deborah, it’s good to know Pagan made a strong impression and provided a helpful experience. -Suhaas
Great experience in the three store…
Great experience in the three store with Aiman.
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Paul, it is fantastic to hear about your great store experience with Aiman. We always want to ensure your visits are friendly and helpful, so thank you for the feedback. -Shivam
Reply from Three UK - 3Store Burton-Upon-Trent
Love this energy, Danut 🎉 Wonderful to know our team provided such a warm and expert experience 💙 -Arvind
Josh was helpful listened and…
Josh was helpful listened and understood my confusion I come away with it all sorted
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, thank you for your feedback. It’s good to know Josh took the time to understand your situation and made sure everything was clear and sorted for you. -Suhaas
Josh is incredibly patient and very…
Josh is incredibly patient and very smart, he helped me to use my phone in Italy and was very nice
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey Annee! We love hearing this. Josh brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
Excellent service from Kallum
Excellent service from Kallum. Brilliant communication and excellent help. Could not have asked for anything more. Really Recommend
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
That’s brilliant, Grace! We’re super happy to hear that Kallum gave you all the support you needed. It’s great to know you’d recommend us 😊 -Neha
Great
Great, Pagan was super helpful and sorted the contracts and set perfectly. Highly recommended experience.
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Ryan,
That’s amazing to hear ⭐ Pagan clearly did a brilliant job getting everything sorted for you. We’ll make sure your feedback reaches them! -Ayesha
Olly andcallum where fantastic very…
Olly andcallum where fantastic very very helpful thanks you guys🤣
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Oh wow, Neil! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ -Neha
The best experience
My husband and I came into the Burton store for the first time as we live in Tamworth and usually go there, but the service from Josh here was the best I have ever experienced! He was very kind and we will be returning to him next time
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there, thanks for sharing this — wonderful to hear Josh made such a strong impression during your first visit to the Burton store. His kindness and service clearly stood out, and it’s great to know you’d choose to return to him next time. -Shivam
Made me feel very welcomed
Made me feel very welcomed, asked me what I need and was very helpful, as a long standing customer gave me a good deal I am very satisfied. Aiman was absolutely brilliant
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this fantastic review, Ajay! We’re thrilled to hear that Aiman provided excellent support and helped you get the best deal. -Neha
👍 the staff was very nice ☺️
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey Adrian, thank you for sharing this feedback! 😊 We’re thrilled to hear that our team gave you such a fantastic experience. -Veronica
I spoke to Josh and he was friendly and…
I spoke to Josh and he was friendly and helpful as always. Thank you
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
That’s brilliant, Robert! We’re super happy to hear that Josh gave you all the support you needed. We truly appreciate your feedback! 😊 -Neha
Aimen and olly were very helpful and…
Aimen and olly were very helpful and very nice I'll recommend to my friends and family
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Kseniya, thank you for the wonderful 5⭐ review. We’re thrilled to hear that Aimen and Olly made everything so smooth and welcoming. Your recommendation keeps us smiling. 😊 -Maryalex
Aiman and olly
Aiman and olly were great help. They helped us get broadband sorted
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Gloriya, thank you for taking the time to leave such a wonderful 5⭐ review! Aiman and Olly’s expertise and kindness truly shone through, and we’re thrilled they could get the broadband sorted so smoothly for you. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.