Rahat was fantastic in helping us understand the various packages, and was also very helpful in providing clarity to our various queries. She was kind, warm and made the whole experience feel like as... See more
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I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
Company replied
Rahat at the Cambridge branch was incredibly helpful in advising how to diagnose the issue with my child's phone today. They then helped pick the most appropriate contract and were incredibly patient... See more
Company replied
Rahat found is a fabulous contract deal, meeting all of our needs. She helped us with a phone problem too. She couldn't have been nicer and was very professional too.
Company replied
Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
179 reviews
Asks customers to review
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Hi Rahat
Hi Rahat, I just wanted to say thank you for the lovely customer service today
You were very helpful, friendly and patient, and you made the whole experience really pleasant. I really appreciate all your help and kindness. Thank you again! 😊
September 19, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there, the recognition shared in your review reflects the positive impact Rahat had on your experience. It's fantastic to see the patience, support and consideration shown throughout have earned such high praise. — Three Social Media Team
Shihab helped set me up with a new…
Shihab helped set me up with a new contract. Very helpful and patient as I looked through my options.
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for the shoutout, Kate! We're so glad Shihab was able to help you find the right contract and make the process easy. Enjoy your new plan. 😇 - Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Neil, thanks for taking the time to leave a review. It's great to hear Cliff made such a positive impact and ensured your visit was a smooth and enjoyable experience.— Three Social Media Team
Excellent service
Rahat at the Cambridge branch was incredibly helpful in advising how to diagnose the issue with my child's phone today. They then helped pick the most appropriate contract and were incredibly patient with an indecisive child and discerning mother. Finally a decision was made and from there the process was very quick and easy. Thank you!
August 31, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Rosie, thanks for the lovely feedback. We're delighted to hear that Rahat at our Cambridge branch provided such attentive support and helped guide you through the ideal plan options with care and understanding, making the entire process smooth and hassle free.
- Three Social Media Team
I visited the 3 store in grand arcade cambridge
I visited the 3 store in grand arcade today and was greeted by a very polite member of staff,(Rahah)
She was very helpful and listened to what I was wanting,
And I was amazed at how quickly she had all my accounts up and explained everything to me,
By the time I left the store Rahah the lovely member of staff had saved me over half of my monthly outgoings on my Direct debit and I had more data etc for less money.
Thank you very much
August 31, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Michael, thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Rahah provided such fantastic service at our Grand Arcade store and was able to get your accounts sorted so quickly. Saving you money while upgrading your data is exactly the kind of experience we love to deliver. 😇 - Three Social Media Team
Marc did a perfect job with my phone…
Marc did a perfect job with my phone plan, it was so simple and broken down very easily. I couldn't have asked for better service.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Connor, we're so glad to hear Marc made your device plan easy to understand and provided support that exceeded your expectations. Thank you for the review. ✨ — Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing this, Anita. We’re glad Marc offered great support and made your experience easier.
— Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Peter, thanks for this fantastic 5⭐ review! We’re delighted that Stacy provided outstanding support.-Three Social Media Team
It was all straightforward
It was all straightforward . Gui was amazing in sorting this out for us.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Marcelo, we’re so happy to know that Gui was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
I was served by Stacy
I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience than the last time I visited a Three store.
Stacy did not ask me to write this review. I told her myself that I wanted to leave feedback because I was genuinely impressed with the excellent service she provided. She is a real credit to the team.
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Kuldeep, thank you for taking the time to share your experience. It is fantastic to know that Stacy was so prompt and provided such brilliant support to get your new contract completed so smoothly.— Three Social Media Team
Outstanding customer service at Three
The customer service at Three was outstanding and Shihab worked so hard and acted so professional in helping to resolve an issue that was having.
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for sharing your experience, Kanjikan. It’s fantastic to hear how efficiently Shihab handled everything for you. ✨ – Three Social Media Team
Very helpful!
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there, thanks for the great feedback ✨ We’re glad our team could support you. – Three Social Media Team
Thank you harmony 😁
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks a ton for your review, Aurelien! 🎉 Harmony really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
shihab was very helpful indeed
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Kate, we’re so glad you’re happy with our service from Shihab, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Stacy attended to me in a great way
Stacy attended to me in a great way, explained everything was very patient and willing to help with how to operate my new tablet. It was a pleasant service and really appreciate it.
August 6, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Oh wow, Natasha! Thank you for sharing your thoughts about Stacy. We’re so glad she could guide you along the way with your new tablet, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Hao helped me today to buy my new…
Hao helped me today to buy my new phone, the was brilliant. Very efficient and answered all my question amazing customer service, give the girl a raise !!!!
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey, Samantha! Thank you so much for celebrating your experience with us. We're absolutely thrilled to hear that Hao provided such brilliant and efficient support while helping you purchase your new phone. 🥰 Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Julie, we’re glad Gui provided great service. Thank you for sharing your experience. - Three Social Media Team
Stacy has been phenomenal I came in…
Stacy has been phenomenal I came in expecting to spend exorbitant prices and came out wondering why more shop representatives aren’t as easy to speak to as her she gave me a WiFi plan data and a rollover pay system where I could make it come out of bank automatically
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi, Nath. It's absolutely thrilling to hear that Stacy completely transformed your visit and saved you money. She excels at making setups like your new Wi-Fi and automatic bill payments completely effortless. Thank you for sharing this brilliant feedback! 😇 -Three Social Media Team
Gui helped me get the best deal for…
Gui helped me get the best deal for tablet. He is so friendly and professional. Highly recommend!
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Hao, we’re so happy to hear that Gui was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
Very friendly and helpful staff
Very friendly and helpful staff.
Guilherme was really helpful and friendly.
I’ll come back here next time.
Best Three shop ever !
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Maria, we’re really pleased your visit was handled with such care and that Guilherme’s support made everything smooth for you. Thank you for taking the time to share this.
– Three Social Media Team
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