I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
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Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... See more
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Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... See more
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Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... See more
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
153 reviews
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Great service from aamir
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Rach! 🎊 That’s amazing to hear! Big kudos to Aamir for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Hao has been exceptionally helpful over…
Hao has been exceptionally helpful over the last 2 days. My problem with my original phone was remedied as best as possible, then she helped set up a new phone that has been sitting in a drawer for over 2 years because I could not get it to automatically upload. She was very patient and talked me through all the processes.It was complicated. Made sure I had access to what’s app and emails. Gave me advice on removing apps and data no longer required and also assisted me with my portable WiFi set up. I have been with 3 for over 10 years and although I cannot fault the service from before I feel that Hao has gone the extra mile for me. I am a happy satisfied customer.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there, thanks for taking the time to share this. It’s great to hear how supportive Hao has been over the past couple of days, helping you get everything set up and running smoothly. We’re really pleased her patience and guidance made such a difference and left you feeling well looked after. -Shivam
The staff were helpfull and polite
The staff were helpfull and polite and saw to my needs.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for sharing this feedback! 🌟 Great to know our team supported you and got everything sorted. -Veronica
Quality service and explanation by the…
Quality service and explanation by the Three staff member Shihab.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Vasil, that’s brilliant 😊 We’re really pleased to know Shihab delivered such positive and supportive service. Thanks so much for sharing your experience. -Neha
Stacy very helpful and hardworking…
Stacy very helpful and hardworking thank you very much
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Nurten, it’s great to hear you had such a positive experience. Stacy’s dedication and supportive approach clearly stood out and made a real difference during your visit. Thanks for taking the time to share this with us. -Shivam
Michal is an excellent staff with nice…
Michal is an excellent staff with nice and helpful attitude to provide service.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Leona, thank you for sharing this amazing 5⭐ review! We’re thrilled that Michal gave you such a fantastic experience. -Veronica
Good experience
Very good experience overall. Everything went very smoothly and Stacy was very helpful.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
What an amazing 5⭐ rating, Lupei! Stacy made sure nothing was left unresolved, and we’re happy he made the experience so smooth. Wishing you all the best ahead ☺️ -Ayesha
Shihab was kind and patient and I would…
Shihab was kind and patient and I would highly recommend him
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Uma, thank you so much. Shihab’s kindness and patience really shine through, and your lovely feedback means a lot. -Ayesha
Michal was so patient and informative…
Michelle was so patient and informative to help with an international sim and answered all our questions. He is an excellent asset to the your team. Make sure you look after him. We will certainly recommend 3 to all our friends.
Carol Rose from Australia.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Absolutely fabulous, Carol! We’re glad Michal was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Michael was amazing
Michael was amazing! He went above & beyond to ensure our devices were functioning well.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Great to hear this, Cheryl—pleased Michael went the extra mile to make sure everything was working as it should. -Shivam
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey there! What a sweet 5 star rating! Michael is truly exceptional. Thank you for sharing this! 😊 -Kashish
Shihab was very helpful today
Shihab was very helpful today, sorting out my contracts, helping organise them, with good new contracts renewals. Good vibe during the process. Definitely recommend!
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Marcin! We’re delighted Shihab provided outstanding support. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Michal was so lovely and funny
Michal was so lovely and funny, helped get the best deals, had the absolute best experience with him, couldn’t reccomend a better person, it really made me trust the three company more, would 100% go back
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi, Stefania. It’s fantastic to hear that Michal made such a lasting impression and helped you find the perfect deals. Building that trust is exactly what we strive for. 🥰 -Prabhjeet
Hao is an excellent customer service…
Hao is an excellent customer service advisor. She gave me a lot of options and we came out with an excellent offer. Thanks Hao
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Options, value, and care all in one, Hao truly delivered! We’re thrilled she turned guidance into an outstanding offer, and grateful you chose us to be part of your journey, Malika. -Ashifa
Your staff with name Michael is very…
Your staff with name Michael is very professional, helpful, polite.The best man of this branch.branch.Thank you very much Michael 👍
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you, Tsonas! We’re delighted Michael’s professionalism and kindness stood out and that his support made your visit such a positive experience. -Suhaas
Reply from Three UK - 3Store Cambridge (Grd Arcade)
We’re glad to know Gui made your experience a positive one. Thank you for recommending us Shahzaib. -Ayesha
Brought home broadband
Brought home broadband. Gui was fantastic, very helpful. Explained everything.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Ian. We are happy Gui was so helpful with your new home broadband. It is great to hear he made sure you had all the right facts to get up and running. -Kishan
Excellent service Michal was very…
Excellent service Michal was very helpful
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Dawid, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Michal. -Prabhjeet
Very friendly
Very friendly, and great service, good at explaining all the products and deals.
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for the kind words, Ben. Great to know you found the service friendly and the product explanations helpful. We value your feedback. -Ayesha
Service was incredible
Service was incredible. Super friendly and helpful. Stacys patience and service is just what this company needs. Thank you
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for sharing this brilliant feedback, Darren! It’s great to hear how smoothly everything went and that Stacy provided such excellent support throughout the process. -Afaq
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