I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
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Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... See more
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Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... See more
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Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... See more
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
153 reviews
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This company invites their customers to review, whether positive or negative
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Fantastic service from Michal!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Tao, we’re thrilled that Michal delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
GUI at the Cambridge store was very…
GUI at the Cambridge store was very helpful
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you, Tom. It’s great to hear that your visit to the Cambridge branch left such a strong impression. We’re delighted to know the support you received made things clear and straightforward. -Manavata
Helpful Michai
Michai was very helpful and explained everything to me in a very patient and friendly way. I would absolutely recommend him to all. This world definitely needs more Michai's.
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Yay, Jane 🎉 Your kind words and 5⭐ review mean a lot to us. We’re delighted to hear that Michai made you feel comfortable and well supported with a patient, friendly approach. Your recommendation is our greatest compliment ❤️ -Arvind
Hao is very professional and very welcome
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Creating smiles and delight is what we’re proud to bring to our customers every day, Mildred. Hao made it happen beautifully. Enjoy the rest of your day! -Ashifa
Really helpful in store setting up a new iphone.
I have had a new iphone for about a month now but have had trouble getting everything transferred to my new one. Violet helped me in store move everything over to my new phone which saved me a lot of trouble and stress!!
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for taking the time to leave this lovely review, Charles! We’re so glad Violet could help you get everything set up on your new device without the hassle. 🙌 -Veronica
Thank you Stacey and Jake I’m really…
Thank you Stacey and Jake I’m really happy with your service sheldon
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Lovely! We absolutely love hearing this. We’re so glad you received the best support from Stacey and Jake, and we can’t wait to welcome you back soon, Sheldon! 😉 -Kashish
Michal was brilliant
Michal was brilliant. Spent lots of time sorting my phone, updating and explaining everything carefully and clearly.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Chris, we're thrilled to hear this! 💙 Michal made everything smooth and hassle‑free with your phone. Thanks for sharing your experience! -Neha
Friendly
Friendly, knowledgeable and amazing!! Sorted my phone and answered all my questions!
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
✨ Thanks so much for sharing this lovely feedback! We’re really glad our team could get everything sorted and answer your questions. 😊 It’s great to know you had such a positive experience with us. 🙌📱🌟 -Shivam
My phone was broken
My phone was broken. Hao was very efficient and professional. She sorted the new phone and make sure it all works well.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Vince, we’re delighted to know Hao made the process smooth and ensured everything was set up perfectly on your new device. Your appreciation means a lot 🥰 -Neha
Hao helped me getting anew phone with…
Hao helped me getting anew phone with the best deal and service. Thank you very much
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Jillian, thanks for sharing. Great to hear Hao helped you pick a new phone, found the right deal, and looked after you well. -Kishan
Stacy was very helpful taking me…
Stacy was very helpful taking me through the various phone options and plans until we found one which suited, very happy with the service.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
James, your words made our day! Stacy went above and beyond to make things simple and ensure you walked away with the best choice. Here’s to creating more moments together! -Ashifa
Mr michal is so kind and more helpful
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Yay, Vivekanandan! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Michal is truly awesome! 😎 -Kashish
Had a pleasant surprise as the staff…
Had a pleasant surprise as the staff who served me was excellent.
Michal was very helpful, great communication skills and was excellent at his job.
He knew how to approach his client. Technology is not my cup of tea,
However Michal made it look easy.
Thankyou for being an outstanding member of staff. Please continue to be who you are.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Dr Aully, that's brilliant. We're thrilled that Michal could talk you through the techy business, and make you feel assured and comfortable with the answers to your queries. Thanks for taking the time to write this review. Have a great day :) -Scott
Hao was incredibly patient and helpful
Hao was incredibly patient and helpful. I cannot thank her enough for helping me understand and sort out my accounts.
I will always recommend Three and especially Hao.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Absolutely fabulous, Patricia! We’re glad Hao was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Was a good a quick experience in store…
Was a good a quick experience in store with shihab
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Tessie, every cherished memory is shaped by people like Shihab, whose dedication truly stands out. Serving you was an absolute joy! -Ashifa
The service at the Three mobile store…
The service at the Three mobile store was very professional. Stacy took care of us exactly the way a customer should be treated — she was helpful, knowledgeable, and efficient. We highly recommend this store for the future, as you can learn a lot and have your matters resolved quickly and smoothly.
February 22, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
We absolutely love hearing this, Przemyslaw. Stacy’s steady support and genuine care clearly made your visit easier, and we appreciate you sharing that with us. Here’s to a day full of little joys! 💙 -Ayesha
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Lucia, thank you for taking the time to leave such a wonderful review! We’re so glad Stacy was able to make your experience smooth and enjoyable. ⭐ -Neha
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for the great review, Mar! We’re happy to know you had a wonderful experience. -Manavata
Hao excellent service
Hao
She give us good service and good experience for buy new simcart
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
We’re really glad Hao gave you great service and made your SIM card purchase such a good experience. Have a lovely day ahead! 😊 -Ayesha
Hao was very helpful and effective
Hao was very helpful and effective. She helped me getting 2 new phones very quick. Thanks a lot
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
It’s great to hear Hao’s support made everything smooth and efficient, Nirmalarajan. We hope you have a wonderful day! 😊 -Suhaas
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