I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
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Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... See more
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Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... See more
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Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... See more
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
153 reviews
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Hao is helpful
Hao, what a great work you have done. Thank you for your kind service and making sure everything go smoothly
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing your experience, Sudip 😊 We're glad Hao was able to assist and ensure everything was taken care of for you. Wishing you a wonderful day! -Suhaas
Excellent service dealt with very…
Excellent service dealt with very efficiently on contract query by Hau
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Chandrasekhar, you’ve made us smile! 😊 Thank you for the lovely 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very helpful and flexible
Very helpful and flexible. Gave me lots of options.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Bill, thank you so much for the glowing 5 ⭐ review. We’re thrilled to know you had a great experience. -Arvind
Gui and Hao helped me setting up my new…
Gui and Hao helped me setting up my new phone. Thanks a lot for your service
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Your appreciation means so much to us, Clare, and we’re happy to have a team that turns everyday tasks into great experiences. Wishing you lots of joy with your new phone! ✨ -Ayesha
Hao is lovely and helpful
Hao is so lovely and helpful. I came to the store to check for the bill and she helped to fix it straight away and gave me very good advice. I am truly appreciate her service and will bring more friends to Three
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Abbas, we're delighted by your fantastic 5 ⭐ review. It's great to know Hao provided excellent support every step of the way. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Visited the store with a Chinese friend and served by Violet…
Visited the Cambridge store with a Chinese friend who speaks very little English, an needed to get a replacement SIM having lost one, and needed a new basic Samsung phone, and a new number PAYG. All handled very professionally and calmly by staff colleague called Violet. They went above and beyond to ensure my friend's new phone was set up to work with dual language keyboard, audio and script inputs. The patience and pleasant manner used in the process was a breath of fresh air for me to witness and so uncommon these days with most retail experiences, and was a happy experience for the friend who truly felt well looked after. Well Done, Violet.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks, Ted, for your wonderful review! We’re delighted to hear Violet made everything easy and welcoming for you and your friend. Your kind words mean a lot to us. -Shivam
Excellent customer service
Excellent customer service, made purchases easy, zero stress.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
I am very happy to be assisted by Hao…
I am very happy to be assisted by Hao today. We had very old phones and bad signal. She efficiently found us the better phones with affordable prices. We have been with Three for years and will stay longer thanks to the best customer service we always get from Three
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Paul, that’s impressive! We’re grateful for your loyalty and thrilled Hao was able to provide the support you needed. Thank you for sharing this amazing 5⭐ review! -Veronica
I found it very supportive by stacy in…
I found it very supportive by stacy in shop today.
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Blessing, thank you for the 5 ⭐ rating! We’re delighted to hear Stacy provided such amazing support during your visit today, and it’s great to have you as part of the Three family. -Kishan
Michael was very professional
Michael was very professional. Sorted my problem whit no promotion. Have amount of knowledge to help people. Thank you! Make my day
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for the great review, Krisztina. We're delighted that Michael used his knowledge to give you the support you needed :) -Scott
Stefan went above and beyond helping me
Stephen went above and beyond helping me
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Shihab was patient and super helpful in…
Shihab was patient and super helpful in setting up my new phone.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for your feedback, Marguerita, and it's lovely to hear that you enjoyed great customer service from Shihab with your new phone setup. We hope you enjoy it, and appreciate you taking the time to share this with us. -Michael
Great customer services
I travelled from Hertfordshire today to Cambridge shopping and just popped in to three store to check any phone deals. A vey pleasant lady helped me today and I’m really happy with her customer services. Her name is Hao and she is pleasant, approachable and very supportive. She checked all my accounts and helped me to get the best deals. I was so surprised that I’ve being paying a lot of money over a year unnecessarily. Thanks for Hao that I saved lots of my. My heartfelt thanks and good luck to her 🥰🥰🥰
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
Reply from Three UK - 3Store Cambridge (Grd Arcade)
That’s amazing, Ava! We really love hearing that from our customers. Thank you so much for the 5 ⭐ review! Wishing you a wonderful day 😊 -Ayesha
Great service
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for a 5 star review :) -Scott
Great service from aamir
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Brilliant to hear, Alan. We're glad Aamir was a great help :) -Scott
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Stacy was very helpful with providing…
Stacy was very helpful with providing me detailed support with setting a mobile plan up for my son. She was very patient and kind. She showed understanding of my situation and made me feel comfortable.
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I had a great experience
I had a great experience, i was with Hao and she was super helpful. Very knowledgeable and the customer experience was amazing. Will be coming here again would recommend to others...
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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