I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
Company replied
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Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... See more
Company replied
Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... See more
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Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... See more
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
154 reviews
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Highly professional and friendly…
Highly professional and friendly service in store.
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Terry, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Hao was amazing- she was calm
Hao was amazing- she was calm, competent and very warm. Her patience was excellent.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for this amazing 5⭐ review, Linda. We really appreciate you taking the time to send this over to us! Great work Hao 🎉 -Jade
I got excellent service
I got excellent service. Shiba was very patient..explained everything in a way I got understand. Would recommend 3 to everyone!
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
We're pleased that Shiba communicated everything clearly and easily for you, Mimi :) -Scott
Great experience
November 30, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
It was a great experience in Store and…
It was a great experience in Store and shihab was very helpful
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Stacy was a great help
Stacy was a great help, showing me all the different plans and helping me decide which phone was the best for me. Truly lovely, all the staff were. Highly recommend this store.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
That's wonderful to hear, Eden. We're glad Stacy could offer you advice on picking the right phone :) Thank you for the review -Scott
Helpful and knowledgeable
Stacy was very helpful and knowledgeable
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Problem solved
Amazing! After being hit by fraud and getting no where on the phone Jake, G and his the rest of the team in the Cambridge branch went above and beyond to rectify! Great service!
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Hao was very helpful
Hao was very helpful. She explained options details prices and considerations. She was knowledgeable and friendly and understanding of an older persons interface with technology. Very good.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for this fantastic 5⭐ review, Hilary. We really appreciate you taking the time to send this over! Well done Hao 👏 -Jade
nice quick service and was assisted…
nice quick service and was assisted with the set up of the sim
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for this fantastic 5⭐ review. We really do appreciate it! Have a great day 😊 -Jade
Hao is very supportive and professional
Hao is very supportive and professional who helped me when I visited Three shop on Cambridge Grand Arcade to sort out my phone’s problem with the SIM card and offered the best new contact deals with Three. thank you very much I will bring all my family to Three soon!
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
That's fabulous, Hoa, We're so glad you felt supported and that the Cambridge store was attentive when you came in about your problem. Thank you for writing such a great review :) -Scott
Excellent Customer Sevice
Jake, the Manager was so helpful - when the Apple Store weren't! I had no battery left and had some orders to collect and a return to make - which of course I needed a charged up phone for! He made sure that I got charged and was so kind to us even though I'm not a 3 customer). Thank you so much!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for this fantastic 5⭐ review, Angie. We really do appreciate you taking the time to send this over! Great work Jake 🎉 -Jade
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