Shannon has been excellent. Id like to give her 11/10. We came in with a fraudulent bill and it was a huge worry. She sorted everything out for us plus a refund. We couldnt have done if without her su... See more
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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Shannon was extremely helpful spent ages helping me and my husband secure a new phone, tablet and WiFi and even help setup my husbands new phone and get all the data transferred over which we find ext... See more
Company replied
Shannon was absolutely fantastic. She spent 2 hours on the phone trying to help me resolve the issue. I’ve never met a sales advisor that takes complete ownership of a problem. She could have easily g... See more
Company replied
We came back into the Cadtleford store to get the broadband they mentioned before. Karen sorted it out for us and set it all up. It's half the price we are paying at the moment with our current provi... See more
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
213 reviews
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Shannon has been excellent
Shannon has been excellent. Id like to give her 11/10. We came in with a fraudulent bill and it was a huge worry. She sorted everything out for us plus a refund. We couldnt have done if without her support. Everything is online now and we dont understand if. She went above and beyond
May 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aya truly saved the day today whilst I…
Aya truly saved the day today whilst I was dealing with IT glitches, store issues and everything else thrown at me. From the minute I walked in, she was so friendly, professional and calm under pressure. Nothing was too much trouble and she sorted everything out for me brilliantly.
I honestly cannot praise Aya and the whole team enough. The time absolutely flew by and, thanks to their knowledge and expertise, I didn’t even need to bring my bed in with me 😂
What a lovely store filled with genuinely amazing people.
Thank you so much, Aya, for all your help today. Truly grateful beyond words ❤️
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Andreas, for this amazing feedback. We’re so glad Aya and the staff were able to support you so effectively and make a challenging day feel much easier. -Maryalex
Shannon has been so helpful
Shannon has been so helpful. She was really professional with great communication skills. extremely inquisitive, and I really enjoyed talking to her
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for this lovely review, Mark! We’re delighted to hear that Shannon made such a strong impression with her knowledge and thoughtful approach. -Maryalex
Aya was amazing I had issues with my…
Aya was amazing I had issues with my hub she helped me call through I was credited by customer service and aya assured if any issues to come back in store amazing customer service 10/10
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Yvonne, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Reply from Three UK - 3Store Castleford
Hey Charlie! We love hearing this. Yanal brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
Shannon was excellent
Shannon was excellent. Really friendly and welcoming
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Creating smiles and great experiences is what we’re proud of every day, and Shannon made that happen beautifully. Thank you, Edna, for sharing this with us! -Samad
I ran out of data on my plan
I ran out of data on my plan, Karen sorted it so I could upgrade ny sin to get more data. Brilliant service.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi David, it’s great to hear Karen got everything sorted for you and made upgrading your SIM for more data quick and easy, delivering such a brilliant experience. -Shivam
We came back into the Cadtleford store…
We came back into the Cadtleford store to get the broadband they mentioned before. Karen sorted it out for us and set it all up. It's half the price we are paying at the moment with our current provider. Thank you
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for your feedback, Raymond. We’re delighted to hear Karen at our Castleford store provided clear and efficient support while setting up your broadband and ensuring everything was handled smoothly. It’s great to know you found a solution that works well for you. -Samad
helpful and informative thanks Yanal!
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Daria, we really appreciate your top rating. We’re glad Yanal created a great experience for you. 😊 -Maryalex
Karen was very professional and easy to…
Karen was very professional and easy to understand. She helped setting up my new phone. I really aporeciate the help.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Wow Susan! 🎉 It’s wonderful to hear that Karen made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! -Neha
Aya gave me an amazing deal ver Happy…
Aya gave me an amazing deal ver Happy with my new phone going on holiday and roaming fantastic
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this lovely feedback, Susan! We're delighted to hear that you had such a positive experience with Aya. -Afaq
The service in that shop was very good…
The service in that shop was very good aya was very friendly and nice every assistant in that shop is very good
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Michael, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that Aya made your visit exceptional. -Ashifa
New phone…
Shannon was amazing from the very start and due to her being so nice and helpful I decided to get a new phone for myself as well as my wife and son she went above and beyond to help us thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for the wonderful shout‑out, Darren! Shannon’s commitment truly shone through, and we’re thrilled to hear everything was handled seamlessly. Feedback like yours keeps us smiling. -Ashifa
Excellent customer service from Helen
Excellent customer service from Helen. Very knowledgeable and friendly.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Bravo, Helen! We're super happy Helen delivered such an exceptional experience. Your amazing 5 ⭐ review truly made our day. -Ashifa
Helen was really good and saved us some…
Helen was really good and saved us some money. Thank you so much. Lovely customer service.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi John, thanks for sharing this with us. It’s great to hear Helen was able to help make things clearer and leave you feeling confident with your choice. -Shivam
Aya set up my wifi and she was amazing
Aya set up my wifi and she was amazing
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey there, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Reply from Three UK - 3Store Castleford
Hey Elaine, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Shannon was absolutely fantastic
Shannon was absolutely fantastic. She spent 2 hours on the phone trying to help me resolve the issue. I’ve never met a sales advisor that takes complete ownership of a problem. She could have easily given up and sent me away. Instead she was relentless in solving the issue and I think she is amazing. Three would of lost a customer if it wasn’t for her
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for taking the time to share this lovely review, Harry. We're delighted to hear that Shannon offered clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
Shannon was really helpful and thorough…
Shannon was really helpful and thorough to help me find the best price on my broadband. She's really chatty and kind. I'll return to see her again
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Chris, thanks for sharing this.
Great to know Shannon took the time to walk you through the options and help you feel confident about your broadband choice. -Shivam
Karen was very kind and friendly
Karen was very kind and friendly! Did a fantastic job in helping me find my new phone.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Beth, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Karen. -Prabhjeet
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