Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
Aya was wonderful! Saved me money on my SIM contract going forwards and we didn't even come in for my phone originally! Amazing customer service!
Company replied
We were helped by a wonderful customer advisor, AYA. She was extremely helpful and supportive during the process of ordering a new iPhone 17 pro max and and and upgraded SIM contract. I would defin... See more
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Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
280 reviews
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Yanal is a splendid and really…
Yanal is a splendid and really knowledeable guy who welcomed me and helped me finding the right phone with plan for me thanks again for the amazing service you have provided me
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Jillian. We’re delighted to hear how well Yanal supported you during your visit. It’s great to know he took the time to guide you through your options and help you choose a phone and plan that genuinely suited what you were looking for. 😇 -Prabhjeet
Reply from Three UK - 3Store Castleford
Thanks a ton for your review, Jessica! 🎉 Shannon really nailed it, and we look forward to serving you again. ☺️ -Kashish
Shannon has the patience of a saint
Shannon has the patience of a saint. We have no clue about phones and we've been in 3 times now for help and she's solved our problems every time. Incredible. I don't know what we would do without her
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Alan, wonderful to know Shannon continues to make such a difference, showing remarkable dedication and consistently finding solutions that keep everything on track for you. -Kishan
Shannon always gives excellent service
Shannon always gives excellent service. She is so reliable and knows what shes talking about. We wont go to anyone else for help
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Cynthia, it’s great to know Shannon continues to deliver such a consistent experience and has built a strong level of trust that keeps you coming back with confidence. -Kishan
Absolutely love the Castleford 3 store
Absolutely love the Castleford 3 store, I’ve been to other shops but none are as good as Cas, the customer service far outreaches any other store.
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi SL,
That’s fantastic to hear 🌟 It’s wonderful that the Castleford team consistently goes above and beyond for you. -Ayesha
So grateful that Karen upgraded my…
So grateful that Karen upgraded my phone to one like my old phone, and she also transferred everything from the old to new phone. I would never have done this myself. Thank you so much
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That’s wonderful, Pam 😊 We’re pleased Karen could handle your phone replacement and move all your data across seamlessly, ensuring you didn't have to face any of it alone. Enjoy every moment with your new device 🎉 -Arvind
Shannon is brilliant and really…
Shannon is brilliant and really helpful. I’ll definitely come back again. She saved me £40 a month on my broadband.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there, your shout‑out is WOW ✨ We're thrilled that Shannon shared her prompt expertise to shave a massive chunk off your monthly broadband bill. Knowing her stellar care won your loyalty is fantastic, and we look forward to greeting you next time 💙 -Arvind
Aya was amazing very helpful young lady
Aya was amazing very helpful young lady
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Aya, thanks for sharing this — really lovely to hear you were so well supported and had such a positive interaction. Sounds like she made a great impression. -Shivam
Aya truly saved the day today whilst I…
Aya truly saved the day today whilst I was dealing with IT glitches, store issues and everything else thrown at me. From the minute I walked in, she was so friendly, professional and calm under pressure. Nothing was too much trouble and she sorted everything out for me brilliantly.
I honestly cannot praise Aya and the whole team enough. The time absolutely flew by and, thanks to their knowledge and expertise, I didn’t even need to bring my bed in with me 😂
What a lovely store filled with genuinely amazing people.
Thank you so much, Aya, for all your help today. Truly grateful beyond words ❤️
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Andreas, for this amazing feedback. We’re so glad Aya and the staff were able to support you so effectively and make a challenging day feel much easier. -Maryalex
Shannon has been so helpful
Shannon has been so helpful. She was really professional with great communication skills. extremely inquisitive, and I really enjoyed talking to her
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for this lovely review, Mark! We’re delighted to hear that Shannon made such a strong impression with her knowledge and thoughtful approach. -Maryalex
Aya was amazing I had issues with my…
Aya was amazing I had issues with my hub she helped me call through I was credited by customer service and aya assured if any issues to come back in store amazing customer service 10/10
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Yvonne, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Reply from Three UK - 3Store Castleford
Hey Charlie! We love hearing this. Yanal brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
I ran out of data on my plan
I ran out of data on my plan, Karen sorted it so I could upgrade ny sin to get more data. Brilliant service.
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi David, it’s great to hear Karen got everything sorted for you and made upgrading your SIM for more data quick and easy, delivering such a brilliant experience. -Shivam
We came back into the Cadtleford store…
We came back into the Cadtleford store to get the broadband they mentioned before. Karen sorted it out for us and set it all up. It's half the price we are paying at the moment with our current provider. Thank you
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for your feedback, Raymond. We’re delighted to hear Karen at our Castleford store provided clear and efficient support while setting up your broadband and ensuring everything was handled smoothly. It’s great to know you found a solution that works well for you. -Samad
helpful and informative thanks Yanal!
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Daria, we really appreciate your top rating. We’re glad Yanal created a great experience for you. 😊 -Maryalex
Aya gave me an amazing deal ver Happy…
Aya gave me an amazing deal ver Happy with my new phone going on holiday and roaming fantastic
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this lovely feedback, Susan! We're delighted to hear that you had such a positive experience with Aya. -Afaq
New phone…
Shannon was amazing from the very start and due to her being so nice and helpful I decided to get a new phone for myself as well as my wife and son she went above and beyond to help us thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for the wonderful shout‑out, Darren! Shannon’s commitment truly shone through, and we’re thrilled to hear everything was handled seamlessly. Feedback like yours keeps us smiling. -Ashifa
Excellent customer service from Helen
Excellent customer service from Helen. Very knowledgeable and friendly.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Bravo, Helen! We're super happy Helen delivered such an exceptional experience. Your amazing 5 ⭐ review truly made our day. -Ashifa
Helen was really good and saved us some…
Helen was really good and saved us some money. Thank you so much. Lovely customer service.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi John, thanks for sharing this with us. It’s great to hear Helen was able to help make things clearer and leave you feeling confident with your choice. -Shivam
Aya set up my wifi and she was amazing
Aya set up my wifi and she was amazing
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey there, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
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