Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
Aya was wonderful! Saved me money on my SIM contract going forwards and we didn't even come in for my phone originally! Amazing customer service!
Company replied
We were helped by a wonderful customer advisor, AYA. She was extremely helpful and supportive during the process of ordering a new iPhone 17 pro max and and and upgraded SIM contract. I would defin... See more
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New phone…
Shannon was amazing from the very start and due to her being so nice and helpful I decided to get a new phone for myself as well as my wife and son she went above and beyond to help us thank you
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for the wonderful shout‑out, Darren! Shannon’s commitment truly shone through, and we’re thrilled to hear everything was handled seamlessly. Feedback like yours keeps us smiling. -Ashifa
Excellent customer service from Helen
Excellent customer service from Helen. Very knowledgeable and friendly.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Bravo, Helen! We're super happy Helen delivered such an exceptional experience. Your amazing 5 ⭐ review truly made our day. -Ashifa
Helen was really good and saved us some…
Helen was really good and saved us some money. Thank you so much. Lovely customer service.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi John, thanks for sharing this with us. It’s great to hear Helen was able to help make things clearer and leave you feeling confident with your choice. -Shivam
Aya set up my wifi and she was amazing
Aya set up my wifi and she was amazing
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey there, that’s brilliant! We’re thrilled to hear that Aya made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Reply from Three UK - 3Store Castleford
Hey Elaine, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Shannon was absolutely fantastic
Shannon was absolutely fantastic. She spent 2 hours on the phone trying to help me resolve the issue. I’ve never met a sales advisor that takes complete ownership of a problem. She could have easily given up and sent me away. Instead she was relentless in solving the issue and I think she is amazing. Three would of lost a customer if it wasn’t for her
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for taking the time to share this lovely review, Harry. We're delighted to hear that Shannon offered clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
Shannon was really helpful and thorough…
Shannon was really helpful and thorough to help me find the best price on my broadband. She's really chatty and kind. I'll return to see her again
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Chris, thanks for sharing this.
Great to know Shannon took the time to walk you through the options and help you feel confident about your broadband choice. -Shivam
Karen was very kind and friendly
Karen was very kind and friendly! Did a fantastic job in helping me find my new phone.
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Beth, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Karen. -Prabhjeet
Always use Castleford store
Always use Castleford store, Karen upgraded my account, I actually saved money on the new contract. Very happy with the service.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing your experience, Brian ✨. We’re so pleased Karen was able to guide you through your upgrade at our Castleford store 🎉. -Neha
Shannon has been fantastic
Shannon has been fantastic. I ran out of data and she sorted me out. I've dealt with her before and I love how she's explains things.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We’re delighted to hear how Shannon turned things around for you once more. Her consistency and dedication shine through every time, and it’s wonderful knowing you’ve had more than one great experience with her, Paul. -Ashifa
Shannon was extremely helpful spent…
Shannon was extremely helpful spent ages helping me and my husband secure a new phone, tablet and WiFi and even help setup my husbands new phone and get all the data transferred over which we find extremely difficult to do ourselves. She had so much patience and kindness for us even though we are a little slow with tech stuff. Thanks so much Shannon 5/5
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Layla, thank you for your kind words. We’re delighted Shannon made things easier for you both and helped with your new devices. -Shivam
Aya was amazing the best advice ive had…
Aya was amazing the best advice ive had in a while spent 3 hours with me explaining and setting up every little thing left me nit worried about a thing i came to buy a phone but moved my aim card to from the amazing customer service
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this wonderful feedback! It's great to hear that Aya took such thoughtful care and made sure everything was clearly explained. -Afaq
Excellent
Excellent, polite and informative member of staff. Many thanks Yanal
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the 5⭐ review, Tony! We’re glad Yanal delivered the support you needed. Have a wonderful day ☺️ -Ayesha
Shannon in the Castleford store was…
Shannon in the Castleford store was amazing. Very helpful. Very professional..
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there! It’s fantastic to hear that Shannon in Castleford provided such a professional and top-tier experience. We’re thrilled that the team’s support made such a positive impression on your visit! -Kishan
I was very pleased with aya helped me…
I was very pleased with aya helped me a lot she set my box up for me made things easy for me glad I came xx
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much, Anita. We’re really glad Aya could help set everything up and make things easier for you. We appreciate you coming in. -Ayesha
Aya was amazing set up my home Internet…
Aya was amazing set up my home Internet and phone and gave me a great deal
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely fabulous, Miss Getala! We’re glad Aya was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
All the staff are amazing
All the staff are amazing. They go the extra mile & nothing is too much trouble. A special mention to Paul, Helen, Shannon & Karen they all help with small or large issues as I am not conversant with modern technology.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That's brilliant, Colin! We're super happy to hear that our team gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Very good
Very good. Excellent. Shannon very helpful. She do everything for me. Will come back to her
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Hatem, for your 5 star review. We’re glad Shannon turned your visit into a positive moment with her patience and willingness to help. -Maryalex
Karen helped me sort out an early…
Karen helped me sort out an early upgrade to a new phone as my old one wasn't working properly. She transferred everything across to my new phone. Excellent service.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Steve, great to see everything came together seamlessly, with Karen guiding the changeover and making the move to your new device feel smooth and reassuring. -Kishan
Helen helped us set up a new phone
Helen helped us set up a new phone. I would have never been able to do it myself. I didn't even buy the phone from three but she went out of her way to help. Thank you again!
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Barry. It is wonderful that Helen could get your new device up and running for you. We believe in providing great support to everyone regardless of where they found their handset, as our team is dedicated to being truly helpful. Thanks for the kind words! -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.