Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
Aya was wonderful! Saved me money on my SIM contract going forwards and we didn't even come in for my phone originally! Amazing customer service!
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
285 reviews
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Shannon helped me through my upgrade
Shannon helped me through my upgrade. She went through each step. Very polite and helpful throughout.
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Leah, thank you for the wonderful ⭐⭐⭐⭐⭐ review. We’re delighted Shannon provided such brilliant support and made your upgrade experience seamless.-Three Social Media Team
Shannon was very nice and polite a…
Shannon was very nice and polite a pleasure to deal with
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi, Michael. It’s lovely to hear that Shannon made your visit so easy and pleasant. Her warm and respectful approach clearly left a great impression. 😇 Three Social Media Team
Shannon was fantastic
Shannon was fantastic. Really helpful.
Many thanks
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Woohoo 🎉 John. We’re glad Shannon’s support made such a positive impression 😊
- Three Social Media Team
Shannon and Aya were great
Shannon and Aya were great. They helped me find and buy a new phone and assisted with everything
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Zack, it is wonderful to hear that Shannon and Aya provided such great assistance to help you find your new phone and get everything sorted smoothly. — Three Social Media Team
Brilliant customer service from Shannon…
Brilliant customer service from Shannon and aya at 3store in Castleford
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Liam, we're delighted you had such a smooth experience with Shannon at our Castleford branch. Thank you for the amazing 5 ⭐ review!-Three Social Media Team
Fantastic service from Shannon
Fantastic service from Shannon, renewed all 3 contracts very easily, thank you.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Lee, it’s great to hear Shannon made your renewal smooth and helped you with all your plans. We appreciate your kind words – Three Social Media Team
Helen helped us out today
Helen helped us out today. Not only did she remove adware from my wife's phone but she lowered my price! Thank you so much! All the staff are always so helpful
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Anne, thank you for the amazing review. We're thrilled to hear Helen offered such great support, from securing your wife’s device to improving your plan cost.
– Three Social Media Team
Went to the castleford store to get a…
Went to the castleford store to get a new phone contract. Karen served me and changed my contract to Three. She transferred data from old phone to new phone. Very very happy with the service.
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Oh wow, Janice! Thank you for sharing your thoughts about Karen. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Great service at the Castleford store from Aya
Great service at the Castleford store from Aya. Managed to save me some money and explained everything in great detail.
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Chris, it's great to hear Aya gave you clear guidance at the Castleford store and helped you get a better deal. – Three Social Media Team
Karen the assistant was very helpful…
Karen the assistant was very helpful and and very informative on everything and every question I put to her and the time spent searching for the best deals were second to none
Very happy indeed with the service provided
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Carl. We’re delighted to hear Karen guided you so thoroughly and helped you explore the options that suited you best. - Three Social Media Team
The best Aya in the world.
The best Aya in the world.. thank you so much for your lovely service xx
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely love hearing this, Elbosty 💫 Aya is a superstar and we're so glad her spot-on care made you smile ❤️
- Three Social Media Team
Shannon was fantastic
Shannon was fantastic. A star of the highest order. I was sold a plan over the phone and it wasnt what I wanted. I came into store and she reversed everything and I got a new phone. She copied everything over to my new phone and I couldnt be happier. Super friendly. Ill never upgrade over the phone again
June 24, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Robert, Thank you for sharing your experience with us. It is brilliant to hear that your visit completely turned things around and left you feeling so happy with your new device. Shannon showed true dedication by sorting everything out and making the transition completely seamless for you.— Three Social Media Team
Shannon was really helpful and I'm…
Shannon was really helpful and I'm happy with my new deal
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We appreciate your brilliant review, Jon 🌟. It's great to hear Shannon supported you so well while helping you secure a new deal that suited you perfectly 👍.
– Three Social Media Team
Shannon is fantastic
Shannon is fantastic. Fantastic service. Very professional and friendly. Pleasure to do business
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Glenn, we really appreciate your feedback. It is wonderful to hear Shannon provided such a positive experience and guided you with care. Thank you for sharing this.
VodafoneThree Social Media Team
Shannon Helped Me Immensely With My…
Shannon Helped Me Immensely With My Vontract & Saved Me Loads Of Money.
June 22, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there,
Shannon sounds amazing and it’s great to hear she helped you with your contract and saved you money. Lovely feedback like this really shows how much her support meant to you. 😇 -Kashish
Aya was amazing in store sorted my…
Aya was amazing in store sorted my phone and my daughters phone and helen found me an amazing deal to help
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for your review. We’re glad Aya could take care of both phones, and it’s wonderful that Helen was able to secure a deal that suited you. -Suhaas
Karen at the Castleford 3 store
Karen at the Castleford 3 store , was extremely helpful in helping me choose my next device and contract.
Customer service was impeccable and attention to detail was fabulous.
Thanks karen
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Ruth! We’re delighted to hear that Karen and the team at our Castleford store provided such excellent support while helping you choose your new device and plan. 😇 -Prabhjeet
Aya was amazing fixed the problems I…
Aya was amazing fixed the problems I had with trinity amazing service will definitely be coming back to this store she listened to my query reduced my monthly bill rather than sell me more products amazing customer service honestly 11/10
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Carol, we’re delighted that Aya gave you such supportive service. It’s great to know she resolved the problems and helped bring your bill down. Thanks so much for your kind words.
Three Social Media Team
So amazing customer service skills and…
So amazing customer service skills and amazing staff Karen and assistant manager. And so friendly and down to earth
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Stuart, thank you so much for highlighting your wonderful visit. We are thrilled to hear that Karen and our assistant manager provided such a warm, friendly, and exceptional experience for you. -Shivam
Needed help with data
I needed help with a data issue Aya sorted things out quite quickly and was very helpful with my upgrade . Great service.
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks so much, Steven! 🎉
Brilliant to hear Aya fixed the problem and made the upgrade process easy for you. Really appreciate you taking the time to let us know! -Ayesha
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