Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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See what reviewers are saying
I wanted to change providers shannon was the young lady who assisted me she explained everything really well I left the shop with a fantastic deal thanks to shannon
Company replied
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
285 reviews
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Helen was very helpful in removing…
Helen was very helpful in removing viruses from Mt phone
January 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Helen, thank you for sharing such positive feedback. We’re so pleased our team member Helen was able to assist you and that you felt supported. -Shivam
Karen is very kind and professional.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Richard, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Aya was so helpful
Aya was so helpful. She helped set up my wifes phone while I was having mine set up by another advisor. She didnt have to either. It just shows how helpful the staff are at the castleford branch. Thank you
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Linda, thank you for sharing your experience. It’s wonderful to hear that our team provided such great support, and we truly appreciate your kind words about Aya. We hope you have a fantastic day! 😊 -Neha
Shannon was brilliant
Shannon was brilliant. She helped me move everything over. Id of never been able to do it. Great hair
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely fabulous, Stewart! We’re thrilled to hear Shannon was such a great help. Thank you so much for taking the time to leave us a 5⭐ review! -Veronica
Shannan was absolutely amazing she…
Shannan was absolutely amazing she explained everything and made the switch from O2 so easy to 3 she could not have been more helpful
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Shannon was very helpful
Shannon was very helpful. She went above and beyond to sort out a travel plan.
I had previously tried calling 3 but was disappointed. Glad I called into Castleford as Shannon was excellant
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Shannon was extremely helpful and very…
Shannon was extremely helpful and very friendly
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Called in and spoke to Shannon today…
Called in and spoke to Shannon today very informative and knowledgeable she was a great help much appreciated thanks
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there, this is what we like to hear, we're so happy to hear this was the experience Shannon provided, we'll pass on your feedback! -John
To start with the staff were…
To start with the staff were exceptionally customer friendly because they wanted to be not because they had to be and the customer was, in my case, immediately receptive.
Secondly they are very professional at their work and made everything clear and not difficult to understand.
And finally you actually feel part of the 3 Network when they have given what you require...Honesty and Friendliness.
All in all i was very impressed.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We're really happy to hear that you've had such a positive experience with our team in store, David 😊 We appreciate you taking the time to share your 5⭐ experience with us. -Ayesha
Karen is ace!
Karen was really helpful and knowledgable. Got me exactly what I wanted
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Fantastic
Castleford wasn't my closest 3 shop but decided to go to it and so glad I did.
The customer sevice at this store is exceptional 👍🏻😁
Aya was so helpful and knowledgeable, she solved my problem(s) in minutes .
Aya and Shannon are a credit to 3 ⭐️⭐️⭐️⭐️⭐️
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Keith, it's wonderful to know Aya and Shannon provided such great support during your visit. Your glowing 5 ⭐ review means a lot to us! -Suhaas
Fantastic service.
Karen was extremely helpful & really accommodating. Nothing was too much trouble.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
My conversation today with Shannon was…
My conversation today with Shannon was meaning and helped me a lot. She actually listened. She saved me some money on my contracts and I really enjoyed out conversation. Thank you
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
That's fantastic, Neil. We're really glad to hear that Shannon understood what you needed and offered the right support throughout your conversation. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Today I joined the 3 network and its…
Today I joined the 3 network and its all because of Shannon. What incredible customer service. Thank you so much for your help and assistance. I never leave reviews but this girl goes above and beyond
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Welcome to Three, Brenda, we're elated to have you join us. It's brilliant to hear Shannon made such a great impression, and helped make your transition to our network easy :) -Scott
Shannon said she liked a conundrum and…
Shannon said she liked a conundrum and wow did she persevere! Excellent Service, thank you, problem solved!
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Jill, this is what we love to hear! We’re so happy this is the service you received from Shannon, we’ll certainly be passing your feedback on. -John
I came into store with lots of pop ups…
I came into store with lots of pop ups on my phone and Helen removed them all quickly and efficiently. Thank you so much!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Janet, thank you for sharing your experience and 5 ⭐ review! It’s lovely to know that Helen made things easier for you. Thank you for choosing us 😊 -Ayesha
Shanon was a great help today in store
Shanon was a great help today in store, she really helped us out to get the phone I wanted and was a joy
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
This is what we like to hear, Matthew. Thanks for the lovely 5⭐ review! We really do appreciate this 😊 -Jade
Aya was brilliant… Three was miles more…
Aya was brilliant… Three was miles more helpful than O2
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for the 5 ⭐ review. We're delighted Aya was so brilliant! That definitely sounds like the level of service we aim to provide here at Three. -Shivam
Shannon was really helpful
Shannon was really helpful. I had no idea how remove the short code on my bill. I'm really pleased with everything she's done. Thank you so much for all your help
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
This is what we like to hear, Margaret. Thanks for the lovely 5⭐ review! Great work Shannon 🎉 -Jade
Shannon the Assistant really helped…
Shannon the Assistant really helped with all my enquiries and helped me get the best deals possible before Christmas and at the best prices.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Castleford
That's impressive, Jamie. We're glad Shannon was able to help get you such a great deal, especially with Christmas only a few weeks away. Have a lovely Christmas when it comes. Thanks for this amazing 5⭐ review. -Prabhjeet
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