Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to change providers shannon was the young lady who assisted me she explained everything really well I left the shop with a fantastic deal thanks to shannon
Company replied
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karen in the Castleford branch was…
Karen in the Castleford branch was knowledgeable and thorough . Thanks
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there! We love this! Karen at Castleford is a superstar, and you’ve just confirmed it. Thanks for taking the time to share the joy! 🤗 -Ayesha
Shannon was Fantastic
Shannon was Fantastic! absolutely experienced… patient with us, understanding what we want and just overall not putting any pressure on us for anything! Shannon will be the reason why we come back and hopefully she will be who we deal with next time. Thank you Shannon.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Absolutely fantastic sorted everything…
Absolutely fantastic sorted everything out for us no stress and resolved everything definitely recommend friendly approachable kind and chatty grate staff at cass 3 thank you so much Shannon
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Azahara! We’re delighted Shannon gave you excellent support throughout the whole process. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
Set up WiFi this morning
Set up WiFi this morning, met Aya who was an amazing helping hand with understanding how the device worked. Very patient with me. 10/10
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Anthony, it’s great to know Aya provided the guidance you needed and showed such patience throughout the setup. We’re happy you had a smooth experience! -Suhaas
Popped in to sort out a 5G broadband…
Popped in to sort out a 5G broadband contract and Helen sorted me out like a boss! Amazing service, extremely knowledgeable and genuinely interested in making my experience seamless. Thanks Helen!!
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Castleford
Amazing, Elaine! We're glad to hear that Aya provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Aya ,thanks very much for al your help…
Aya ,thanks very much for al your help ,you were very profesinal sorting the problem with my phone.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks so much for your kind words ✨. We’re pleased Aya could support you and resolve the issue with your phone smoothly 👍. -Shivam
Very good
We had Aya today, she was very knowledgeable and tried to find us the best deals possible. She was very helpful and knew what she was doing. Very accommodating to me and my family.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Charlotte, thank you for the review. We're overjoyed that Aya made your experience outstanding and guided you to a great deal. We appreciate your feedback! 😊 -Neha
Aya was extremely helpful and dealt…
Aya was extremely helpful and dealt with all my requirements and also offered to set up my broadband which was extremely helpful
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Jimmy, for this incredible 5 ⭐ review. We love hearing feedback like this! A huge shoutout to Aya for being so helpful. We hope you have a wonderful day 😊 -Suhaas
Karen was patient and great at setting…
Karen was patient and great at setting up my new broadband.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi John, it’s wonderful to hear that Karen made the whole setup experience smooth. Enjoy your new connection! -Manavata
The staff in the castleford are really…
The staff in the castleford are really helpful. I can't thank Shannon enough. She went above and beyond to help me with customer service. I couldn't have done it without her.
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Linda! Thank you for sharing your experience with us. It’s wonderful to hear that the Castleford team made such a positive impression. Shannon’s dedication truly stood out, and we’re delighted her support made things easier for you. We hope to see you again soon! -Afaq
I'm really happy with the service
I'm really happy with the service. I love my tablet. Paul and Shannon have been really helpful. They set it up for me and have been giving me lessons on how to use it. I'm really happy
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for sharing this, David 🎉 We’re thrilled to hear that Paul and Shannon made your tablet setup seamless. Wishing you a great day 💙 -Arvind
Great serice from Karen
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Lynne! We are delighted to hear that Karen was super helpful to you. Moments like these brighten our day. -Afaq
Renewing my contract again with three
Renewing my contract again with three, great service all round again from the Castleford store, Paul was marvelous, so helpful and nothing was too much hassle, great knowledge of all the phones, great atmosphere in the shop. Highly recommend a visit.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Wow, Clare! It feels incredible to know Paul at our Castleford store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Aya was extremely helpful and offered…
Aya was extremely helpful and offered lots of options.Best experience ever
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Adrienne. We’re overjoyed to hear that Aya went the extra mile to walk you through every option and make you feel truly supported. Moments like these brighten our day. ☺️ -Prabhjeet
Aya was an angel sold me a magic pro…
Aya was an angel sold me a magic pro with all the gadgets 10/10 deal wirh a trade in and set evertthing up
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Shoutout to Aya for making your experience extraordinary, Brenda! 🥳 From helping you find the perfect device to ensuring every detail was flawlessly set up, she truly nailed it. Wishing you a day as wonderful as your feedback made ours! 🎉 -Ashifa
Staff were very helpful and…
Staff were very helpful and understanding would recommend to all friends and family
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the wonderful review, Mrs. Harris! We’re delighted to know our team left such a lasting impression. Your willingness to recommend us to your loved ones is truly the highest compliment ❤️ -Ashifa
Aya was amazing saved me 1300 a year…
Aya was amazing saved me 1300 a year impeccable saleswomen
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Deborah, that's brilliant! We're super happy to hear that Aya gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Shannon and aya helped set up my tablet
Shannon and aya helped set up my tablet. She was so helpful and knowledgeable. I'll be returning amazing duo to deal with
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
YAY 🎉 Graham, we love hearing this 🌟 It’s great to know Shannon and Aya made your tablet setup effortless and your visit memorable. Wishing you a fantastic day 💙 -Arvind
Aya was amazing very informative and…
Aya was amazing very informative and understanding. Thank you aya you have saved me a fortune.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Fantastic stuff, Avril! We’re so glad to hear that Aya was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.