Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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See what reviewers are saying
I wanted to change providers shannon was the young lady who assisted me she explained everything really well I left the shop with a fantastic deal thanks to shannon
Company replied
Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
285 reviews
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Shannon has been incredibly helpful
Shannon has been incredibly helpful. I needed a new phone and she helped me set everything up. I'd of been lost without her. Superstar
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Julie. It’s fantastic to know that Shannon supported you so well and made sure you weren’t left feeling lost. We’re so happy she could help :) -Ayesha
shannon and helen have been absoloutely…
shannon and helen have been absoloutely fantastic. they are two stars. I cant say how appreciative i was towards the girls for their help
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Jeff. We’re so pleased to hear that Shannon and Helen made such a positive impression and gave you the support you needed. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Shannon helped me get a new sim…
Shannon helped me get a new sim brilliant service
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for taking the time to share this, Zack! 😊 We’re happy to know that Shannon’s support was spot on for you ⭐️. -Veronica
It was Karen who helped me in figuring…
It was Karen who helped me in figuring out the best iphone I have to choose for me as it was the first time I was moving for a iPhone from an android. I was so excited and it was amazing the way how she helped me. I recommend three Castleford for all my friends.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Nipuni. We’re thrilled to hear that Karen at our Castleford store made your first iPhone experience such a smooth and exciting one. Your recommendation means so much to us. ☺️ -Prabhjeet
Lovely and well respected sales person
Lovely and well respected sales person, well coordinated and good customer service.
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this, Salawu! 😊 We’re glad you had such a positive experience with our salesperson. 🙌 -Veronica
Paul the manager in the Castleford…
Paul the manager in the Castleford store was extremely helpful
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for the 5⭐ review, Connelly! We're thrilled that Paul gave you great service and friendly guidance at the Castleford store. -Neha
Aya was absolutely brilliant
Aya was absolutely brilliant. She was so helpful, patience & knowledgeable A true asset to 3. Will never go anywhere else. Aya was truly fantastic.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Debra, that’s marvelous! A big shoutout to Aya for providing such amazing support. Thank you for taking the time to leave us a review! -Neha
Aya was absolutely fantastic
Aya was absolutely fantastic. She took the time to set up my internet and nothing was too much trouble for her. She was super friendly and so efficient. She was a pleasure to deal with. I cannot recommend her enough. An assett to the Company.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
It’s great to know that Aya provided the thorough guidance needed to get your connection sorted, Janet. Having a dedicated person to manage the details makes the entire process much easier. We’re glad she could provide the professional and welcoming experience you deserved. -Kishan
Castleford shop Shannon and Aya
Once again Shannon and Aya at the Castleford shop solved my problem and were very helpful and very friendly. They are extremely knowledgeable and make my experience in their shop a good one. Thanks again for your support and kindness.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Denise! 🎉 It’s brilliant to hear about your recent visit to our Castleford shop. We’re glad that Shannon and Aya could use their expertise to get things working for you. Thank you for sharing your experience and for the 5 ⭐ rating. -Kishan
Shannon was very friendly and very…
Shannon was very friendly and very helpful. Elite service !
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely fabulous, Blake! We’re glad Shannon was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Shannon
Shannon, was fantastic! I had some concerns regarding my contract and especially about roaming and how it worked and confirmed it was in my contract , she explained clearly and precisely and put my mind at ease. Thank you once again Shannon
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Alan, wonderful to hear how Shannon supported you so clearly and eased your concerns 🌟. It’s great knowing the guidance helped you feel confident about your contract and roaming. Feedback like yours really shows the care and effort being delivered 🙌. -Shivam
Helen was very helpful in solving a…
Six stars
Helen was very helpful in solving a problem that customer services couldn’t help me with. She was professional, patient, and attentive to my needs. Her friendly attitude and willingness to go the extra mile made my experience smooth and pleasant. Excellent work ! Thank you again !
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey there 😊 Fantastic to hear Helen stepped in and solved something others couldn’t, all while keeping the experience smooth. -Veronica
Karen was extremely helpful when…
Karen was extremely helpful when deciding on a new phone contract. Gave lots of advice on different tariffs and didn’t feel under pressure to choose. Would highly recommend Three at Castleford
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Royston, it’s good to hear that Karen supported you in finding a suitable plan. We’re glad you felt at ease exploring the various choices without any rush. It’s brilliant that she made such a positive impression during your visit to Castleford and ensured you left happy. -Kishan
Shannon is Very helpful and made it easy
Shannon is Very helpful and made it easy
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Oh wow, Craig! That’s truly fantastic service, and we’re so glad Shannon made it possible. Wishing you a wonderful day! 😊 -Kashish
Reply from Three UK - 3Store Castleford
Hi Leslie! It’s lovely to hear that Karen looked after you and made such a positive impression with how things were handled. -Kishan
Karen was very friendly and helpful
Karen was very friendly and helpful
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Taylor, it's great to hear that Karen made the process quick and easy for you. Thanks for the awesome 5 ⭐ review! -Afaq
Shannon was amazing she sold me my…
Shannon was amazing she sold me my first ever phone and couldn't be more helpful
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing your experience, Alan. We’re delighted to hear Shannon made your first phone purchase such a positive one. We truly appreciate your support. 😊 -Prabhjeet
Yanal has been really helpful and kind
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Jill! Thank you for sharing your thoughts. It’s great to know that Yanal made your experience a positive one. Have an amazing day! -Afaq
Shannon at Castleford
Shannon at Castleford was friendly, knowledgeable and able to answer all our questions. First Class!
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Wow Graham 🎉 It’s wonderful to hear that Shannon made your experience seamless at our Castleford branch. Thank you for sharing your experience with us 💛 -Arvind
Was served by Helen,she was lo
Was served by Helen,she was lo
vely and very helpful
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Sharon, that’s awesome! We’re so glad Helen was able to sort everything for you. Thank you for the amazing 5⭐ review! -Veronica
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