Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
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Bought a new phone and went on to monthly payments instead of pay as you go. Karen was v v helpful on giving me advice and helping me go through all the options. Karen also set up my new phone with m... See more
Company replied
Aya was wonderful! Saved me money on my SIM contract going forwards and we didn't even come in for my phone originally! Amazing customer service!
Company replied
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
285 reviews
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Shannon has been fantastic
Shannon has been fantastic. She always makes me feel welcome and never puts pressure me. Highly recommend. We always feel welcome in the castleford store and they always deliver
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Darren! We’re delighted Shannon’s thoughtful care makes your visits enjoyable. It’s wonderful knowing our Castleford team always ensures a welcoming experience. -Suhaas
Karen was very patient setting me up…
Karen was very patient setting me up with new broadband and a sim. Thank you to Karen and Paul for your help
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Tom, thank you for sharing this. It’s great to know Karen supported you so well and that Paul was also able to help. We appreciate you taking the time to leave a review. -Ayesha
come in to the store to day proper made…
come in to the store to day proper made my day sorted my phone out and got me the phone i wanted just want to say the staff was really helpful in getting me my phone thsnk u karen and paul
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for sharing this, Alan. It’s brilliant to hear that your visit left you feeling so pleased. The team will be thrilled to know they helped you get everything sorted and walked away with the device you were hoping for. Karen and Paul will be especially delighted to hear your kind words. -Manavata
Shannon was absolutely fantastic.
Shannon was absolutely fantastic.
Thank you. She kitted me out with the works. A new phone. Hub and tablet
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Steven, this is great to read! We’re glad Shannon made everything smooth and helped you walk away with the perfect setup. 🌸 -Ayesha
Shannon was so helpful made it easy and…
Shannon was so helpful made it easy and was so friendly. Nothing was too much trouble assisting and sorted out all my issues which was a lot for me on my 3 she help cancel two sims that were costing me but were not used she was great x
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey, Julie! 🎉 We’re delighted to know Shannon gave you such attentive support and made everything straightforward. It’s great to hear she was able to resolve things with care and ensure you felt looked after throughout. 🥰 -Prabhjeet
Shannon was super helpful and I am…
Shannon was super helpful and I am happy with the service and product. Really friendly and helpful at the castleford store!
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Matt, thank you for sharing your experience at our Castleford store! We appreciate your kind words and recognition of Shannon's support. Wishing you a wonderful day 😊 -Suhaas
Shannon was amazing very helpful and…
Shannon was amazing very helpful and polite. Thank you. X
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for the great shout‑out! Shannon's dedication truly made a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
Saw Karen and she helped me set up the…
Saw Karen and she helped me set up the three app on my phone. Superb help
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Barbara, thanks for sharing your experience 🎯 We're glad Karen was able to guide you through setting up the app so smoothly. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
Very helpful for someone who struggles with choosing products
Very helpful for someone like myself not being good with tech plus very informative about what product to choose from and helpful on setting up quickly a new sim contract, friendly staff (Thank you Aya) and straight to the point when deciding which method I wanted to choose for price
Couldn’t recommend more of a company than Three compared to my other experiences with phone companies providers
Cameron
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Cameron,
Thank you for taking the time to share such positive feedback. I’m delighted to hear that Aya made the process clear and straightforward, and that you felt supported in quickly choosing the right option. It’s wonderful to know the team’s friendliness and efficiency stood out to you.
Your recommendation means a great deal to us, and we truly appreciate your trust. 🥰 -Kashish
Aya was absolutely amazing
Aya was absolutely amazing with helping my mum with her new phone. Very friendly and open about everything.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Naomi, it’s good to hear that Aya provided a clear and welcoming experience while helping your mum with that new device. We’re glad the process was made simple for you both and appreciate you letting us know. -Kishan
The lady at 3 Aya has helped me…
The lady at 3 Aya has helped me massively to lower my bill and get the phone I've always wanted for a price within my budget. They were very patient with me which made the visit amazing
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Abby, it’s brilliant that our team could find you a more affordable plan and the specific handset you were after while ensuring you felt at ease during your visit. -Kishan
Aya - great customer service - Castleford branch
Aya helped us with a new contract that better suited our needs.
She was extremely helpful, friendly and knowledgeable
Aya is a credit to the company
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Dee, it's fantastic to hear you had such a standout experience with Aya and that she helped you secure the best deal. Have an amazing day ahead! -Afaq
Karen was lovely and very knowledgable
Karen was lovely and very knowledgable. So helpful. Would recommend to anyone!
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing your experience, Holly! Karen truly shines with her expertise and warmth, and it's wonderful to hear how much she made a difference. We’re thrilled that you felt supported and confident enough to recommend her! It’s reviews like this that inspire us to keep delivering exceptional service. -Manavata
Helen helped me sort out my phone and…
Helen helped me sort out my phone and even got me sorted on a spare phone. Very helpful! Thanks again!
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello, Shaun. We’re so pleased to hear Helen was able to get your phone sorted and even set you up with a spare to keep you connected. It’s great to know her support made things easier for you. 😇 -Prabhjeet
Moved from tesco aya was amazing she…
Moved from tesco aya was amazing she offered internet all u can eat sim and a brand new tablet will be coming back for a phone
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That’s awesome, Mark 🎉! We’re glad you received such caring and helpful support. Aya went above and beyond to make everything feel effortless, and we truly appreciate you sharing your wonderful experience. -Neha
Amazing Staff at Castleford
Karen was so helpful in store today, she went above and beyond to keep my current service at the best possible price which was unbeatable!! Very pleased 😀 thank you Paul as well for your knowledge and support. Great team work guys!!
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Lucy, we’re thrilled you felt so supported. Karen’s dedication and Paul’s guidance reflect true teamwork, and it’s wonderful knowing your visit left such a positive impression. -Suhaas
Karen was GREAT!
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Ella, we’re thrilled Karen delivered exceptional service! Thank you for taking the time to leave us a 5 ⭐ review. -Ashifa
Shannon was an amazing advisor
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We're glad to hear that -Maxine
Shannon couldn’t have done enough for…
Shannon couldn’t have done enough for us. We would be lost without her. She managed to transfer everything and we had no clue. Thank you
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Patricia, your kind words mean so much. Shannon’s dedication truly stood out. She managed everything with care and precision, and we’re grateful for her hard work and delighted she made the experience smooth. -Manavata
Shannon has been incredibly helpful
Shannon has been incredibly helpful. I needed a new phone and she helped me set everything up. I'd of been lost without her. Superstar
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Julie. It’s fantastic to know that Shannon supported you so well and made sure you weren’t left feeling lost. We’re so happy she could help :) -Ayesha
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