Customer service was excellent. I'd previously tried to get a broadband deal online but couldn't get through to the final stage of securing a date for the service to begin. I spoke to a staff member... See more
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We visited the Chesterfield store to discuss broadband and we was served by Emma, who is very helpful. We had problems with the broadband and visited the Three store 3 times, and Emma assisted us ever... See more
Company replied
I came into the Chesterfield store today to renew my contract and cancelling my daughter's contract. This would normally reduce me to tears! However, Paul could not have been more helpful, fri... See more
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Super friendly and made my upgrade super easy Just seen this, unfortunately I didn't write the review,it can only have been done by the assistant while she was "checking " my phone, What a cheek!... See more
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Company details
About Three UK - 3Store Chesterfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU18 Vicar Lane, S40 1PY, Chesterfield, Midlands, United Kingdom
- 01246208451
4.9
Excellent
66 reviews
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Customer service was excellent
Customer service was excellent. I'd previously tried to get a broadband deal online but couldn't get through to the final stage of securing a date for the service to begin. I spoke to a staff member in store and he went through the details and secured a contract for me at only a fraction above the online price. He was polite and friendly and talked me through the setting up process and gave me useful information. Would recommend.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you so much for this fantastic 5⭐ review, Catherine. It’s wonderful to hear that our colleague on site guided you through everything smoothly and secured the right plan for you. Your recommendation means a lot to us. -Maryalex
Excellent service from start to finish
Excellent service from start to finish. Fulfilled my needs and answered all my questions. And I got a great deal
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you so much for sharing this lovely feedback, John! We're delighted to hear that you had such a positive experience with our team. -Afaq
Thank you so much
Thank you so much Tegan for helping us find my husband a new phone! So helpful and kind.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi Kimberley, thanks for your lovely feedback. It’s great to know Tegan made choosing the right phone for your husband easy and a positive experience. -Suhaas
Emma sorted out several issues on my…
Emma sorted out several issues on my iPad with skill and speed all up and running now.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks for this fantastic review! We’re thrilled to hear Emma provided excellent support and guided you throughout. 😊 -Veronica
Emma
Emma, was amazingly helpful, whilst also managing the store!
Very knowledgeable, easy to understand and professional 👏 👌 👍
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
We’re thrilled to hear this! 🌼 Emma will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Sheila! 🥰 -Kashish
Very good customer service
Very good customer service. Tegan was very helpful. Would definitely recommend.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks a ton. Joan! We're glad to know Tegan made your visit so smooth, and see you next time. 🤗 -Kashish
Best costumer service thank for all…
Best costumer service thank for all your help
KALLUM was really helpful 👍
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi there, nice to know Kallum made such a strong impact and offered the kind of support that stood out for you. 👍 -Kishan
Every one was very helpful and polite
Every one was very helpful and polite. Emma Regan especially. Things that I could not understand about them helped me and I came out of the shop a very happy person. X
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Double the care, double the wow! We’re thrilled Emma and Regan looked after everything so brilliantly. Notes like yours, Anne, always make us smile. -Ashifa
Reply from Three UK - 3Store Chesterfield
Hey, Tony! 🎊 That’s amazing to hear! Big kudos to Tom for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Three store in Chesterfield
We visited the Chesterfield store to discuss broadband and we was served by Emma, who is very helpful. We had problems with the broadband and visited the Three store 3 times, and Emma assisted us everytime, she is very professional and knows her job and does it very well.
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
That's brilliant, Lyndsey! We're super happy to hear that Emma gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Reply from Three UK - 3Store Chesterfield
Hi Jeanette, thanks for taking the time to leave a review. We’re pleased to hear you felt well supported during your visit and that the team made a positive impression. -Shivam
Really pleasant staff
Really pleasant staff, Paul was great as we are a complicated arrangement.
April 20, 2026
Unprompted review
Paul was excellent and helpful …
Paul was excellent and helpful explaining everything well
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hey David, you’ve just made our day! 🎉 We’re glad to hear your experience with Paul was excellent, and your feedback truly means a lot to us. -Neha
Easy getting my phone when i bought it…
Easy getting my phone when i bought it on 7 april. And easy to transfer the data when i brought it in on saturday 18th. Tom was great, really helpful. Brill customer service.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi, Seonaid! We’re so pleased to hear that getting your phone and transferring your data was smooth and straightforward, and that Tom was able to provide such helpful support. 🥰 -Prabhjeet
Great customer service and easy process
Great customer service and easy process
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks for this fantastic 5⭐ review, Tracy! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Happy customer
Friendly and helpful service from Emma and Paul. Thank you
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hey Anthony, thank you for sharing this amazing 5⭐ review! We’re thrilled that Emma and Paul gave you such a fantastic experience. -Veronica
The staff were very helpful
The staff were very helpful getting me the app sorted.
Tom and Paul were excellent
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks so much, Richard! 🎉 We’re delighted that Tom and Paul were able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Reply from Three UK - 3Store Chesterfield
Hi Alex, thanks for the lovely review. It’s great to hear the team were friendly and made everything feel relaxed for you. -Ayesha
Emma and Paul were extremely patient…
Emma and Paul were extremely patient and helpful. Explained things clearly today.Kallam was helpful when I came in originally.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi Miriam, we appreciate you taking the time to share this. Great to hear Emma and Paul took time with you and made everything easy to understand, and that Kallam supported you on your first visit too. -Kishan
Emma was very friendly
Emma was very friendly, helpful & went above & beyond with managing our new phones & contracts. Been with three for a number of years and always been reliable ☺️
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
We really appreciate your kind words, Gary! 🎉 It’s fantastic to hear how well Emma supported you and made the whole process seamless. Knowing you’ve trusted us for so long means a great deal. 😇 -Prabhjeet
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