Went intot the Chesterfield store today to upgrade father's phone. She took the time to explain the available deals that would be suitable for him and fitted him the screen protector. She was br... See more
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We recently went to the 3 Store in Chesterfield to upgrade my phone. We were served by a gentleman named Paul. He was absolutely brilliant and answered all of our questions. Nothing was too much troub... See more
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I came into the Chesterfield store today to renew my contract and cancelling my daughter's contract. This would normally reduce me to tears! However, Paul could not have been more helpful, fri... See more
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Customer service was excellent. I'd previously tried to get a broadband deal online but couldn't get through to the final stage of securing a date for the service to begin. I spoke to a staff member... See more
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Company details
About Three UK - 3Store Chesterfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU18 Vicar Lane, S40 1PY, Chesterfield, Midlands, United Kingdom
- 01246208451
4.9
Excellent
83 reviews
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Paul was a fantastic help
Paul was a fantastic help! Very satisfied. Thank you very much
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Paul. -Suhaas
Emma has been brilliant
Emma has been brilliant, so help and knowledgeable, which is brilliant as we are not that great with technology. With Emma's help we will be back to change our contract for broadband.
Thank you Emma
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
I can’t thank Emma and Paul enough
I can’t thank Emma and Paul enough. I walked into the chesterfield store and they were able to help me from start to finish. They were awesome!! Thanks so much!
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you so much for sharing this, Olivia. It’s wonderful to hear that Emma and Paul made your visit such a smooth and enjoyable experience. The team in Chesterfield will be thrilled to know their support made a real difference. -Manavata
Tom did a very good job and so warm and…
Tom did a very good job and so warm and friendly
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hey Ian! 🎉 That’s awesome to hear! A huge shoutout to Tom for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Tony helped me to get all set up on new…
Tony helped me to get all set up on new device. The service was seamless. Thank you very much.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks for sharing your experience Catherine. It’s wonderful to hear that Tony got everything set up on your new device and made the process smooth for you. -Afaq
Reply from Three UK - 3Store Chesterfield
Thanks for this fantastic review, Brian! We’re thrilled to hear Tom provided excellent support. -Neha
Fantastic help from tom.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Amazing, Tony! We're glad to hear that Tom provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Tony
Needed to change my bank details, .
Served by Tony.
Needed to upgrade to a better deal, which was provided.
Bought a new tablet which I’m very pleased about.
Tony explained and dealt with my needs very professionally.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you for the review, Sue! We truly appreciate you sharing your experience. It’s wonderful to hear that Tony helped you secure a deal that exceeded your expectations. 🎉 -Neha
Fixed a phone that even tech support…
Fixed a phone that even tech support couldn't fix! Absolute legends, thank you Tom and Tegan!! Very friendly, really professional! Couldn't recommend enough!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you so much, Rachel! It means a lot that you took the time to share this. Tom and Tegan put real care into every repair, so hearing that they solved an issue even tech support couldn’t crack is a huge boost for them. 🤗 -Ayesha
Excellent service from Emma
Called in to cancel an old contract, Emma was extreme helpful, friendly and knowledgeable and arranged everything for me very speedily, also advised on future phone purchases
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi Simon. We’re thrilled to hear about your positive experience with Emma. It’s great to know she was able to make the process smooth and provide helpful guidance for your future phone needs. Your feedback means a lot. ☺️ -Prabhjeet
I had a problem with my phone that…
I had a problem with my phone that turned out to be 'a faulty owner'... Me!
The staff in the shop were brilliant and quickly put me right. Friendly and professional as always. I'm very grateful. Thank you.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
This is what we love to hear, George 🥰 Thanks for taking the time to send over this 5⭐ review -Jade
Staff very friendly and helpful 👍
Staff very friendly and helpful 👍
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thanks so much for sharing your feedback 🌟 We’re delighted to hear our staff made you feel welcome and supported. Friendly and helpful service is exactly what we aim for 👍😊 -Shivam
Tom was an enormous help today.I came…
Tom was an enormous help today.I came in with my new mobile and he transferred old data over to new phone.Patient polite and knowledgeable.Great location to get to.All round excellent experience 😊
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Amazing! We’re thrilled to hear Tom made your phone transfer effortless! His patience and know how really shine through, and it’s fantastic that you found the store easy to reach too. Thanks for sharing such a glowing experience. ☺️ -Prabhjeet
Reply from Three UK - 3Store Chesterfield
Amazing, Paul! Thank you for trusting us, we truly appreciate your feedback! ☺️ -Kashish
Paul was very knowledgeable and helpful
Paul was very knowledgeable and helpful
Answered all our questions and we for the deal we wanted.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Questions answered, confidence built, is what we do best, Vicki. So happy Paul could guide you to the deal that fit just right! -Ashifa
Discovery with Tony
Tony was amazing and helped get me back in to my account on my newly upgraded phone after dropping my old one in a bucket of water. I'm now ready to go with my new shiny device all covered for if it happens again in the future.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Thank you for sharing, Sandra! We’re delighted Tony was able to help with your newly upgraded phone. Hope you have a wonderful day! 😊 -Suhaas
Emma and Tegan were both extremely…
Emma and Tegan were both extremely professional and polite,helped me sort out my problem with efficiency and professionalism,many thanks to both of them.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hi Margaret. It’s wonderful to hear how well you were supported. Emma and Tegan’s commitment to providing thoughtful and effective assistance clearly made a strong impression, and we’re grateful you took the time to share your experience. -Manavata
Discovery and upgrade
Tony greeted me into store, I was having issues with email account and was due upgrade. Tony spent around 30 mins with me getting me access back to one account but unfortunately not the other. He explained what I needed to do going forward. Fantastic service
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Huge thanks for this awesome feedback, Keith! 🙌 Tony went full problem solver mode ⚡ and guided you through the tricky bits with patience and clarity. We’re thrilled he made your visit feel effortless! 😊 -Veronica
Went in store to enquire about upgrade…
Went in store to enquire about upgrade to new sim plan, Tony dealt with me very well and got me sorted very efficiently.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
DISCOVERY - Setup of my Apps
Came into store and was greeted by Tony. I was having problems with some apps not being on device. Tony helped move across to new device and now all working fine. Thanks and i will return
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Chesterfield
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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