Three UK - 3Store Chichester Reviews 

63
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TrustScore 4.5 out of 5

4.7

68 East Street, PO19 1HL Chichester, South, GB

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Rated 5 out of 5 stars

Seen immediately, staff were extremely helpful and patient. Shout out to Abida who spent an hour with us going through options and upgrades on two phones and accounts. She was really clear with our ch... See more

Company replied

Rated 5 out of 5 stars

I am deaf . I have experienced all sorts of underhand dishonest practices online when researching alternatives to my current Part Fibre broadband so decided to go into the Three shop in Chichester bec... See more

Company replied

Rated 5 out of 5 stars

What a great experience in the Chichester three store today having spent hours on the phone to various companies to sort my outside broadband talking to disinterested and ignorant staff at various ca... See more

Company replied

Rated 5 out of 5 stars

Jake Hall at the Three Store was incredibly friendly, helpful, and resourceful. He took the time to resolve all my broadband issues, carefully checking and correcting my settings to make sure everythi... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Chichester

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 68 East Street, PO19 1HL, Chichester, South, United Kingdom

  • 01243790039

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.7

All reviews

(63)

33,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Martin was very helpful and service was…

Martin was very helpful and service was excellent.

October 17, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hey John, we're thrilled that Martin made your experience so positive. 🌟 Thank you for sharing your lovely feedback.😊- Three Social Media Team

Rated 5 out of 5 stars

I am deaf

I am deaf . I have experienced all sorts of underhand dishonest practices online when researching alternatives to my current Part Fibre broadband so decided to go into the Three shop in Chichester because of the reviews. I met Harvey who immediately took my disabilities seriously and treated me with the upmost respect and warmth. But most importantly he didn't bullshit me and answered all my questions accurately. The result was a purchase that will probably be the first of many. I'm confident that if you treat the staff properly in Three Chichester you'll be satisfied.

September 24, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hey Michael, thank you for sharing such a wonderful 5⭐ review! 😊 We're delighted to hear that Harvey provided a welcoming, professional experience tailored to your needs at our Chichester branch.-Three Social Media Team

Rated 5 out of 5 stars

very helpful and patient

James was very helpful and patient and calming. He made everything easy to understand with good communicstion skills and helped set up my new phone and router.

September 20, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Lovely, Debby! We absolutely love hearing this. We’re so glad you received the best support from James, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Abida did all she could to explain the contract

September 15, 2026
Unprompted review
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Reply from Three UK - 3Store Chichester

Hi, Liz! We're so pleased to hear that Abida provided you with excellent service. We hope you enjoy the rest of your day! ☺️ - Three Social Media Team

Rated 5 out of 5 stars

Abida was great with customer service

Abida was great with customer service, explained the whole process clearly and was very friendly and knew alot of knowledge and made the process simple and easy! I recommend Abida customer service.

September 13, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester


Hey Juls, you've just made our day ✨ What a fantastic shout-out for Abida. We're delighted her expertise, clear guidance and friendly approach helped make everything easy to understand. Thanks for the wonderful recommendation 💙
Three Social Media Team

Rated 5 out of 5 stars

Seen immediately, great service

Seen immediately, staff were extremely helpful and patient. Shout out to Abida who spent an hour with us going through options and upgrades on two phones and accounts. She was really clear with our choices and explained everything really well.

September 12, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Thanks for sharing your experience, Rebecca 😊 What a lovely shout-out for Abida. We're so pleased her attentive support and clear guidance helped make the process smooth and enjoyable for you both 💙
Three Social Media Team

Rated 1 out of 5 stars

I have been a customer of Three Uk for…

I have been a customer of Three Uk for five years, today I requested an update to my phone. All went well in the shop but my application was requested to privide bank statements to conclude the agreement. I find this very unaceptable and I will terminate my current agreement.
All my intention was to commit to a new agreement but not on their terms to provide three month bank statements. They have my records and all standing orders are paid for five years.They obviously want me to join Vodaphone.I will discuss this further with the branch tomorrow and if not resolved you will be updated on my dissatisfaction with this company,

September 4, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hi Mrs Everett. We're sorry to see you've had problems regarding upgrading your phone this is not the experience we expect. I hope this has been resolved in store.

If this hasn't been resolved in store, you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.

Three

Rated 5 out of 5 stars

Very helpful and clear explanation of…

Very helpful and clear explanation of everything.

September 2, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Amazing. We're thrilled to hear our team made things clear and gave you all the support you needed. Wishing you a fantastic day. ✨ - Three Social Media Team

Rated 5 out of 5 stars

Excellent service from the Three shop

What a great experience in the Chichester three store today having spent hours on the phone to various companies to sort my outside broadband talking to disinterested and ignorant staff at various call centres I wish I had just come into the three shop in the beginning. I was a new customer and within almost minutes I left the shop with all I needed to set up the broadband at home and a three account. As promised within ten minutes of getting home my broadband was up and running and everything connected it was soooo easy
Thank you three

August 28, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hey Neil, we're glad to hear the team at our Chichester store was able to get everything arranged for you after you'd spent so much time trying to resolve it elsewhere. It's great to know your broadband was up and running quickly and that the setup process was so straightforward. Thank you for the feedback. 😊💚
-Three Social Media team.

Rated 5 out of 5 stars

Friendly helpful staff

The staff in the Chichester branch are a real credit to 3Three stores.
They are super helpful and knowlegable about their products.
Can't thank them enough.

August 22, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

That’s brilliant, Peter 🌟 Wonderful to know the Chichester team’s expertise and attentive care continue to shine through. Thanks for sharing such lovely feedback 💙

- Three Social Media Team

Rated 4 out of 5 stars

3 Chichester store

Harvey in the Chichester store is always very helpful and easy to deal with.
Bonus this time of being offered a cash incentive to trade in our old phone.

August 15, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Love this, Catherine! This is exactly what Harvey strive for, making you feel valued and happy. Wishing you an amazing day ahead! ☺️ — Three Social Media Team

Rated 5 out of 5 stars

its so rare these days to find…

its so rare these days to find excellent service all round everyone in the shop was so willing to help a truely great place to shop highly recommend ! well done to you all and thankyou !!!!!

August 21, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Thanks for sharing this, Christopher. We’re delighted the team delivered such strong support and made your visit feel genuinely positive.
— Three Social Media Team

Rated 5 out of 5 stars

Abida

Abida. And her staff is incredibly helpful and helped with my WiFi situation.

August 19, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Thank you for your feedback, John. We’re thrilled Abida and our team were able to get your WiFi sorted. ✨ — Three Social Media Team

Rated 5 out of 5 stars

We went in for some help with a factory…

We went in for some help with a factory reset, rather than explaining the lengthy process (as i had no idea of my pin) they did it for me with no quibble and then I switched to a 3 Sim only deal, saving a fortune on my current deal. So helpful and clearly know their business.

August 16, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Thanks so much for sharing this, Sally. It’s great to hear the team stepped in, took the stress out of the reset, and helped you move onto a deal that actually works in your favour. That kind of straightforward. Appreciate you taking the time to leave your thoughts.

Rated 5 out of 5 stars

Chichester Store 15/08/2026:

Chichester Store 15/08/2026:
I can not recommend Rich and Harvey enough at the Three Store in Chichester!
My phone had died that morning and i visited the store that afternoon as i needed to have a phone urgently for personal reasons. Harvey and Rich were so kind and accommadating. Not pushy at all. Once i'd decided on a phone and package. Rich got to arranging my new contract. They were very knowledgeable in helping me get the right contract at a really good price. They even helped transfer all my data onto the new phone. Sadly, whatsapp was not playing ball and we had issues with this transfer. The guys were brilliant. The store closed at 5.30pm and they both stayed until 7pm to get it sorted. I can't thank them enough for their friendly and caring approach. This was definetly above and beyond with customer service. Thank you both so much. I highly recommend both Rich and Harvey to assist you. I will be back in the future. Thank you. Julie xxx

August 15, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Julie, this is wonderful to read. Rich and Harvey went above and beyond to make sure you left fully set up and supported, and we’re thrilled their kindness made such a difference. Thank you for the amazing 5⭐ review and your recommendation.
— Three Social Media Team

Rated 5 out of 5 stars

I had a great experience today

I had a great experience today. Jack from Three Chichester branch helped so much. I had an issue with my SIM card and he managed to solve the problem very quickly.
Thank you, Jack!

August 5, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Thank you for your feedback, Renato! We’re so pleased Jack at our Chichester store was able to efficiently sort things out with your SIM card. 🙌 — Three Social Media Team

Rated 5 out of 5 stars

The staff were really friendly

The staff were really friendly, helpful, knowledgeable and great to interact with.
Thank you Harvey

August 3, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hi Trisha, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad our team could make your experience smooth and enjoyable. – Three Social Media Team

Rated 5 out of 5 stars

Excellent staff

Excellent staff, friendly and very helpful

July 31, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hey David, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team

Rated 5 out of 5 stars

Top experience

Top experience, I was treated in a very curtious manner most helpful - Abida

July 28, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

We’re thrilled to hear this, Derek! 🌼 Abida will be delighted to know her kind service made your visit shine. Thanks for letting us know! 🥰 — Three Social Media Team

Rated 5 out of 5 stars

Martin was very helpful

Martin was very helpful. Very good customer setvice.

July 25, 2026
Unprompted review
Three UK - 3Store Chichester logo

Reply from Three UK - 3Store Chichester

Hi Madeleine, thanks for sharing your experience with us. We are glad to hear that Martin looked after you so well and provided great customer service. We appreciate you taking the time to share your feedback.— Three Social Media Team

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