Today with the help from the advisor Yahya, I did my upgrade. Yahya was very friendly ,he helped me find the best plan for me. He also helped me cancel another number for me. Fantastic service all-ro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to say how amazing the customer service was from Yahya today and yesterday. He is incredibly patient, professional, and took the time to help us through all of our enquiries without ma... See more
Company replied
Asma was friendly, professional, and very attentive throughout my visit here in Three Store Clapham Junction. She took the time to answer my questions, offered helpful recommendations without being pu... See more
Company replied
The customer assistance was well handled by Asma. Clapham Junction store was very pleasant. Thank you
Company replied
Company details
About Three UK - 3Store Clapham Common
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
52 St John's Road, SW11 1PR, Clapham Common, London, United Kingdom
- 02079245373
4.9
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Customer Service
Brilliant Customer Service, the store manager and the team as a whole were were supper helpful. 5 star Service
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Babou, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Arshad had made my purchase very easy…
Arshad had made my purchase very easy and helpful. Came in for an iPhone but didn’t workout and arshad has used his creativeness to get me a phone which was super good.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Elton, it’s great to hear Arshad was able to step in and find a solution that worked well for you 😊 it’s always good to see our team going the extra mile to make the experience smooth and tailored to your needs. -Shivam
Kerel was exceptional an amazing asset…
Kerel was exceptional an amazing asset to any sales team
He should be coaching or training and developing others
Thank you so very much a true 3 ambassador
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Andrea, that’s brilliant! We’re thrilled to hear that Kerel made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Thank you for the help kerel
Thank you for the help kerel
Your service was excellent very professional and easy going
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Alice, thank you for sharing this! We’re so glad Kerel gave you such a great experience. Your feedback really made our day! 😊 -Ayesha
Great customer service from Yahya
I just wanted to say how amazing the customer service was from Yahya today and yesterday. He is incredibly patient, professional, and took the time to help us through all of our enquiries without making us feel rushed at all.
He is so kind, approachable and genuinely sweet throughout the whole interaction, which made such a difference. You can really tell he cares about helping customers properly. A real credit to Three. Thank you, Yahya.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Lovely to read your comments, Khadra. Yahya’s patience, professionalism, and genuine kindness always shine through, and we’re so pleased he supported you so well over both visits. He truly is a credit to the team. Thank you for sharing this. -Manavata
Yahya was very helpful and friendly
Yahya was very helpful and friendly, made everything smooth and easy!
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Lovely to read this, Adam. Yahya ensured everything was handled with ease and confidence, and it’s great to know his support made such a positive impact. -Manavata
Reply from Three UK - 3Store Clapham Common
Hi Joel! We’re delighted Kerel provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Super friendly
Super friendly, helpful and efficient. Got my phone set up very quickly. Thank you Jake.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
We're so glad to hear Jake worked his magic :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
ASMA
The advisor asma was the best she took me through all plans finding the right package for me. She's so bubbly and well spoken. What a visit today at Clapham she made my day.
Thank you Asma
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Lolita, it’s great to hear how positively your visit to our Clapham store went. Asma will be delighted to know she made such an impact and helped you find a plan that suits you perfectly. -Shivam
Great service from Josekyn and Jake…
Great service from Josekyn and Jake tbey where both at assisting me with phone enquiry and helped me get a better deal thank you
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Kidtika, we appreciate you sharing this. It sounds like Josekyn and Jake provided a top-tier experience by looking after your mobile needs and ensuring you walked away with more value. -Kishan
Kerel 10/10
The advisor today was amazing really sorting out my needs he's the best big up kernel, if you visit the Clapham store go see kerel!!!!!
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi amuzu, we’re really pleased to hear your visit to our Clapham store went so well. It’s great to know Kerel took the time to understand what you were looking for and made the experience a positive one. -Shivam
Yahya was great help and was friendly
Yahya was great help and was friendly
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Amran, this put such a big smile on Yahya’s face. He’s all about kindness, patience and good energy, and we’re so glad you felt that. 🥰 -Ayesha
Reply from Three UK - 3Store Clapham Common
João, your message made us smile. Thank you, we’re happy you had a great experience. ☺️ -Ayesha
Arshad help me alot to be honest I am…
Arshad help me alot to be honest I am happy he understands my broken English
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Shishay, great to know Arshad took the time to support you with care and made everything comfortable to follow. -Kishan
Kerel and Arshad
Kerel and Arshad
Amazing staff, amazing people very happy.
Thanks a lot
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Great to hear you had such a positive experience, Faizan. Kerel and Arshad clearly made a strong impression with their friendly and supportive approach. -Manavata
Arshad has done a splendid job with…
Arshad has done a splendid job with lots a patience. I'm grateful 🙏
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Edith. It’s wonderful to hear how Arshad’s calm and helpful approach made such a difference for you. We're so glad you had such a positive experience! ✨ -Kishan
Arshad give me a very Well detailed…
Arshad give me a very Well detailed explanation and and an excellent customer service
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thanks for sharing! 🎉Arshad clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Reply from Three UK - 3Store Clapham Common
Hi Yolanda, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from Kerel. -Afaq
Jake & Arshad were so helpful and…
Jake & Arshad were so helpful and sorted out my sim card issues. They helped me set up the phone completely and even helped me charge and get the case on. Thanks so much! Three stores are fantastic for customer service.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Katherine, thanks for sharing this with us. It’s great to hear Jake and Arshad took the time to get everything set up and running smoothly for you. -Shivam
Yahya was very helpful and gave us a…
Yahya was very helpful and gave us a wonderful experience
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thanks a ton, Jose! 🎉 We’re so glad everything went perfectly with Yahya, and we can’t wait to welcome you back again! 🥰 -Kashish
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.