Sorted out new phone contracts today at Coleraine store. John was extremely efficient, very knowledgeable and very helpful. Excellent reliable customer service. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant experience today with the assistant store manager and that tall chap paul who very kindly cleared virus apps off of my phone free of charge. Last month i went into a repair shop and they cha... See more
Company replied
John was very professional and gave us exactly the advice and help we were looking for - I would highly recommend John and the Three outlet in Coleraine
Company replied
Fantastic service from Philip and Paul. Very informative and time taken to explain tech to two dinosaurs (myself and my hubby.) Thank you 😊
Company replied
Company details
About Three UK - 3Store Coleraine
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41 Church Street, BT52 1AW, Coleraine, North, United Kingdom
- 02870356514
4.8
Excellent
51 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorted out new phone contracts today at…
Sorted out new phone contracts today at Coleraine store. John was extremely efficient, very knowledgeable and very helpful. Excellent reliable customer service. Thank you.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hi Gillian, thank you for sharing this. We are glad to hear that John was so efficient, knowledgeable, and helpful while sorting out your new phone contracts at our Coleraine store. It is great to know you received excellent and reliable customer service!— VodafoneThree Social Media Team
John was very professional and gave us…
John was very professional and gave us exactly the advice and help we were looking for - I would highly recommend John and the Three outlet in Coleraine
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hey there, you've just made our day ✨ John's stellar expertise and spot-on guidance gave you the perfect support at our Coleraine branch. Your recommendation is our greatest compliment ❤️
The 3 Assistant was helpful and friendly
The 3 Assistant Christopher was helpful and friendly and able to give me all the information that I asked for in connection with the trial of a 3 wireless home internet package
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thanks so much for the awesome feedback! Christopher will be doing a happy dance when he hears this. We love knowing he made your 3 Wireless Home Internet trial smooth and stress‑free Frederick. -Ayesha
John was very helpful and explained…
John was very helpful and explained everything in great detail.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hi there, thank you for sharing your experience. We are pleased to hear that John provided a helpful and detailed service, as we aim to make everything as clear as possible for our customers. -Kishan
Paul was very helpful with our…
Paul was very helpful with our campervan hub , getting us the best deal and upgrading the hub, also got a discount for burger king 😁
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hi Laura, great to hear Paul supported you well and helped make the most of your setup. -Suhaas
Fantastic service from Philip and Paul.
Fantastic service from Philip and Paul.
Very informative and time taken to explain tech to two dinosaurs (myself and my hubby.)
Thank you 😊
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thank you for sharing this brilliant feedback, Tanya! It's wonderful to hear how smoothly everything went and that Philip and Paul provided such excellent support throughout the process. -Afaq
Thank you for your wonderful service…
Thank you for your wonderful service much appreciated It is very handy for me to come to 3 Good Luck 🍀🍀🍀💐💐🌷🙏
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
That’s amazing, Marina! We really love hearing that from our customers. Thank you so much for the 5 ⭐ review! Wishing you a wonderful day 😊 -Ayesha
The assistance I received in Coleraine…
The assistance I received the Coleraine shop was second to me. Paul gave us some excellent advice and saved me money.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Paul could make a real difference for you, Edwin. Thank you for letting us be part of your experience, it was an absolute joy serving you at Coleraine! -Ashifa
The chap in store was great got me and…
The chap in store was great got me and the wife sorted witj new deals couldn't recommend enough
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thank you for sharing this lovely comment, Conor! We're thrilled to hear that our team provided such great support and made sure everything was handled so smoothly. -Afaq
Had my account checked by John
Had my account checked by John, who made sure I was on the best deal possible.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thanks for leaving a review, Anne. It’s great to know John was able to go through everything with you and make sure things were set up properly. -Shivam
Brilliant experience today with the…
Brilliant experience today with the assistant store manager and that tall chap paul who very kindly cleared virus apps off of my phone free of charge. Last month i went into a repair shop and they charged me £40 and it disnt fix the issue. I always trust the chaps in the coleraine store who have served me since 2007
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Mervyn, thank you so much for this brilliant review. Great to hear the assistant store manager and Paul were able to sort the issue for you so quickly and at no cost. We really appreciate your trust in the Coleraine team over the years. -Ayesha
Very helpful advice provided....I…
Very helpful advice provided....I always find coming to the store much better than calling 3...
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hi there, thanks for sharing this. Lovely to hear the team gave you helpful advice and made things easier during your visit. -Ayesha
Phone upgrade
Fantastic staff who very patient! Helped with transfer. I would highly recommend!
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thanks for your review, William. We’re delighted to hear our staff were patient and able to assist with your transfer. It’s wonderful to know you’d recommend us, and we truly appreciate your feedback. -Shivam
Very helpful got me sorted in no time…
Very helpful got me sorted in no time by Roisin in Coleraine store
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
That’s wonderful to hear, Johnny! A big shoutout to Roisin at our Coleraine branch for providing such amazing support. Thank you for sharing your lovely feedback. ✨ -Veronica
From start to finish professional…
From start to finish professional service would definitely recommend 3
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Thank you, Clifford! We’re delighted to hear your experience was smooth and handled with real care from beginning to end. It means a lot that you’d pass on your recommendation, and we truly appreciate you sharing your thoughts with us. -Manavata
Paul was really friendly and super…
Paul was really friendly and super helpful. Great experience
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hey Charlotte, that’s amazing! We’re delighted to hear that Paul sorted everything for you. Thank you for sharing this wonderful 5⭐ review! 😊 -Veronica
I had a great experience with Three…
I had a great experience with Three today, all thanks to John. He went above and beyond to help me out and made the whole process seamless. It’s rare to get such personalized and attentive service. If you get through to John, you’re in good hands!
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Rojelyn, we’re so pleased to hear John gave you such attentive and personalised service. Great to know your experience was smooth. -Shivam
The three shop was very helpful a went…
The three shop was very helpful a went out of there way to assist me. The staff members are extremely helpful and friendly
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Cassy, we’re so pleased to hear the staff made your visit such a positive one. Great to know you found them helpful and approachable. -Shivam
Reply from Three UK - 3Store Coleraine
Thank you, Teresa! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Excellent service
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Coleraine
Hi there, thank you so much for sharing your feedback! It’s wonderful to hear that your experience was such a positive one. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.