I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Needed to exchanged my old router. The team (Jo, Grace, Zayd, Shakir) helped me very quickly and efficiently, and advised me on a new plan. Very happy with my experience, and grateful to the team from... See more
Company replied
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
Company replied
OMG. Assam at Covent Garden was AMAZING. So kind, knowledgeable and efficient. Patient with questions, and had us up and running with our e-SIMs in no time at all. Gave us lots of options with pl... See more
Company replied
Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo and Zayd were brilliant in store
Jo and Zayd were brilliant in store! Really helpful, patient and accommodating!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Callum, it’s fantastic to hear your visit was such a smooth and enjoyable one. Jo and Zayd’s patience and supportive approach clearly made a real difference during your time in store. -Manavata
very helpful service and advice
very helpful service and advice. kind staff. Thank you Rodel.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s what great service looks like! Huge shout‑out to Rodel for making your visit special, and we’re even happier knowing it meant so much to you, Joan. -Ashifa
Excellent service really helpful and…
Excellent service really helpful and took the time to listen and assist
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That's wonderful to hear, Katie 🎯 We're glad the support felt attentive and that everything was handled with care. Wishing you a bright day ahead 💙 -Arvind
Great experience
Zaid was extremely helpful, very polite and friendly
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Daniela, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Zaid. -Prabhjeet
Zayd was fantastic
Zayd was fantastic - very knowledgeable, clear and helpful
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Amazing, Georgia! We’re glad to hear that Zayd provided such a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Cancelling contracts when leaving country
The store was very helpful in helping me cancel contracts as I was leaving country.
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello, Aung! We’re glad to hear our team supported you with clarity and care during an important transition. It’s rewarding to know we could make the process smooth as you prepare for your move abroad. 😇 -Prabhjeet
Friendly service
Friendly and helpful service. Easy to find location.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Elizabeth, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Reply from Three UK - 3Store Covent Garden
Thanks a ton, Iona! 🎉 We’re so glad everything went perfectly, and we can’t wait to welcome you back again! 🥰 -Kashish
Reply from Three UK - 3Store Covent Garden
Your message brings real shine to the moment. Knowing Zayd’s support left such a strong impression truly means a lot. -Manavata
Zayd was amazing and very helpful
Zayd was amazing and very helpful
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, every cherished memory is shaped by people like Zayd, whose dedication truly stands out. Enjoy the rest of your day! -Ashifa
Tuhin was extremely helpful setting up…
Tuhin was extremely helpful setting up a broadband.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi David, it’s great to know Tuhin’s guidance made the setup feel effortless. We hope you have a wonderful day 😊 -Suhaas
Covent garden visit
Both Grace and Jo was very helpful during my visit. They helped me find the best deal
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Turning great advice into great value is what we do best, Flora. We’re delighted that Grace and Jo made your visit remarkable and guided you to the deal that fit just right! -Ashifa
Honestly the worst customer service…
Honestly the worst customer service I've ever received. Because of a mistake on their end, which they fully admitted, my account was charged over 400 pounds until I noticed it and went in to fix. After 5 (!) hours on the phone talking with random people who promised refunds etc. I never got my money back and had to complain to the Ombudsman as well.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Laura, we’re sorry to hear about your experience. We know this has been both frustrating and time‑consuming, and we understand how upsetting it must be for you. Please allow us the opportunity to review the details and find out what has happened. If you’d like to raise any complaint related to your refund, please visit: https://bit.ly/3uJlOrF. -Kashish
Amazing experience today at the Three…
Amazing experience today at the Three store. Ilayda, Asem and Jo were incredibly kind and helpful. The best store for Three!
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Jennifer, it’s wonderful to hear how brilliantly Ilayda, Asem and Jo supported you during your visit. Your feedback really highlights the positivity and professionalism they bring to every interaction. -Manavata
The staff were great and so helpful
The staff were great and so helpful, the shop was in good condition and I felt in good hands. The day before I’d been in the Three shop on Oxford St which was the absolute opposite (it was chaotic and the logo was falling off the shopfront) so I was so relieved and grateful to have good service at the Covent Garden location.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Katherine, your feedback really stands out. It’s wonderful to hear how confidently the Covent Garden team looked after you and created such a calm, welcoming experience. -Manavata
Brill brill brill
The service from Tuhin and Jo was beyond brilliant. They have taken a really difficult customer and been patient and sorted all our requests. 10/10 or 11/10 if I could. Fab
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Stuart, this is brilliant to read! Tuhin and Jo showed real patience and made sure every request was handled properly. Thanks for the amazing feedback! ⭐ -Ayesha
I went to covent garden store to get…
I went to covent garden store to get another number for me. The service I received from Tuhin, was really good. I would refer my friends there. Thanks Tuhin.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Wow! That's amazing, feedback. Thanks so much for sharing this lovely review, great work Tuhin! - Nuala -Nuala
Jo and grace were so helpful today
Jo and grace were so helpful today ! Thank you
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Doris, it is good to hear that Jo and Grace were available to ensure you were well looked after. -Kishan
Had an amazing experience with two…
Had an amazing experience with two members of the three store that provided help, I truly appreciate the lovely experience provided
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s awesome to hear! 🎉 We’re so pleased our store team turned your visit into a truly memorable experience. Hope you have a wonderful day. 😊 -Prabhjeet
Excellent customer service from Zayd
Zayd offered excellent customer service, helping my Dad and I get the perfect plans for our sims and devices. Very friendly and great help, made our experience 10/10.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
This is fantastic to hear, Joshua! We're glad that Zayd was able to provide you with such excellent service 🎉 -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.