I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... See more
Company replied
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See what reviewers are saying
Needed to exchanged my old router. The team (Jo, Grace, Zayd, Shakir) helped me very quickly and efficiently, and advised me on a new plan. Very happy with my experience, and grateful to the team from... See more
Company replied
Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
Company replied
OMG. Assam at Covent Garden was AMAZING. So kind, knowledgeable and efficient. Patient with questions, and had us up and running with our e-SIMs in no time at all. Gave us lots of options with pl... See more
Company replied
Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
68 reviews
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Superb service from Zayd including plan…
Superb service from Zayd including plan economisation and technical advice. Really glad we dropped in. A seamless process and an enjoyable experience. Very friendly too!
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for your kind words, Richard! Too good to hear Zayd’s expertise and friendliness made your visit seamless and enjoyable. it’s always great to know when our team makes a real difference! 🥰 -Kashish
MR Mohammad Khan or Bass was very…
MR Mohammad Khan or Bass was very helpful and polite and gave great service
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for sharing your experience, Benjamin! We’re delighted to hear that Mohammad was helpful and provided great service. Wishing you an amazing day ahead ☺️ -Kashish
Excellent service on both visits by…
Excellent service on both visits by friendly, helpful and knowledgeable staff! Highly recommended if you need any telco service or products in London : )
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store Covent Garden
Thanks, Brett! 🎉 We’re glad our team made things easy and welcoming for you. Your 4 ⭐ feedback means a lot, and we’ll keep working to make your next experience even better. -Kishan
Amazing!
OMG. Assam at Covent Garden was AMAZING. So kind, knowledgeable and efficient. Patient with questions, and had us up and running with our e-SIMs in no time at all. Gave us lots of options with plans and fully explained the top-up process. Pointed out issues to consider when we were making decisions. So impressed! This guy is a legend and deserves a raise.
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Ursula! 🎉 Assam is an absolute star. It’s brilliant that such a welcoming approach made everything go so smoothly. We're thrilled that this expertise made such a lasting impression, leaving you feeling confident and all sorted. Thank you for this incredible shoutout and have a fantastic New Year! 🎆 -Kishan
Reply from Three UK - 3Store Covent Garden
That’s brilliant, Andrea! We’re so happy to know you received the best help from us. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish
Reply from Three UK - 3Store Covent Garden
That’s wonderful, Yoke. We’re so glad Ed’s support made your experience better. Your feedback truly means a lot to us. -Manavata
Reply from Three UK - 3Store Covent Garden
Hey Miss Elizabeth :) We're glad Ed gave you prompt and professional support. Thanks for the 5 stars -Scott
Grace is great!
Had quite a complicated issue with details not matching on my account and no one could fix it online. Went into the Covent Garden Store and Grace fixed everything even though there wasn't any obvious way of doing it. Very very helpful and friendly, thank you Grace!
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Matt, that’s amazing to hear! We’re so happy Grace went above and beyond to sort everything out for you. Thank you so much for the 5 ⭐ review! -Arvind
Good experience with Yas
The assistant manager Yas was very helpful and welcoming. She listened to our needs patiently and provided a solution that fits us.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
What more can you ask for! Thanks for taking the time to send this positive experience over to us. We really do love hearing it 😊 -Jade
Very helpful and efficient!
She was really helpful, and I urgently needed my esim and it got activated immediately!
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Kashvi, we appreciate you taking the time to leave this review. Thanks for your feedback and we’ll make sure this is passed on! -John
Perfect Customer services from Jo
Perfect Customer services from Jo. Merry Christmas and happy new year!! 100% Recommended
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Bryan, this is what we love to hear! We’re so happy this is the service you received, we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Covent Garden
Hello Stuart, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Asem (Covent Garden) was super helpful…
Asem (Covent Garden) was super helpful and polite. Great service
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Peter :) Thank you for writing a great review for Asem, we're pleased you both had a good conversation. -Scott
Definitely recommend!!
Had such lovely girls help me find headphones as mine had just died. Had such a warm welcome and super fun to talk to while waiting :) definitely recommend coming here!
Big help from Yas, Esther and Jo!
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Miya, thank you for sharing your experience! We’re delighted to hear you had a pleasant visit at our store and found the help you needed. We truly appreciate your 5-star review! 😊 -Arvind
Grace was very helpfull with Porting my…
Grace was very helpfull with Porting my number thanks!!!
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Easy as pie!!!
Easy as pie!!!
Grace with the glasses and Jo were really lovely and helpful, quick and efficient service. A great branch!!
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
This is what we like to hear, James. Thanks for the 5⭐ review! Great work Grace & Jo 🎉 -Jade
Great service
Great service, helped troubleshoot a key issue on the spot!
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Grace was amazing thanks for the top up
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thanks for this fantastic 5⭐ review, Vipul. We appreciate you taking the time to send this over! Well done Grace 🎉 -Jade
Grace is wonderful
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hello Josh, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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