Went into the Covent Garden store for direct support relating to a long-standing query with the customer service call team. Grace provided excellent customer service. Grace was focussed on re... See more
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The staff at this store are beyond helpful. I am not very good with technology and needed some help understanding and swapping my phone number. I came in on two occasions for assistance and was helped... See more
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I was served by a handsome young gentleman called Zayd. He solved my problem I've been to many stores with really easily, explained everything in detail and made me feel valued as a customer at Three... See more
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Asem was incredibly helpful and insightful. He was full of information and helped me upgrade my phone with a friendly and supportive attitude. Couldn’t rate the Three store in Covent Garden staff hig... See more
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Company details
About Three UK - 3Store Covent Garden
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 Long Acre, WC2E 9LZ, Covent Garden, London, United Kingdom
- 02072401344
4.8
Excellent
77 reviews
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Tuhin was extremely helpful setting up…
Tuhin was extremely helpful setting up a broadband.
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi David, it’s great to know Tuhin’s guidance made the setup feel effortless. We hope you have a wonderful day 😊 -Suhaas
Covent garden visit
Both Grace and Jo was very helpful during my visit. They helped me find the best deal
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Turning great advice into great value is what we do best, Flora. We’re delighted that Grace and Jo made your visit remarkable and guided you to the deal that fit just right! -Ashifa
Honestly the worst customer service…
Honestly the worst customer service I've ever received. Because of a mistake on their end, which they fully admitted, my account was charged over 400 pounds until I noticed it and went in to fix. After 5 (!) hours on the phone talking with random people who promised refunds etc. I never got my money back and had to complain to the Ombudsman as well.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Laura, we’re sorry to hear about your experience. We know this has been both frustrating and time‑consuming, and we understand how upsetting it must be for you. Please allow us the opportunity to review the details and find out what has happened. If you’d like to raise any complaint related to your refund, please visit: https://bit.ly/3uJlOrF. -Kashish
Amazing experience today at the Three…
Amazing experience today at the Three store. Ilayda, Asem and Jo were incredibly kind and helpful. The best store for Three!
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Jennifer, it’s wonderful to hear how brilliantly Ilayda, Asem and Jo supported you during your visit. Your feedback really highlights the positivity and professionalism they bring to every interaction. -Manavata
The staff were great and so helpful
The staff were great and so helpful, the shop was in good condition and I felt in good hands. The day before I’d been in the Three shop on Oxford St which was the absolute opposite (it was chaotic and the logo was falling off the shopfront) so I was so relieved and grateful to have good service at the Covent Garden location.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Katherine, your feedback really stands out. It’s wonderful to hear how confidently the Covent Garden team looked after you and created such a calm, welcoming experience. -Manavata
Brill brill brill
The service from Tuhin and Jo was beyond brilliant. They have taken a really difficult customer and been patient and sorted all our requests. 10/10 or 11/10 if I could. Fab
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Stuart, this is brilliant to read! Tuhin and Jo showed real patience and made sure every request was handled properly. Thanks for the amazing feedback! ⭐ -Ayesha
I went to covent garden store to get…
I went to covent garden store to get another number for me. The service I received from Tuhin, was really good. I would refer my friends there. Thanks Tuhin.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Wow! That's amazing, feedback. Thanks so much for sharing this lovely review, great work Tuhin! - Nuala -Nuala
Jo and grace were so helpful today
Jo and grace were so helpful today ! Thank you
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Doris, it is good to hear that Jo and Grace were available to ensure you were well looked after. -Kishan
Had an amazing experience with two…
Had an amazing experience with two members of the three store that provided help, I truly appreciate the lovely experience provided
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
That’s awesome to hear! 🎉 We’re so pleased our store team turned your visit into a truly memorable experience. Hope you have a wonderful day. 😊 -Prabhjeet
Excellent customer service from Zayd
Zayd offered excellent customer service, helping my Dad and I get the perfect plans for our sims and devices. Very friendly and great help, made our experience 10/10.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
This is fantastic to hear, Joshua! We're glad that Zayd was able to provide you with such excellent service 🎉 -Jade
Superb service from Zayd including plan…
Superb service from Zayd including plan economisation and technical advice. Really glad we dropped in. A seamless process and an enjoyable experience. Very friendly too!
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for your kind words, Richard! Too good to hear Zayd’s expertise and friendliness made your visit seamless and enjoyable. it’s always great to know when our team makes a real difference! 🥰 -Kashish
MR Mohammad Khan or Bass was very…
MR Mohammad Khan or Bass was very helpful and polite and gave great service
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Thank you for sharing your experience, Benjamin! We’re delighted to hear that Mohammad was helpful and provided great service. Wishing you an amazing day ahead ☺️ -Kashish
Excellent service on both visits by…
Excellent service on both visits by friendly, helpful and knowledgeable staff! Highly recommended if you need any telco service or products in London : )
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store Covent Garden
Thanks, Brett! 🎉 We’re glad our team made things easy and welcoming for you. Your 4 ⭐ feedback means a lot, and we’ll keep working to make your next experience even better. -Kishan
Amazing!
OMG. Assam at Covent Garden was AMAZING. So kind, knowledgeable and efficient. Patient with questions, and had us up and running with our e-SIMs in no time at all. Gave us lots of options with plans and fully explained the top-up process. Pointed out issues to consider when we were making decisions. So impressed! This guy is a legend and deserves a raise.
December 28, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hi Ursula! 🎉 Assam is an absolute star. It’s brilliant that such a welcoming approach made everything go so smoothly. We're thrilled that this expertise made such a lasting impression, leaving you feeling confident and all sorted. Thank you for this incredible shoutout and have a fantastic New Year! 🎆 -Kishan
Reply from Three UK - 3Store Covent Garden
That’s brilliant, Andrea! We’re so happy to know you received the best help from us. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish
Reply from Three UK - 3Store Covent Garden
That’s wonderful, Yoke. We’re so glad Ed’s support made your experience better. Your feedback truly means a lot to us. -Manavata
Reply from Three UK - 3Store Covent Garden
Hey Miss Elizabeth :) We're glad Ed gave you prompt and professional support. Thanks for the 5 stars -Scott
Grace is great!
Had quite a complicated issue with details not matching on my account and no one could fix it online. Went into the Covent Garden Store and Grace fixed everything even though there wasn't any obvious way of doing it. Very very helpful and friendly, thank you Grace!
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
Hey Matt, that’s amazing to hear! We’re so happy Grace went above and beyond to sort everything out for you. Thank you so much for the 5 ⭐ review! -Arvind
Good experience with Yas
The assistant manager Yas was very helpful and welcoming. She listened to our needs patiently and provided a solution that fits us.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Covent Garden
What more can you ask for! Thanks for taking the time to send this positive experience over to us. We really do love hearing it 😊 -Jade
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