We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
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Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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Over the moon with the service from James came in with my phone having lots of problems and he managed to sort them straight away for me
Company replied
I popped Into store as I was due an upgrade. I was assisted by Kacey who was extremely helpful in saving me money and sorting out a new deal for me. She even assisted in setting my phone up as it was... See more
Company replied
Clear advice, i came into store with an issue no storage on my device kelly looked into this for me and cleared apps i wasnt using. Great service
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Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
114 reviews
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Great service from Kacey
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Kim, we’re pleased Kacey could provide you with helpful and friendly support. -Kishan
kelly explained every little detail she…
kelly explained every little detail she made it clear. and set my new device up
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for your wonderful feedback, Raymond! We’re so glad Kelly provided such outstanding support. 🌟 -Veronica
Customer service is excellent
Customer service is excellent, always get the support I need with my phone. Never had any issues.
May 22, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That's brilliant, Demi 💫 We're thrilled to know our team consistently provides stellar support for your device and ensures a completely flawless experience 🏆 -Arvind
Fraudulent experience with no checks. Be very aware.
Someone was able to purchase/add a contract to my account fraudulently in store without any checks made to myself. Very concerning that this was possible by a member of staff in store without any ID or checks. Three Store Cramlington is the store in question.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Chloe, we're very sorry to hear about your situation. We’d like to look into this and understand more. Please reach out to us here: https://bit.ly/3C43TKN so we can review the details further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Staff are always at the front ready to…
Staff are always at the front ready to go, very friendly thank you
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Jennifer, thank you for taking the time to leave such a wonderful 5⭐ review! We're so glad to hear that our team's expertise and kindness made such a positive impression. We can't wait to welcome you back again! -Neha
Reply from Three UK - 3Store Cramlington
Really appreciate your comments, Valerie. We’re delighted the customer service you received made such a positive impression. -Manavata
Over the moon with the service from…
Over the moon with the service from James came in with my phone having lots of problems and he managed to sort them straight away for me
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
John, that’s wonderful feedback. James delivered exceptional care and made sure everything was resolved without any hassle. We’re delighted the team earned your confidence and look forward to welcoming you again. -Manavata
You get seen to straight away no…
You get seen to straight away no appointment needed, Kelly is always at the front waiting
Thank you
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Rosemary! We love hearing this. Kelly brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
The staff were extremely friendly and…
The staff were extremely friendly and helpful. Gave really good advice.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Anne, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It's wonderful to hear that our team made your visit so reassuring and informative. -Maryalex
James was delightful
James was delightful, he sorted us a new phone and transferred everything over for us no problems at all amazing service
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Love hearing this, Evelyn 💫 We're delighted that James provided such great support and helped you with the new device. Enjoy your new device 😊 -Maryalex
Was served by a lovely man called James…
Was served by a lovely man called James who fixed my three app and sorted my contract
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for letting us know, Anne. It’s great to hear that James provided excellent support and got everything up and running for you. -Afaq
Happy and friendly staff great deal on…
Happy and friendly staff great deal on my sim only
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Amazing, Ian! We're really glad to hear you had a great experience with our team and found a deal that works for you. 🥰 -Prabhjeet
The sstaff were extremely helpful and…
The sstaff were extremely helpful and patient and knowledgeable.
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for the 5 ⭐review, Julie. It's fantastic to know our team provided the level of care and clarity you deserved. -Maryalex
Smiley face helped with my data roaming
Smiley face helped with my data roaming
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hello Peter! We're thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
No waiting time pleasant greeting and…
No waiting time pleasant greeting and helpful
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey John, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
Very polite pleasnt staff members kacey…
Very polite pleasnt staff members kacey was very helpful best deal happy customer
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for your kind review, Jane. We’re glad you found our team pleasant and that Kacey supported you in getting the best offer. We’re happy you left satisfied 😊. -Veronica
Clear advice
Clear advice, i came into store with an issue no storage on my device kelly looked into this for me and cleared apps i wasnt using. Great service
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Bravo, Margaret! 🎊 We’re thrilled that Kelly made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ review. -Kashish
Explained everything to me great sim…
Explained everything to me great sim deal unlimited for £10 per month thanks team Cramlington
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Helping you unlock the perfect plan is what drives us, Rob. We're thrilled to see our Cramlington team connected you with incredible value and truly unlimited possibilities! -Ashifa
Came into store ran out of data…
Came into store ran out of data upgraded plan value go roam
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for sharing your experience, Alma. It’s great to hear the store team helped you sort out your data situation and guided you to a plan that works better for you. -Manavata
Reply from Three UK - 3Store Cramlington
Hi Kathleen, thank you for your 5 ⭐ review! It’s fantastic to hear that you received excellent support from Joe. -Afaq
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