I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
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Reply from Three UK - 3Store Cramlington
Hi Joseph, glad to hear you had a positive experience with us and felt completely looked after. -Kishan
Reply from Three UK - 3Store Cramlington
Wonderful to know 🌼 Jim. Kelly delivered prompt and attentive support that made everything feel effortless ✨ -Arvind
Excellent service as usual.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi, Jen. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
Very pleasant service
Very pleasant service, competent and nothing was a problem. Joe is an asset to the business
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That’s brilliant 🌟 Jean. Joe delivered such assured and considerate support with a calm and flexible approach that made everything feel effortless ✨ -Arvind
Reply from Three UK - 3Store Cramlington
Hi there. Thank you for sharing your feedback. We are glad to hear that Kacey and Kelly looked after you so well and provided you with such wonderful support during your interaction. -Shivam
James was fantastic i came in with…
James was fantastic i came in with issues on my phone he sorted them out instantly and then helped me get my broadband sorted saving me a lot of money
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
lorence. Thank you for sharing your experience. We are glad to hear that James looked after you so well, resolving your device issues straight away and helping you set up your broadband while lowering your monthly costs. -Shivam
James was helpful pleasant and super…
James was helpful pleasant and super engaged in the transaction. He was really helpful and had a lovely manner.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Lynne. Thank you for sharing your experience. We are glad to hear that James was attentive, polite, and fully focused on making sure everything went smoothly for you. -Shivam
Service very good Kelly was very kind…
Service very good Kelly was very kind and patient with me very happy customer
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Alison, we’re so glad to hear that Kelly was supportive and made everything easy for you. Thank you for the fantastic 5⭐ review! -Neha
Unbelievable service from Kelly.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi John, a remarkably positive impression was made by Kelly through dedicated support, and your appreciation means a lot to us. -Kishan
Reply from Three UK - 3Store Cramlington
Oh wow, Lesley! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ -Veronica
Honesty and not pushy instore good…
Honesty and not pushy instore good manners and kind
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That’s brilliant, Heather 🌟 Wonderful to know our team shared such authentic courtesy and a gentle approach to keep everything smooth. Hope the moments ahead stay bright ✨ -Arvind
Extremely satisfied with my experience…
Extremely satisfied with my experience in store today I was unsure why I had 3 payments coming out Lauren fully looked into this for me and raised this to the correct team to have it resolved she also updated my phone for me and set it all up, leaving the store very happy Lauren was extremely helpful 😊
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That’s lovely to hear, Margy. Thanks for sharing your experience, and we’re so glad Lauren was able to clear up the payment issue and get your phone all set up. It’s great to know you left the store feeling happy and well looked after. -Kashish
Lauren was pleasant and very efficient
Lauren was pleasant and very efficient, she knew her stuff and I wish everyone had her customer service ..... excellent 😊
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That's impressive, Ruth. We're super happy to hear that Lauren gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Cramlington
Absolutely love hearing this 🎉 Sue. Great to know the support felt warm, dedicated, and went beyond expectations ✨ -Arvind
Ive been coming to the three store in…
Ive been coming to the three store in cramlington for years always happy staff
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for your lovely feedback, Martin! We’re so glad that our team made your experience a great one at our Cramlington store. ✨ -Veronica
Everything is great Cramlington store…
Everything is great Cramlington store are very polite
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Isabella. It is brilliant to hear that you had such a positive experience and found the team at our Cramlington branch so welcoming.— VodafoneThree Social Media Team
Helpful service transferred my number…
Helpful service transferred my number to three no problem
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for taking the time to leave a review, Clare! We’re happy to know your number transfer went perfectly. 😊 -Veronica
We had some fairly complicated issues…
We had some fairly complicated issues with our contracts spread over multiple accounts. Joe very patiently and helpfully sorted everything out.
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Mark, thank you so much for the fantastic feedback you shared. We’re glad that Joe was able to provide such remarkable and outstanding support ✨ -Neha
Reply from Three UK - 3Store Cramlington
Hi Gwen! We’re delighted Kacey provided outstanding support. Thanks so much for your fantastic 5⭐ review! -Neha
Helpful staff in cramlington always…
Helpful staff in cramlington always happy to help
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Cilla, thank you for sharing this! We’re so glad our staff could guide you through everything with patience and care. Hope you have an amazing day 😊 -Ayesha
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