I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m with sky for my mobile and Kelly…
I’m with sky for my mobile and Kelly from the three store helped me with my lock screen. Even though I’m not with three she helped me with my question
Thanks
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Audrey, thanks for sharing this.
It’s great to hear Kelly took the time to help, even though you’re not with Three.
That willingness to support really matters, and we’re glad she could help with your query. -Shivam
Very friendly great service very…
Very friendly great service very knowledgeable Kacey and Kelly thanks for your help
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Sandra! It’s wonderful to know that Kacey and Kelly made such a positive impression. We really appreciate you sharing your experience! 😇 -Prabhjeet
Kelly from the three store very helpful…
Kelly from the three store very helpful helped me check my allowances and loked through my three account. Put me at ease
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Wow, Mary! Your review is next level awesome! 🎉 Huge shout out to Kelly for making it unforgettable. We can’t wait to welcome you back soon! ☺️ -Kashish
Very very helpful and Kelly solved a…
Very very helpful and Kelly solved a big problem
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for taking the time to share this, Maureen! 😊 We're glad Kelly was able to sort things out quickly and make the whole experience easy for you. -Samad
Great experience in store I have been…
Great experience in store I have been with three for some years now, Kelly is always happy to help with my accounts thank you
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for sharing your experience, Malcolm! We’re delighted to hear Kelly continues to provide such great support and make everything run smoothly for you. Your loyalty truly means a lot to us 😊 -Samad
Happy with the service in store Kelly…
Happy with the service in store Kelly helped with my new sims nothing was a bother. Its great knowing I can call in with any questions thanks
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Ian, we appreciate your feedback. Kelly’s attentive help ensured everything went smoothly, and we’re pleased you feel confident reaching out with future questions. -Suhaas
Great service great deal
Great service great deal, helped set My phone and sim up. Happy customer thank you.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Margaret, thank you for taking the time to share your experience. It's wonderful to hear that you secured a deal that met your expectations. -Samad
Reply from Three UK - 3Store Cramlington
Thank you, Paul, for your 5 star review. We’re delighted that you had a wonderful experience 😊 -Maryalex
I went into the store as my contract…
I went into the store as my contract had finished, Lauren attended to me straight away she found me a really good deal and even transferred all my data for me, leaving the store very happy.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Superb, Louise! It’s wonderful to hear how quickly Lauren was able to help, not only finding you a great deal but also taking the extra step to transfer your data so everything was seamless. 🥰 -Prabhjeet
Very helpful asking about about go roam…
Very helpful asking about about go roam great service by James thanks
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Doreen, we love this feedback! 😊 It’s wonderful to hear James helped make everything easy for you. Really appreciate you sharing your experience! -Samad
Reply from Three UK - 3Store Cramlington
Wow, we absolutely love hearing this, Florence! Thank you for the fantastic 5 ⭐ review. Wishing you a wonderful day 😊. -Suhaas
Kacey was excellent
I popped Into store as I was due an upgrade. I was assisted by Kacey who was extremely helpful in saving me money and sorting out a new deal for me. She even assisted in setting my phone up as it was very important I didn't lose a thing on my phone. Very happy customer.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
🚀 Boom, Judith! That’s the energy we love. We’re so glad everything clicked perfectly with Kacey, and we can’t wait to welcome you back soon! 🎉🙌 -Kashish
Reply from Three UK - 3Store Cramlington
You’ve made us smile, Aaron! 😊 Thank you for the amazing 5⭐ review. Wishing you a fantastic day! -Afaq
I went to the store today as my wife…
I went to the store today as my wife recently got more data for a £1 more Lauren found me a really good deal and put my pay as you go sim in for my holiday very happy with the service.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That’s fantastic to hear, Ed. Lauren clearly went the extra mile to make things smooth and convenient for you, from finding a great offer to setting up your SIM for the trip. We’re delighted you left satisfied. Thank you for letting us share in your positive experience. -Ashifa
Reply from Three UK - 3Store Cramlington
Love to hear it, Robert! We’re glad you found a more cost‑effective offer. Thanks for the feedback! 😊 -Veronica
Communication and knowledge has been…
Communication and knowledge has been great
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi John 🎯 We’re thrilled that our team's expertise and clarity made such a positive impression 🌈 -Arvind
I am very happy with my experience in…
I am very happy with my experience in store with Lauren today I was being charged over £40 every month for my SIM card as I go to Benidorm a lot Lauren helped by giving me a really good deal with the roaming included, very happy.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Boom 💥 Ian, it’s stellar that Lauren was such a massive help. We’re stoked those monthly costs are now lower and that your roaming for Benidorm is fully covered. We're pleased you've bagged the best deal that caters perfectly to your specific needs. Wishing you plenty of smiles and smooth travels ahead ✈️ -Arvind
I had a very complex and in-depth issue…
I had a very complex and in-depth issue which was sorted by Joe over and above what I would expect is normal service
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That’s wonderful, Sandy! 😊 We’re delighted Joe made everything seamless for you. -Veronica
The guidance and help was excellent.I…
The guidance and help was excellent.I felt reassured in finding the best deal for me. A marvelous experience!
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
We really appreciate your feedback, Howard! Great to hear you had such a reassuring and positive experience with us. 😊 -Veronica
Joe has been very patient good…
Joe has been very patient good experience
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey there, thank you for sharing your feedback. We’re really glad to hear that Joe supported you with such care. -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.