I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
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Excellent service as always
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Norma, it's wonderful to hear you're consistently happy with our service. Thank you for sharing your experience. -Maryalex
Reply from Three UK - 3Store Cramlington
Great to hear, David! We're pleased our team could support you. 😊 -Veronica
Been with you a long time
Been with you a long time, you have the friendliest staff
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Patricia, we're so happy to hear that our team made your day! 🎉 Thank you for the wonderful 5⭐ review. -Neha
Went into the store today with viruses…
Went into the store today with viruses on my phone. James helped and reassured me about the viruses and got my phone work properly again and helped calm me down from the stress it had caused couldn't thank him enough.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Nothing makes us happier than fixing what matters and restoring smiles along the way. We’re glad James helped get your phone sorted and your stress eased. Geoff, we truly appreciate you taking the time to share such lovely feedback. -Ashifa
Reply from Three UK - 3Store Cramlington
Thanks so much for sharing your feedback, Irene. We’re really glad our team could give you the support you needed. It’s great to know you felt well looked after. -Shivam
Reply from Three UK - 3Store Cramlington
Wow, we absolutely love hearing this, Rob and Karen! Thank you for the feedback. Enjoy the rest of your day. -Afaq
All info given and advise to new package
All info given and advise to new package
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Superb, Lucia! We’re delighted to hear you received clear guidance and helpful advice with your new plan. It’s great to know the team made the process simple. 😇 -Prabhjeet
Joe was tottaly brilliant setting up my…
Joe was tottaly brilliant setting up my new broadband deai with 3 will change my for at end term to 3 thanks. Jason rossin
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
It’s wonderful to see how Joe’s dedication and skill turned Broadband onboarding into a moment of excellence for you, Janson. We can’t wait to welcome you back. Happy surfing! -Ashifa
Staff so friendly
Staff so friendly. Sorted me out. Special mention to Kelly 10/10
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Oh wow, Steve! That’s what we call fantastic service and support. We’re so happy to hear that Kelly and our team worked their magic, and your 10/10 truly means a lot ☺️. -Neha
James was brilliant help sorting out an…
James was brilliant help sorting out an upgrade as he's helped me out thanks again 👍
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks a ton, Alan! 🎉 We’re so glad everything went perfectly with James, and we can’t wait to welcome you back again! 🥰 -Kashish
Kelly was excellent solved all our…
Kelly was excellent solved all our problems thanks very much
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey John, we’re so happy to know you received the best help from Kelly! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
Kacey is great
Kacey made my expierence first. Gpt my phone working for me
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Susan, thank you for the lovely review! We’re so glad Kacey made your visit such a good one and got your phone up and running again. 😊 -Ayesha
Very good explaining the deals for me
Very good explaining the deals for me
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Joe from the Cramlington store was…
Joe from the Cramlington store was excellent everything was explained in detail he even gave me a bundle deal his manager Kelly was also fantastic couldn't fault them at all excellent customer service from both would thoroughly recommend going into this store.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Clare, thank you for taking the time to share your experience. It’s great to know that Joe and Kelly at our Cramlington store made a real difference during this process. They’ll be delighted to hear that their efforts were appreciated. 🎉 -Neha
James was Really helpfull to transfer…
James was Really helpfull to transfer my stuff over for smart switch when i didnt know what i was doing
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
We initially contacted Three store in…
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband within half an hour with excellent advice to help us on our way. Once home, the system was absolutely simple to install and is working brilliantly. Joe is a credit to the company.
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey.
Thank you. We really appreciate your review. -Pete
Joe he explained everything to us…
Joe he explained everything to us couldn't ask for better
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Oh wow, Issy, that's amazing 🌟 We're delighted that Joe provided such great support and got everything sorted just the way you needed. Wishing you the very best 🥰 -Arvind
Extremely pleasant and helpful advisor
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hello Sheila,
Thanks a ton for your review! It’s wonderful to know our team gave their best, and we hope you have a fantastic day 🤗. -Kashish
Excellent service
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for sharing this, Elizabeth! It’s wonderful to know you had such a great experience with us. 😊 -Veronica
I use the phone abroad which is very…
I use the phone abroad which is very handy
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
John! Glad it’s handy for you when you’re travelling. That’s exactly what we want to hear. Thanks for sharing this with us! 🌟 -Ayesha
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