I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Cramlington
Jean, you’ve made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very friendly service helpful would…
Very friendly service helpful would recommend to anyone.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Ian, we’re delighted to provide such a welcoming experience and truly appreciate you sharing your recommendation with others. -Kishan
Reply from Three UK - 3Store Cramlington
Hello Mrs Hill! It is wonderful to hear that you secured a more competitive price for your latest renewal and walked away with a more cost-effective deal. -Kishan
Come in to store and James immediately…
Come in to store and James immediately approached to help me. Very helpful with all information.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Leanne, we want every customer to feel just as happy with our service. 🌺 It’s great to hear James was able to guide you. Thanks for taking the time to share the joy! ⭐ -Ayesha
Reply from Three UK - 3Store Cramlington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Always come in and see Kelly great…
Always come in and see Kelly great service
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
That's fabulous, Roslyn, we're glad Kelly gave you the support you needed. Thanks for a great review! -Neha
Got everything sorted in store thanks…
Got everything sorted in store thanks to Kelly
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Chip, this is great to hear! Kelly had a lovely time helping you out, and we’re so glad everything went smoothly. 😃 -Ayesha
Reply from Three UK - 3Store Cramlington
Hi Maurice, we truly appreciate the 5 ⭐ rating and are delighted that our team members provided a friendly and supportive experience! -Kishan
James
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid, was so calm and got to the bottom of the problem straight away! Helped me with upgrading my phone while I was there & did his best to get me exactly what I wanted within a good deal too! Left feeling so much better than I did when I went into the store - 10/10 ⭐️
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for sharing your experience, Sian! Fantastic to know James handled everything with ease and helped you upgrade with a better offer at the same time. 🙌✨ -Veronica
Reply from Three UK - 3Store Cramlington
Thanks for sharing, Brian! Great to know Joe took good care of you. 🙌✨ -Veronica
Very helpful Kelly transferred all my…
Very helpful Kelly transferred all my data which is a real help for a 81 year old
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Kelly was a great help in knowing all…
Kelly was a great help in knowing all about the systems and the way they worked
She helped me save money and offered brilliant advice regarding going forward with my next phone.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Niall, thank you for taking the time to share this. It’s fantastic to hear how clearly Kelly guided you through everything and helped you make choices that benefit you moving forward with your next device. Wishing you a wonderful day! -Afaq
Reply from Three UK - 3Store Cramlington
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Kacey is pleasant and always looks…
Kacey is pleasant and always looks after me
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Amazing, Mainjet! We're glad to hear that Kacey provided a positive experience and was able to assist you. Your feedback means a lot to us. -Manavata
Reply from Three UK - 3Store Cramlington
What a sweet 5⭐ rating, Kerry. We’re heartened to know this has been your experience with us! Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Joe explained everything greatly and…
Joe explained everything greatly and was very helpful from helping me to get a great deal to explaining the aims.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks so much, Nathan 🙌 We’re really glad Joe was able to explain everything clearly and help you secure a great deal. It’s wonderful to know his support made the process easy for you. -Shivam
Friendly knowledgeable made me feel…
Friendly knowledgeable made me feel welcome and great service
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Lynn, thank you for your wonderful feedback 💙 We're delighted our team provided a warm and positive experience for you. Wishing you an amazing day 🌟 -Arvind
Today was a great experience thanks…
Today was a great experience thanks very much
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Maxine, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Great customer service thanks…
Great customer service thanks cramlington
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
We’re so happy to hear you had a great experience with our Cramlington team, thank you for sharing this with us! 😊 -Kashish
So helpful saved a fortune thanks Joe
So helpful saved a fortune thanks Joe
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Great service and big savings, now that’s what we call a perfect combo! We’re so glad Joe could make a difference for you, Brian . Thank you for letting us be part of your experience. -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.