I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
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Great service the girls transferred all…
Great service the girls transferred all my data for me
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Margaret! Thanks for sharing your experience. We’re glad the team handled your data transfer with ease and made everything smooth for you. Have a wonderful day! -Afaq
Very helpful staff
Very helpful staff. Will always do their best to help.
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Lavinia, that’s fabulous! 🎉 We’re thrilled our team made your experience go so seamlessly. Thank you for sharing this amazing 5⭐ review! 😊 -Veronica
Reply from Three UK - 3Store Cramlington
Oh wow, William! That’s what we call fantastic service and support. We truly appreciate you sharing this! ☺️ -Kashish
Reply from Three UK - 3Store Cramlington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Always helpful and cheerful thanks
Always helpful and cheerful thanks
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Michael, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Quick and efficient service
January 30, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks a ton for this review, Mandy! We absolutely love hearing this. Hope you have a wonderful day! 😊 -Kashish
Excellent service
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you for the 5 ⭐ love, Elsie 🎉 We’re thrilled to know you had a wonderful experience. -Arvind
Service was excellent from Kacey and…
Service was excellent from Kacey and Kelly
Much appriciated
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Thank you, Joe, for such an uplifting review. We’re glad Kacey and Kelly ensured a smooth and supportive experience. Here’s to great things ahead 😃 -Arvind
Personal service by Kelly was the icing…
Personal service by Kelly was the icing on the cake
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great service friendly and helpful
Great service friendly and helpful
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Ann, that’s awesome! That’s exactly what we love to hear. Thank you for this amazing 5⭐ review! -Veronica
Good service lovely girl thanks…
Good service lovely girl thanks cramlington
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi Joan, thank you for your outstanding 5 ⭐ review! We’re absolutely delighted to know our team delivered a seamless experience. Your kind words truly brighten our day 😊 -Ashifa
Very knowledgeable good service staff…
Very knowledgeable good service staff excellent good communication skills
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Cramlington
Hello Shirley, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Reply from Three UK - 3Store Cramlington
Hey Michael, that’s superb! We’re glad everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Reply from Three UK - 3Store Cramlington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Kelly was a lovely salesperson!
Kelly was a lovely salesperson, very knowledge, informative and friendly, thank you!
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Conor, we're so happy to see this was your experience with Kelly, thanks for letting us know, we'll get this passed on! -John
Kelly solved my problem thanks so much
Kelly solved my problem thanks so much
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
We're thrilled that Kelly worked it out for you :) Thanks for your review, John -Scott
Reply from Three UK - 3Store Cramlington
Hey James, Thank you for the fantastic 5 ⭐ review! We’re really glad to hear your experience went seamlessly and that everything was handled just the way you needed. If you ever need anything in the future, our support channels are always open. -Shivam
All sorted in store & fot my refund
All sorted in store & fot my refund
Thanks for your help today Kelly
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Wow, Paul! It feels amazing to know Kelly was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Ashifa
kacey was good
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Hey Samantha! This made us smile. We're glad Kacey was able to make your experience wonderful. -Ashifa
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