I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... See more
Company replied
Location
Switch locationUnit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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See what reviewers are saying
We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... See more
Company replied
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
Company replied
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... See more
Company replied
Company details
About Three UK - 3Store Cramlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, United Kingdom
- 01670716451
4.9
Excellent
154 reviews
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Excellent service sim swap fixed my…
Excellent service sim swap fixed my services. Store cramlington
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Thanks for this fantastic 5⭐ review, John. We really do love to hear this! Hope you have a great day 😊 -Jade
10/10
Was on personal, Kelly and kacey saved me over £100 pound per month as well as getting a new phone. Transferred my data too
Thank you girls, I really appreciate it
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Helpful
Went into store and sim wasnt working. Kacey sorted my sim out and saved me money too
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
That's amazing, Violet. We're glad Kacey has been able to save you from the inconvenience :) -Scott
Kelly the deputy manager at Cramlington…
Kelly the deputy manager at Cramlington was very patient as my husband is deaf.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi, MARYROSE, we're pleased both you and your husband found Kelly accommodating and the service accessible for your needs. That really means a lot to us. Thank you for taking the time to write this review :) -Scott
Reply from Three UK - 3Store Cramlington
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Cramlington
Thanks for this amazing 5⭐ review, Judith. We really do appreciate you taking the time to send this over! Great work Kelly and Kacey 🎉 -Jade
Reply from Three UK - 3Store Cramlington
Hi Ann, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Very helpful
Very helpful, professional
Glad I'm with Three. Kacey was my server
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Cramlington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Horrible network
Horrible network. Please dont bother subscribing with them. Network is always poo abd customer service is terrible as well.
September 13, 2024
Unprompted review
Reply from Three UK - 3Store Cramlington
We're disappointed to hear that you've had a bad experience with our network and customer service. We understand how frustrating it is when a service doesn't meet your expectations. We appreciate you taking the time to provide this feedback, and we will use it to help us improve our services. -Pete
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