I am extremely satisfied with the service i received from a young lady called Ivona. She was fantastic, really took the time to help me choose the right device for my needs and suppported me from star... See more
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When upgrading my phone, I had no idea where to start and a staff member called Laura helped me every step of the way. She suggested different phones and plans based on what I wanted, amazing service!... See more
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Excellant customer service. In particular all the help received in setting up my new phome. Thank you to George
Company replied
We recently purchased a new phone and received outstanding service from Ivona. She was extremely helpful, knowledgeable and patient, she made the whole experience easy and enjoyable. She took the tim... See more
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Company details
About Three UK - 3Store Crewe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 Market Centre, CW1 2NG, Crewe, Midlands, United Kingdom
- 01270216943
4.8
Excellent
63 reviews
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James & Laura were a great help sorting…
James & Laura were a great help sorting out my roaming for My upcoming holidays this year! Thank you & Bring on the sun!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Latara, for such a vibrant review! We love hearing that James and Laura made your holiday prep stress‑free by getting your roaming sorted. Here’s to smooth connections abroad and plenty of sunshine, enjoy every adventure ahead! -Prabhjeet
Laura and James fantastic as usual
Laura and James fantastic as usual. Always come to store and theyre always so brilliant and we have a good laugh.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hello, Kenneth! We’re so pleased to hear Laura and James make your visits enjoyable and full of laughs. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Ivona provided excellent service and…
Ivona provided excellent service and was extremely helpful and professional
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Anita, thanks for the lovely review. Great to hear Ivona offered such professional and supportive service. -Kishan
Had a problem with my new phone
Had a problem with my new phone
George &ivona we're so helpful no problem pair sorted it out for me!!! Thanks guys crewe store very helpful 😆
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Gwyneth, thanks for sharing this lovely feedback. So good to hear George and Ivona were right there to sort out the issue with your new phone and make everything feel easy again. The Crewe team will be thrilled to know they made such a difference 😆 -Kishan
My experience with a young lady called…
My experience with a young lady called Ivona was very helpful and cheerful. She was excellent in explaining what I needed help with and had a lovely smile to accompany it. Great company with great customer service. Thanks guys!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
That’s what top‑notch service looks like! Huge thanks to Ivona for bringing such warmth and clarity to your visit, Anita . We’re overjoyed it left such a lasting impression. -Ashifa
Great experience in the crewe store…
Great experience in the crewe store today.
Ivona was very happy and helpful
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you for your review, Timothy. It’s great to hear you had such a positive visit to the Crewe store and that Ivona made the experience enjoyable. We’re pleased you felt well supported during your time there. -Shivam
Had a great experience at three…
Had a great experience at three yesterday. I was having some troubles with my data transfer and Ivona stepped in a sorted it out straight away. Super knowledgeable and friendly and didn’t try to upsell me on things I didn’t need.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Maddie, it’s great to know that Ivona’s professionalism and helpful approach made your experience easy. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Amazing experience from start to…
Amazing experience from start to finish. Ivona was so friendly, knowledgeable and went above and beyond to help. Its rare to come across such exceptional customer service these days. Outstanding service overall.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Nedka, we’re delighted you had such a seamless journey with us. Ivona’s welcoming nature and expertise were clearly spot on, and hearing that you received such top-notch care is exactly what we aim for. Your feedback truly makes our day! -Kishan
George and jam always very helpfull and…
George and jam always very helpfull and happy
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
That’s what great service looks like! Huge shout‑out to George and Jam for making your visit special, and we’re even happier knowing it meant so much to you, Sandra. -Ashifa
George was amazing.
George was amazing.. he was so patient and extremely helpful.. he made sure we got the best deal. He gave so many options and alternatives and spent quite a bit.of time researching for us.. and found a free notebook for us too. Restored my faith in 3
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Kathryn, thank you for sharing such an uplifting message. Hearing how George supported you with such dedication and care truly stands out. His thoughtful approach, attention to detail, and commitment to finding the right solution clearly made your visit exceptional. -Manavata
Always appreciate help in store.
Always appreciate help in store.
George and Jam is very knowledgeable and sorted our issues in minutes .
Thank you
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hey Lan, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that George and Jam gave you such a fantastic experience at our store. -Veronica
Jam and Ivona were super helpful and…
Jam and Ivona were super helpful and advised me in everything I should do
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Jake. Hearing how brilliantly Jam and Ivona supported you truly makes our day. Their commitment to clarity, care, and making every step effortless shines through in moments like this. -Manavata
Lovely customer service again for jam…
Lovely customer service again for jam &George!always helpful with anything 😀 then guys deserve a medal 🏅 thanks again jam /George 😀 very happy customer 😀
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Amazing, Gwyneth! 🌟 We’re thrilled to hear how much Jam and George have made a difference for you. It’s wonderful to know their dedication and care continue to shine through. ☺️ -Prabhjeet
Reply from Three UK - 3Store Crewe
Hey Jamie, that’s awesome! 🎉 That’s exactly what we love to hear. Thank you for sharing your feedback. -Neha
Reply from Three UK - 3Store Crewe
Hey Patricia! 🎉 That’s awesome to hear! A huge shoutout to Laura and our team for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Very helpful team
Amazing experience from George fixing an issue on my phone and saving me money on my contract
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hello Beryl, we’re delighted to hear George was able to fix the issue on your phone and even save you money on your contract that’s exactly the kind of service we aim for. We hope you have a wonderful day! 🥰 -Neha
The staff are very hospitable showing…
The staff are very hospitable showing me how to do things on my phone, even when I visit regularly! James and George are always a great help to me and my partner
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Your appreciation fills us with joy, Peter. We believe every visit should feel welcoming and empowering, no matter how often you stop by. James and George’s knack transforms routine assistance into something special for you and your partner. Moments like these brighten our day. -Ashifa
Really pleased with everything today…
Really pleased with everything today Ivona was first class and we had a super conversation whilst she sorted my new phone out
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
We’re delighted to hear this! 🌟 Ivona’s expertise and kindness truly shone through, and we’re thrilled she could get everything sorted so smoothly for you. -Neha
Ivona was amazingly helpful
Ivona was amazingly helpful, so patient and understanding of our needs.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hello, Martin. We’re so pleased to hear how Ivona’s support made your experience feel effortless. Stories like yours highlight the care and dedication our team strives for every day, ☺️ -Prabhjeet
Great customer service
I came in a couple of weeks ago for advice and was served by George, he was very polite and knowledgeable about my phone issue and gave me easy to follow advice for solving it. Thank you.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Gizmo, it’s great to hear George offered such clear support and helped you get things sorted with your device. Have a wonderful day! -Afaq
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