When upgrading my phone, I had no idea where to start and a staff member called Laura helped me every step of the way. She suggested different phones and plans based on what I wanted, amazing service!... See more
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Staff were very friendly and the young lady named Laura was very welcoming and made the change over very easy , highly recommended
Company replied
We recently purchased a new phone and received outstanding service from Ivona. She was extremely helpful, knowledgeable and patient, she made the whole experience easy and enjoyable. She took the tim... See more
Company replied
Staff member George assisted me in store and was extremely helpful and pleasant to deal with Everything went smoothly and all my questions answered clearly. Both young men in store professional wi... See more
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Company details
About Three UK - 3Store Crewe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 Market Centre, CW1 2NG, Crewe, Midlands, United Kingdom
- 01270216943
4.8
Excellent
60 reviews
Asks customers to review
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When upgrading my phone
When upgrading my phone, I had no idea where to start and a staff member called Laura helped me every step of the way. She suggested different phones and plans based on what I wanted, amazing service!
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Ellie, thank you for taking the time to leave a review. We’re pleased to know that Laura delivered exceptional support with your upgrade by guiding you through suitable device and plan options based on your needs.
– Three Social Media Team
Bought a new phone with Three
Bought a new phone with Three. A lady called Laura helped me so much with the process and made it very easy for me to change phones.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thanks, Jacob. We’re glad Laura guided you through everything and made switching phones straightforward. Really appreciate your review 💙
— Three Social Media Team
Staff were very friendly and the young…
Staff were very friendly and the young lady named Laura was very welcoming and made the change over very easy , highly recommended
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hey Gary, we’re delighted to hear that Laura made your changeover smooth and effortless. Thank you for sharing your experience! 😊
-Three Social Media Team.
What amazing lady ivona she helps so…
What amazing lady ivona she helps so much I would recommend to come in store and get items and Laura amazing lady to
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
We truly appreciate your review, Katy. It’s great to know Ivona and Laura delivered warm and exceptional support. Thanks for the positive shout out.
– Three Social Media Team
Saad was exceptionally helpful as I am…
Saad was exceptionally helpful as I am not technically minded so he did everything for me. He was very kind and friendly.
June 29, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Steven. We’re really pleased Saad made everything easy and provided such friendly guidance throughout your experience. We appreciate your kind words – Three Social Media Team
Really impressed with the store during…
Really impressed with the store during my recent visit. Very Helpful - Thank you
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Lovely feedback, Charlotte. Great to know the store team were so helpful on your visit. Thanks for sharing. -Ayesha
Laura was friendly
Laura was friendly, knowledgable and went above and beyond helping me with my new phone. Can’t thank her enough!
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Great to hear, Bethan. Laura giving you such supportive and above‑and‑beyond help truly means a lot. Thanks for sharing your experience. -Ayesha
Great store with pleasant staff
Great store with pleasant staff, who were very helpful.
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
That’s impressive 🎯 Nicola, we're glad our team provided such pleasant care and top-tier support during your visit 🌟 -Arvind
I needed an app to identify plants and…
I needed an app to identify plants and how to care for them an Jam knew exactly what would work, Google lense is great! Excellent service
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Linda, it’s great to hear that Jam pointed you toward the right tool and made things easy for you. We’re glad Google Lens is working well for what you needed 🥰 -Ayesha
George and Jam were very helpful this…
George and Jam were very helpful this morning, friendly and approchable but didn't pressure at all. I would recommend the Crewe branch and especially these 2. Fantastic service Thank you
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Aw 🎉 We love hearing this, Kim. We’re thrilled that George and Jam were able to give you great support and make your visit seamless 😊 Your recommendation means a lot to us 💜 -Neha
Fantastic experience in store today
Fantastic experience in store today! Ivona was exceptional, her knowledge and friendly manner were top service. Very pleased
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi there, glad to hear Ivona provided exceptional service and made your visit a positive experience. -Kishan
Laura and Jam were very helpful in…
Laura and Jam were very helpful in setting me up to use my allowance abroad, would reccomend
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hey, Jeanette! We're so glad to hear that Laura and Jam made it easy for you to set up your allowance for roaming. Have an amazing time on your travels! 🥰 -Prabhjeet
We recently purchased a new phone and…
We recently purchased a new phone and received outstanding service from Ivona. She was extremely helpful, knowledgeable and patient, she made the whole experience easy and enjoyable. She took the time to explain everything clearly and helped us choose the right phone for our needs
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thanks so much for your lovely feedback, Gerald! We’re really glad Ivona could make the whole process smooth and pleasant for you. 😊 -Veronica
Ivona was great and so helpful
Ivona was great and so helpful. She helped me recover all my data seamlessly
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Ian, we’re delighted to know Ivona made the process so easy for you. Her guidance and care really shine through in your message, and we appreciate you taking the time to let us know. -Manavata
Jam is fantastic
Jam was really helpful, gave great advice before the rest of the team helped with my transfer. Would definitely purchase from here again
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thanks a ton, Liam! 🎉 We’re so glad everything went perfectly with Jam, and we can’t wait to welcome you back again! 🥰 -Kashish
WOWZA
I would just like to say, WOW! The incredible service I received from the team in crewe goes beyond words. From Laura and Ivona, to James and George. They have all helped me out over the last week, going above and beyond from sales to aftercare. Next time I need a phone, I will be back!
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you so much for the amazing review, Liam! 🌟 We’re thrilled that our team took such great care of you. We’ll be ready to help again whenever you need your next device. 💙 -Veronica
Staff member George assisted me in…
Staff member George assisted me in store and was extremely helpful and pleasant to deal with Everything went smoothly and all my questions answered clearly.
Both young men in store professional with good customer service skills
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot to us. -Neha
James & Laura were a great help sorting…
James & Laura were a great help sorting out my roaming for My upcoming holidays this year! Thank you & Bring on the sun!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Latara, for such a vibrant review! We love hearing that James and Laura made your holiday prep stress‑free by getting your roaming sorted. Here’s to smooth connections abroad and plenty of sunshine, enjoy every adventure ahead! -Prabhjeet
Laura and James fantastic as usual
Laura and James fantastic as usual. Always come to store and theyre always so brilliant and we have a good laugh.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hello, Kenneth! We’re so pleased to hear Laura and James make your visits enjoyable and full of laughs. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Ivona provided excellent service and…
Ivona provided excellent service and was extremely helpful and professional
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Anita, thanks for the lovely review. Great to hear Ivona offered such professional and supportive service. -Kishan
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