We recently purchased a new phone and received outstanding service from Ivona. She was extremely helpful, knowledgeable and patient, she made the whole experience easy and enjoyable. She took the tim... See more
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Staff member George assisted me in store and was extremely helpful and pleasant to deal with Everything went smoothly and all my questions answered clearly. Both young men in store professional wi... See more
Company replied
Fantastic experience in store today! Ivona was exceptional, her knowledge and friendly manner were top service. Very pleased
Company replied
Jam was really helpful, gave great advice before the rest of the team helped with my transfer. Would definitely purchase from here again
Company replied
Company details
About Three UK - 3Store Crewe
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 Market Centre, CW1 2NG, Crewe, Midlands, United Kingdom
- 01270216943
4.8
Excellent
51 reviews
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Fantastic experience in store today
Fantastic experience in store today! Ivona was exceptional, her knowledge and friendly manner were top service. Very pleased
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi there, glad to hear Ivona provided exceptional service and made your visit a positive experience. -Kishan
Laura and Jam were very helpful in…
Laura and Jam were very helpful in setting me up to use my allowance abroad, would reccomend
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hey, Jeanette! We're so glad to hear that Laura and Jam made it easy for you to set up your allowance for roaming. Have an amazing time on your travels! 🥰 -Prabhjeet
We recently purchased a new phone and…
We recently purchased a new phone and received outstanding service from Ivona. She was extremely helpful, knowledgeable and patient, she made the whole experience easy and enjoyable. She took the time to explain everything clearly and helped us choose the right phone for our needs
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thanks so much for your lovely feedback, Gerald! We’re really glad Ivona could make the whole process smooth and pleasant for you. 😊 -Veronica
Ivona was great and so helpful
Ivona was great and so helpful. She helped me recover all my data seamlessly
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Ian, we’re delighted to know Ivona made the process so easy for you. Her guidance and care really shine through in your message, and we appreciate you taking the time to let us know. -Manavata
Jam is fantastic
Jam was really helpful, gave great advice before the rest of the team helped with my transfer. Would definitely purchase from here again
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thanks a ton, Liam! 🎉 We’re so glad everything went perfectly with Jam, and we can’t wait to welcome you back again! 🥰 -Kashish
Always so helpful with everything
Always so helpful with everything. These guys are amazing.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
This is really lovely to hear, Ted. Thanks for your review! -Suhaas
WOWZA
I would just like to say, WOW! The incredible service I received from the team in crewe goes beyond words. From Laura and Ivona, to James and George. They have all helped me out over the last week, going above and beyond from sales to aftercare. Next time I need a phone, I will be back!
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you so much for the amazing review, Liam! 🌟 We’re thrilled that our team took such great care of you. We’ll be ready to help again whenever you need your next device. 💙 -Veronica
Staff member George assisted me in…
Staff member George assisted me in store and was extremely helpful and pleasant to deal with Everything went smoothly and all my questions answered clearly.
Both young men in store professional with good customer service skills
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot to us. -Neha
James & Laura were a great help sorting…
James & Laura were a great help sorting out my roaming for My upcoming holidays this year! Thank you & Bring on the sun!
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Latara, for such a vibrant review! We love hearing that James and Laura made your holiday prep stress‑free by getting your roaming sorted. Here’s to smooth connections abroad and plenty of sunshine, enjoy every adventure ahead! -Prabhjeet
Laura and James fantastic as usual
Laura and James fantastic as usual. Always come to store and theyre always so brilliant and we have a good laugh.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hello, Kenneth! We’re so pleased to hear Laura and James make your visits enjoyable and full of laughs. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Ivona provided excellent service and…
Ivona provided excellent service and was extremely helpful and professional
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Anita, thanks for the lovely review. Great to hear Ivona offered such professional and supportive service. -Kishan
Had a problem with my new phone
Had a problem with my new phone
George &ivona we're so helpful no problem pair sorted it out for me!!! Thanks guys crewe store very helpful 😆
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Gwyneth, thanks for sharing this lovely feedback. So good to hear George and Ivona were right there to sort out the issue with your new phone and make everything feel easy again. The Crewe team will be thrilled to know they made such a difference 😆 -Kishan
My experience with a young lady called…
My experience with a young lady called Ivona was very helpful and cheerful. She was excellent in explaining what I needed help with and had a lovely smile to accompany it. Great company with great customer service. Thanks guys!
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
That’s what top‑notch service looks like! Huge thanks to Ivona for bringing such warmth and clarity to your visit, Anita . We’re overjoyed it left such a lasting impression. -Ashifa
Great experience in the crewe store…
Great experience in the crewe store today.
Ivona was very happy and helpful
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you for your review, Timothy. It’s great to hear you had such a positive visit to the Crewe store and that Ivona made the experience enjoyable. We’re pleased you felt well supported during your time there. -Shivam
Had a great experience at three…
Had a great experience at three yesterday. I was having some troubles with my data transfer and Ivona stepped in a sorted it out straight away. Super knowledgeable and friendly and didn’t try to upsell me on things I didn’t need.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Maddie, it’s great to know that Ivona’s professionalism and helpful approach made your experience easy. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Amazing experience from start to…
Amazing experience from start to finish. Ivona was so friendly, knowledgeable and went above and beyond to help. Its rare to come across such exceptional customer service these days. Outstanding service overall.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hi Nedka, we’re delighted you had such a seamless journey with us. Ivona’s welcoming nature and expertise were clearly spot on, and hearing that you received such top-notch care is exactly what we aim for. Your feedback truly makes our day! -Kishan
George and jam always very helpfull and…
George and jam always very helpfull and happy
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
That’s what great service looks like! Huge shout‑out to George and Jam for making your visit special, and we’re even happier knowing it meant so much to you, Sandra. -Ashifa
George was amazing.
George was amazing.. he was so patient and extremely helpful.. he made sure we got the best deal. He gave so many options and alternatives and spent quite a bit.of time researching for us.. and found a free notebook for us too. Restored my faith in 3
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Kathryn, thank you for sharing such an uplifting message. Hearing how George supported you with such dedication and care truly stands out. His thoughtful approach, attention to detail, and commitment to finding the right solution clearly made your visit exceptional. -Manavata
Always appreciate help in store.
Always appreciate help in store.
George and Jam is very knowledgeable and sorted our issues in minutes .
Thank you
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Hey Lan, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that George and Jam gave you such a fantastic experience at our store. -Veronica
Jam and Ivona were super helpful and…
Jam and Ivona were super helpful and advised me in everything I should do
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Crewe
Thank you, Jake. Hearing how brilliantly Jam and Ivona supported you truly makes our day. Their commitment to clarity, care, and making every step effortless shines through in moments like this. -Manavata
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