Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
Company replied
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service given by staff member…
Excellent service given by staff member fyza
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hey Daljeet! 🎉 Awesome to hear! Huge shoutout to Fyza for making your experience remarkable. Thank you so much for sharing the feedback! -Ashifa
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fyza was great today gave me good…
Fyza was great today gave me good tablet deal for my kids and helped me with my iPhone
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great customer service from Fyza
Great customer service from Fyza. Very patient and helpful.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
That's great. We're glad to hear that. Thank you for the 4 stars. -Pete
Fyza helped us today and was very…
Fyza helped us today and was very friendly :)
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Thanks for your 5 ⭐ review, Gagandeep, and it's lovely to hear that you enjoyed great customer service from Fyza. We appreciate you taking the time to share this with us 🎊. -Michael
Got served by Fyza
Got served by Fyza, she was fabulous. Told me about all the offers which were on. Nice, honest and friendly. Thank you so much!
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi Zowie, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
The lady izzy was great answered my…
The lady izzy was great answered my question I gad and she help me get my new phone one happy lady she is great
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi Lucinda, this is what we love hearing from our customers! This is the experience we aim for and we're so happy to see Izzy delivered on this, we'll get this passed on! -John
Very helpful
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hey Colin, that’s awesome! We’re glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica
Outstanding service from this young…
Outstanding service from this young lady. Thank you.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Derby
This makes us happy 🙌 Thanks for your 5⭐ review! -Jade
Fyza Great customer service easy to…
Fyza Great customer service easy to toalk to honest made everything smooth wasnt any questions un answered.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Derby
This is what we like to hear, Hassan! Thanks for the fantastic 5⭐ review -Jade
Fyza Was very helpful and sorted me a…
Fyza Was very helpful and sorted me a great deal she spent enough time getting a full picture and giving me a deal that best suited me very impressed
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Thanks for this amazing 5⭐ review, Balwinder. Glad to hear Fyza was so helpful in sorting the best deal suited for you 😊 -Jade
Mitch was incredibly helpful at three
Mitch was incredibly helpful at three. Nothing was too much of an ask! Very happy with my experience there.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Derby
This is lovely to hear, Kate 🥰 Thanks for taking the time to share this with us! -Jade
Varun leon helped at lot brilliant…
Varun leon helped at lot brilliant service
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hello Mark, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
He was friendly,calm and fast. Communicates well.
He was friendly, calm, fast and nice and communicates well.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi Lucy, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Derby
Hello Tomas, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Fyza is gave us one of the best deals…
Fyza is gave us one of the best deals for Internetpackage.
She was helpful as well.
Her attitude was impressed me.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Thanks for sending over such an amazing 5⭐ review, Zabiullah. Glad to hear Fyza was able to provide the best deal for you 🎉 -Jade
We had an amazing time at the shop…
We had an amazing time at the shop today and Varun was great today.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi Ruby, Thanks so much for the 5 ⭐ review. We’re really pleased to hear you had such a great experience in the store today. Varun will be delighted to know he helped make your visit so enjoyable, -Kishan
Varun was great and gave us a good deal
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Everyting is great staff is coprative
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Everything is great....staff is…
Everything is great....staff is cooperative.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Derby
Hi, Neeraj. Thank you for sharing such kind words and for your 5 ⭐ review! We're thrilled to know everything was great and our team made your experience truly enjoyable. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.