Customer service was terrific and totally professional service Been quite a few years with three and can't fault it Staff is very productive and knowledgeable
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I couldn't fault the girl in Dunfermline branch (sorry i forgot your name) she was really helpful. There was a lot of sorting out ending one contract and starting another. The only negatives where why... See more
Company replied
Ellie at the Dunfermline store was amazing today and so helpful and patient- especially with me having my husband who changed his mind countless times and also had to sit and listen to my son moan h... See more
Company replied
Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE... See more
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Company details
About Three UK - 3Store Dunfermline
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 15b Kingsgate Centre, KY12 7QA, Dunfermline, North, United Kingdom
- 01383725014
4.9
Excellent
85 reviews
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Customer service was terrific and…
Customer service was terrific and totally professional service
Been quite a few years with three and can't fault it
Staff is very productive and knowledgeable
October 19, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
A huge thank you for your glowing 5⭐ review, Ian! 🌟 We're delighted to hear that our team's expertise and professionalism have consistently provided you with a positive experience throughout your time with us. - Three Social Media team.
Staff were excellent
Staff were excellent, very professional, courteous, helpful and friendly.
Whole experience was simple, a special mention to Jade my advisor and Kerrie the assistant manager - you are both a credit to your company!
October 4, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Craig, it's wonderful to know that Jade and Kerrie went above and beyond to make you feel valued and supported throughout your time with us. Thank you for sharing your fantastic 5⭐ review! 😊- Three Social Media Team
I couldn't fault the girl in…
I couldn't fault the girl in Dunfermline branch (sorry i forgot your name) she was really helpful. There was a lot of sorting out ending one contract and starting another. The only negatives where why don't stores keep phones with 512Gb memory in stock and all colours? Also no recognition/ offers for being a loyal customer with Three for nearly 30 years which is poor! That's on Three as a company for not recognising customers who've stayed and been loyal for years and get nothing on return! Consider what I've spent with your company in nearly 3 decades?? Apart from that the girls in the Dunfermline branch were lovely welcoming knowledgeable and met my needs in attaining a new mobile to meet my requirements. Thank you to the dark haired lassie (I wish I'd remembered your name sorry) 🥰🫶🏼
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Allan, thanks for such thoughtful feedback. We're delighted the Dunfermline team gave you a warm welcome, shared their expertise and helped you find a new mobile that matched your requirements. We also hear your disappointment around the 512GB stock, colour choices and the lack of recognition for your many years with Three, and we appreciate you being so open about where you feel we could do better. Your lovely words for the dark-haired colleague will mean a lot.
Three Social Media Team
The service is excellent
The service is excellent. Kerrie as always ready to help and does such a good job. Part of the reason we come back. Thank you to Sarah for helping find me my new phone.
September 22, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Mrs Penman, thank you for sharing your thoughts. We're so glad to know Kerrie could help you out today. See you soon! 🥰 - Three Social Media Team
Dealt with a Girl Called Ellie when I…
Dealt with a Girl Called Ellie when I collected my click and collect for broadband, we had a few issues with my Address but she got it all sorted for me, she is a credit to the store thanks again
September 18, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Jack, it's brilliant to know Ellie helped bring everything together and made sure you could leave with your broadband ready to go. We're pleased the support provided turned things around and led to a positive outcome for you. — Three Social Media Team
Very efficient and helpful member of…
Very efficient and helpful member of staff. Whole process was very speedy.
September 17, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hello Myra, we're delighted our team member was able to help and make the process quick and easy. Thank you for sharing your experience and 5 ⭐ review. - Three Social Media Team
Fabulous service from Megan.Very…
Fabulous service from Megan.Very informative..answered all our questions with confidence.
We left extremely happy and will continue to visit her at the Dunfermline store.🙂🙂🙂🙂🙂
September 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
What a lovely review, Vicki. Megan's expertise shines through in your feedback, and we're delighted she helped make your visit such a positive one.
Three Social Media Team
David the store manager was amazing he…
David the store manager was amazing he not helped me with my enquire on an upgrade but also helped my daughter who just started high school to get the best deal so I can keep in contact with her also helped my son with a new tablet can not recommend to come in to Dunfermline branch enough thank you to David and his team
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi, there. We're thrilled to hear that David and the team at our Dunfermline branch were able to look after you, your daughter, and your son. Ensuring you've got the right deals to stay connected is what it's all about. 😇 - Three Social Media Team
Wonderful service
Ellie was absolutely amazing, went in to see prices for a new contract and phone and she was a wonderful help with finding discounts, swapping phone numbers and even helping me get a discount with train tickets!
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Ellie took the time to explore the available options and helped make everything come together smoothly. We appreciate you recognising her efforts and sharing your experience.
Three Social Media Team
Excellent service
David and Kerrie were excellent and provided a great customer service.
If you are on the fence, jump to Dunfermline store,great staff.
September 12, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hello Ruben, we're pleased David and Kerrie at our Dunfermline store provided such a great experience. Thank you for your kind words and recommendation. - Three Social Media Team
An easy straight forward upgrade in…
An easy straight forward upgrade in shop. Megan made everything clear and understandable. Thank you
September 12, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hello Rhys, we're delighted Megan could assist with your upgrade and help you explore the available options. Thank you for the 5 ⭐ review. - Three Social Media Team
Enjoyable experience
Was a great experience, staff were brilliant and efficient!
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Lyall, thanks for the lovely feedback. We're delighted to hear that our team provided prompt and reliable support throughout, creating a seamless experience for you.
-Three Social Media Team
Sarah was so helpful and sorted out all…
Sarah was so helpful and sorted out all the issues I had with the phone, she gave very supportive advice and put my mind at ease
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Margaret, we’re so glad to hear that Sarah was supportive and made everything easy for you. Thank you for the fantastic 5⭐ review! - Three Social Media Team
Excellent service from the team
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Marina, thanks for taking the time to leave a review. We're delighted to hear the team made such a positive impression and ensured you had a great experience with us.— Three Social Media Team
She assisted us very well
September 7, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Charlie, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media team.
Ellie at the Dunfermline store was…
Ellie at the Dunfermline store was amazing today and so helpful and patient- especially with me having my husband who changed his mind countless times and also had to sit and listen to my son moan he was bored!
4 new devices later and we have a happy outcome! Made everything easy and straightforward!
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there 🎯 We're delighted that Ellie's patience and dedication shone through while helping your family settle on four new devices. Seeing everyone leave happy is what we love to see 💙
- Three Social Media Team
Very informative and pleasant outlook
Very informative and pleasant outlook , sorted my problem thank you Sarah
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Rosemary, we're glad to hear Sarah was able to provide helpful guidance and assist with resolving the issue for you. Thank you for the feedback. 😊💚
-Three Social Media Team.
Megan was so helpful and kind
Megan was so helpful and kind Megan helped me set up my wifi and my new 3 contract and found me the best deal
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
That's wonderful to hear, Piotr 🌟 Megan's kind and attentive support helped get everything in place while securing a deal that worked perfectly for you 💫
- Three Social Media Team
So helpfull and very pacient and…
So helpfull and very pacient and understanding
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for the lovely 5⭐ review, Caoimhe! Wonderful to know the team’s kindness and support helped you through everything smoothly.
— Three Social Media Team”
Geat Service
Fabulous Experience
100% satisfactory
Ellie was great 👍
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, Pauline! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
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