I recently switched my mobile network from O2 to Three, and the team made the entire process absolutely seamless. Transferring my number and getting set up can usually be a bit stressful, but they han... See more
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David was absolutely fantastic, I went in for my daughters first iPhone and he was amazing , so helpful, so knowledgeable and not pushy with any add ons. I will be going back later in the year for ano... See more
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I was in the weekend for my visit where I purchased 2 phone contracts. I interacted with Megan on both visits and I was made to feel welcome, the first weekend when I was at the shop I wasn't 100%... See more
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Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE... See more
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Company details
About Three UK - 3Store Dunfermline
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 15b Kingsgate Centre, KY12 7QA, Dunfermline, North, United Kingdom
- 01383725014
4.8
Excellent
41 reviews
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I recently switched my mobile network…
I recently switched my mobile network from O2 to Three, and the team made the entire process absolutely seamless. Transferring my number and getting set up can usually be a bit stressful, but they handled everything quickly and professionally. Excellent customer service—highly recommend!
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Louise! Number transfers should always be this easy. We're so glad we could take the stress out of your move and get you set up quickly. Thanks for choosing us! 😇 -Prabhjeet
Reply from Three UK - 3Store Dunfermline
Hi Graham. It is good to hear that our recent conversation was seamless and that the available options were presented with clarity. We are glad we could assist with your requirements. -Kishan
Absolutely phenomenal and exceptional…
Absolutely phenomenal and exceptional service from David and Scott staying behind after store closing to help myself and my partner resolve reception issues with our phones and upgrade our broadband and sort it out four children tablet issues thank you so much
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Miss Virdee, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with David and Scott. We truly appreciate your feedback 🎉 -Neha
My experience at the Dunfermline store…
My experience at the Dunfermline store was great today, staff were very welcoming and helpful. Scott was great at explaining the contract and making sure we understood everything.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, Shannon. We are delighted your time in the Dunfermline store felt so welcoming, and it is great to hear Scott guided you clearly through everything. Your feedback means a lot. -Suhaas
Fantastic staff
We were welcomed into the store with 2 very friendly staff members.
Megan who dealt with our transaction was very helpful amd knowlegable.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you for the lovely review, Sandy! It’s wonderful to know you were greeted by friendly team members and that Megan supported you with her expertise. 🙌 -Veronica
David was brilliant helped us and made…
David was brilliant helped us and made an experience that is usually boring, much more exciting. We will be back.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
We appreciate your kind words. It’s wonderful David’s support made the process engaging. Thank you so much for the 5 ⭐ review! -Suhaas
Friendly and helpful staff
The staff in the Dunfermline store are always helpful and friendly. I've used the store for many years and have always been happy with the service received.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad our team at the Dunfermline store could make your experience smooth and enjoyable. -Neha
Very good customer service
I was in the weekend for my visit where I purchased 2 phone contracts. I interacted with Megan on both visits and I was made to feel welcome, the first weekend when I was at the shop I wasn't 100% sure if I wanted to move from my current supplier so advised I would go back. After speaking with my current supplier I decided to go back to speak with Megan. I was made to feel welcome again and I interacted with David on this visit. Both Megan and David spent enough time with me to make sure I understood everything they had explained to me and knew exactly what was happening regarding my phones and their delivery.
I ran out of time so couldn't get my phone contents move over to my new phone but I'm ok to go back next weekend to get that all moved over.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
What a joy to read your feedback, Linda. It’s fantastic to hear that both visits left you feeling supported and confident in your choice. Megan and David clearly made sure everything was clear and comfortable for you, and it’s great that their time and care made such a difference. Whenever you’re ready to pop back in to transfer your content, the team will be more than happy to help you finish setting things up. Enjoy your new phones and thanks again for sharing your experience. -Manavata
David was absolutely fantastic
David was absolutely fantastic, I went in for my daughters first iPhone and he was amazing , so helpful, so knowledgeable and not pushy with any add ons. I will be going back later in the year for another one. Absolutely excellent guy and a credit to Three.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey Nikki, what an incredible experience! With David’s thoughtful guidance, a simple switch turned into something truly special. We’re thrilled you left feeling confident with your new device, and we know you’ll love every moment with it. Can’t wait to welcome you back again soon! -Ashifa
Excellent service
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, thank you for the 5 ⭐ rating. Great to hear you had an excellent experience with us. -Kishan
Great service
Ellie served us in store new phone all sort and ready to go! Great experience Ellie was really knowledgeable and patient! Definitely prefer the in store experience!
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Nicol, we’re so pleased Ellie made everything straightforward and gave you confidence with your new phone. Great to hear you enjoyed the in‑store service. -Shivam
Came in to see about swapping 2 phone…
Came in to see about swapping 2 phone contracts from EE to Three today in the Dunfermline shop. David and Kerrie were phenomenal. So friendly and knowledgeable and my wife and I were laughing throughout. Thank you both so much. We will be back when we are ready to upgrade.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you for sharing this, Kiera! We’re thrilled to hear that your visit to our Dunfermline store was such an enjoyable one. David and Kerrie clearly made a great impression, and it’s wonderful to know you both felt so well looked after. -Afaq
Kerrie was fantastic
Kerrie was fantastic. Very helpful and took the time to explain and serving other customers at the same time. Very capable and experienced.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
That’s what great service looks like! Huge shout‑out to Kerrie for making your visit special, and we’re even happier knowing it meant so much to you. -Ashifa
New phone
David and his team were amazing today helping my mum get a new phone and transferring all the data and apps etc over to her new phone
Thanks again.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey.
Thanks! Your review is really appreciated. -Pete
Very attentive and helpful friendly…
Very attentive and helpful friendly service from Kerrie and David
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks a ton, Lynne! 🎉 We’re so glad everything went perfectly with Kerrie and David’s help, and we can’t wait to welcome you back again! 🥰 -Kashish
Great service from Andy and Kerrie at…
Great service from Andy and Kerrie at Dunfermline. Helped me out big time. Five ⭐⭐⭐⭐⭐
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for your feedback, Irene, and it's lovely to hear that you enjoyed great customer service from Andy and Kerrie during your Dunfermline store visit. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Dunfermline
Hey Philippe, that’s awesome! That’s exactly what we like to hear. Thank you for your feedback. -Neha
Exceptional service
Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE AND BEYOND. EVERY TIME VERY PATIENT .
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, David. Your feedback means a lot. Kerrie’s dedication and warm approach shine through, and we’re delighted she made your visit smooth and stress‑free. We look forward to welcoming you again soon. -Manavata
Brilliant service our new contracts are …
Brilliant service our new contracts are saving me and my family money from our previous company it was a well explained easy switch
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Yay! We absolutely love hearing this 🎉 Our team worked perfectly, Derek! Nothing beats walking out with some extra savings. You’re awesome! 💗 -Kashish
Great experience from.David
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, that’s amazing 🎉 We’re so glad David made your experience fabulous 🚀 Thank you for taking the time to leave this 5 ⭐ review. -Arvind
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