I visited the store for help with my phone plan, the staff were so friendly and knowledgeable. My problem was sorted within minutes! Amazing customer service!
Company replied
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See what reviewers are saying
Really helpful, clear explanations, great experience. David, Sarah and Kerrie were friendly and helpful, giving us all the options and helping us transfer our numbers.
Company replied
I phoned up needing advice about Insurance, David was great in guiding me to the right direction. When I expressed how I am not good with technology, he asked if I was local and if so, to pop in and h... See more
Company replied
Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE... See more
Company replied
Company details
About Three UK - 3Store Dunfermline
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 15b Kingsgate Centre, KY12 7QA, Dunfermline, North, United Kingdom
- 01383725014
4.9
Excellent
64 reviews
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Reply from Three UK - 3Store Dunfermline
Hey Philippe, that’s awesome! That’s exactly what we like to hear. Thank you for your feedback. -Neha
Exceptional service
Always a pleasure when visiting the store very friendly fixed my screen and helped me get a nee sim for me tablet .Always great customer care 1st class . KERRIE WAS THE ASSISTANT WHO ALWAY GOES ABOVE AND BEYOND. EVERY TIME VERY PATIENT .
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thank you, David. Your feedback means a lot. Kerrie’s dedication and warm approach shine through, and we’re delighted she made your visit smooth and stress‑free. We look forward to welcoming you again soon. -Manavata
Brilliant service our new contracts are …
Brilliant service our new contracts are saving me and my family money from our previous company it was a well explained easy switch
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Yay! We absolutely love hearing this 🎉 Our team worked perfectly, Derek! Nothing beats walking out with some extra savings. You’re awesome! 💗 -Kashish
Great experience from.David
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there, that’s amazing 🎉 We’re so glad David made your experience fabulous 🚀 Thank you for taking the time to leave this 5 ⭐ review. -Arvind
Very good,,very happy
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Jeffmilagrosa, your 5 ⭐ review truly made us smile 😊 It’s fantastic to hear that you had a wonderful experience 🎉 -Arvind
Excellent service very friendly and…
Excellent service very friendly and knowledgeable,David and Calum were both great and very professional
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hello Linda, David and Calum really does sound like the perfect combination for getting help. Thank you so much for sharing this! ☺️ -Kashish
Dunfermline Three
Everyone in Dunfermline Three has always been extremely helpful and knowledgeable. We spoke to kerrie today who was able to simplify the technology side to a dinosaur like me and make it so much easier for me to understand what would suit me
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
It’s wonderful to hear you had such a positive visit, Dionne! 🌟 Kerrie’s patience and clear guidance made sure everything felt simple and tailored to your needs. -Shivam
Staff were incredibly helpful and…
Staff were incredibly helpful and informative, would recommend them to anyone, I’ve left o2 and moved to three thanks to the support and confidence provided by the staff.
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Tremendous service
Tremendous service. Appreciate the help and support to set up my new phone from Jade and David.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Dunfermline
Great to hear, Mrs. Shaw! 🎊 We’re overjoyed that Jade and David delivered such an exceptional experience. Hope you have an amazing day ahead. -Suhaas
Reply from Three UK - 3Store Dunfermline
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Excellent service from Calum
Excellent service from Calum - great advice and fitted new Panzer screen protector.
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi Mr. Dick, we’re thrilled that Calum delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
David and Andy were brilliant
David and Andy were brilliant. Set my new phone up.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hey.
Thanks! Your review is really appreciated. -Pete
Friendly, helpful staff
Every time I come into store, to upgrade a family members phone, add roaming, temporary remove spend caps, the staff are always so helpful!!
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
In for an upgrade
In for an upgrade, Great service, and happy with the deal offered
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
We really appreciate your amazing 5 ⭐ review! We’re glad you had a great experience with us. Your feedback means a lot to us. -Shivam
Great customer service.
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
We appreciate that, Alan, thank you! -Scott
Ellie provided great service
Ellie provided great service, very knowledgeable and helpful
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for a brilliant review for, Ellie :) We appreciate that, Jason -Scott
Dave and Andreas were great.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
We're glad Dave and Andreas were a great help, Soos :) -Scott
Thank you so much to David the store…
Thank you so much to David the store manager in Dunfermline. Very friendly, swift service who dealt with our 3 requests incredibly well. Very happy satisfied customers, thanks again!
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Woohoo! 🎉 Amazing, Laura! Great to know that David was super helpful to you, thank you so much for trusting and choosing us. We're always happy to help 😄 -Kashish
Bought a new phone in the three store…
Bought a new phone in the three store in the Kingsgate shopping centre Dunfermline. Wonderful staff. Andreas and Ellie were so friendly, helpful, informative, polite and professional. This is how staff should be. A credit to the company . We got a new phone for my wife. Great deal. Very happy.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for your feedback, James, and it's lovely to hear that you enjoyed great customer service during your store visit. We hope your wife enjoys the new phone, and appreciate you taking the time to share this with us. -Michael
David the store manager was very…
David the store manager was very informative, knowledgeable and had good banter.
Extremely helpful and explained everything clearly.
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Dunfermline
Thanks for your feedback, Vicki, and it's lovely to hear that you enjoyed great customer service from David during your store visit. We appreciate you taking the time to share this with us. -Michael
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