Noor was incredibly helpful and played a big role in guiding us through the decision. Her advice made everything clear, and because of her support we confidently chose the Fold 8 Ultra. She’s truly th... See more
Company replied
Location
Switch locationUnit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY Ealing, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would like to thank Dimitar for helping me renew my contract today at Three in Ealing Broadway. He was absolutely amazing, friendly, professional, and very patient throughout the whole process. He... See more
Company replied
I spoke to Noor who was exceptionally professional from start to finish. She explained everything clearly, listened carefully to what I needed, and made the whole process of switching my sim provider... See more
Company replied
We visited three stores, and the customer representative Sana was absolutely wonderful. She was friendly, professional, and went above and beyond to help us. The manager was also very welcoming and... See more
Company replied
Company details
About Three UK - 3Store Ealing Broadway
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 78, 31 Ealing Broadway Centre, Ealing, W5 5JY, Ealing, London, United Kingdom
- 02088406620
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service from Noor
I spoke to Noor who was exceptionally professional from start to finish. She explained everything clearly, listened carefully to what I needed, and made the whole process of switching my sim provider feel effortless. Her warm, friendly manner turned what could have been a stressful call into an absolute pleasure. It’s rare to come away from a customer service genuinely impressed, but she absolutely achieved that.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi there, it’s great to hear that moving your service over to us was such a smooth process. We’re glad Noor was able to help and make things easy for you. Thanks for taking the time to share this feedback and welcome to the network. -Kishan
Wanted to say a massive thanks to…
Wanted to say a massive thanks to dimitar and indy for helping me sort out my email so i can send and receive emials again
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hey Jesse, thank you for sharing this amazing 5⭐ review! We’re thrilled that Dimitar and Indy gave you such a fantastic experience. -Veronica
Absolutely fantastic customer service
Absolutely fantastic customer service!
Ari delivered a 10 GOLD STAR service!!
He was also very professional and patient and I am so very happy with Three+ that I am sending my Family and Friends !!
I have also told Ari he can never leave !!
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for taking the time to share such wonderful feedback, Montse. We’re delighted that Ari provided exceptional service and that you’re enjoying Three+ ⭐️. Thank you for recommending us to your loved ones. -Veronica
Payasyogo sim
Polly helped me with setting up my paygo sim while visitng uk.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Karmen, thank you for choosing us during your visit to the UK. We’re pleased Polly provided attentive, professional care and got your SIM activated promptly. -Kishan
Malek was very poliet helped me set up…
Malek was very poliet helped me set up my three app and gave me a better deal
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Vladyslav, thank you for sharing your experience. We’re delighted to hear that Malek was courteous and guided you through setting up the Three app while finding you a great deal. 🎉 We look forward to welcoming you back again! -Neha
Noor in Three
Noor is kind, funny and very charming, made my experience very welcoming and loved the process.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi Ronald, thanks for posting. Great to hear Noor brought a friendly approach, helped you feel comfortable, and made the experience enjoyable. -Kishan
Went for upgrade in Ealing Broadway…
Went for upgrade in Ealing Broadway store Sana gave me a great offer with S26ultra in a good package and Trade In offer.Great Experience with all the journey.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you for sharing your experience, Abdul. It’s wonderful to know you received a fantastic upgrade offer and enjoyed the trade-in package from Sana. We’re delighted the whole journey felt smooth and positive, and we truly appreciate you taking the time to let us know 🥰. -Kashish
Dimitar was very good and knowledgeable
Dimitar was very good and knowledgeable
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you so much for your fantastic feedback, Issan! We're thrilled to hear that Dimitar was able to provide you with such a high level of expertise and support. It's clear that his knowledge made a lasting impression. -Manavata
Malek renewed my contract with no fuss
Malek renewed my contract with no fuss, plenty of knowledge and a helpful, thoughtful approach.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Turning renewals into feel‑good moments is our favorite kind of success, Mr. Warman. We’re thrilled that Malek could support you every step of the way. Thank you for choosing us! -Ashifa
I went ti three store to change my sim…
I went ti three store to change my sim to contract Sana helped me with good offer and explain everything.Great Experience.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Big smiles start with great service and end with better deals, Ermias. We’re happy Sana made it happen for you so beautifully. Thanks for sharing your experience! -Ashifa
Ari was really helpful and polite with…
Ari was really helpful and polite with me he answered every question and showed me how to use my phone
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
YAY 🎉 Muzamil! It’s fantastic to know that Ari provided such courteous and clear support. We're delighted that every query was answered and that the walkthrough of the new device was so beneficial. Enjoy exploring all those phone features! 📱 -Arvind
Polly was helpful to resolve my phone…
Polly was helpful to resolve my phone issues. Please keep her.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Janet, we’re delighted Polly made things easier for you. We appreciate your kind words. -Suhaas
First visit in Three Ealing Broadway…
First visit in Three Ealing Broadway store it was great Experience Sana helped me a good deal with phone,tablet and watch.Great Experience understand al my need and make a good package.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hi there, thank you for taking the time to share your experience. It’s wonderful to hear that you secured a deal that met your expectations. It's great to know that Sana made a real difference during this process. Sana and the Ealing Broadway store will be delighted to know their efforts were appreciated. 🎉 -Neha
3 Ealing
Noor was amazingly helpful, and explained everything carefully, showing me all the deals
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thanks, Alice! It’s wonderful to know that Noor guided you through the options and helped you secure the right deal. Wishing you all the best ahead. ✨ -Neha
Noor was super helpful
Noor was super helpful and went above and beyond to help sort a new contract.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Hello Katelyn. We’re so pleased Noor was able to support you and make setting up your new contract feel easy. It’s great to know their effort made a real difference for you. ☺️ -Prabhjeet
I was served by Hes
I was served by Hes , she was informative , incredibly helpful and patient. I have been with 3 for nearly 30 years and will remain a customer because of the costomer care I received today
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you, Dean! It’s great to hear Hes was clear and supportive. We appreciate your continued trust. -Suhaas
Ari was very helpful
Ari was very helpful, great customer service and very friendly
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Baldeep, this is great! Ari clearly delivered the kind of warm, efficient service that makes a visit feel effortless. Thanks for the amazing feedback! ⭐ -Ayesha
Sana help me number transfer and…
Sana help me number transfer and payment issue that was great to visit in Ealing.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Thank you, Elisabeth! We’re thrilled to hear about your experience. Sana’s dedication to making the process smooth and ensuring everything was handled with care truly reflects the commitment we aim to provide. -Manavata
Ari provided the best service as soon…
Ari provided the best service as soon as i walked in straight the shop, he explained everything and was clear about my contract
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Ealing Broadway
Glad to hear that Ari made you feel welcome right away and guided you through everything with such clarity, creating an excellent experience 😊 Thanks for taking the time to share this with us, Gisela ❤️ -Arvind
Reply from Three UK - 3Store Ealing Broadway
Marwah! Thanks for letting us know! We're glad that Malek was able to sort out your SIM. Enjoy the rest of your day! -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.