We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and... See more
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Amazing service by Sim - genuinely so lovely and nice. Made me and my partner so at ease so happy with our new phone and service, This girl needs a promotion
Company replied
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... See more
Company replied
Absolutely wonderful staff. Cruz was absolutely brilliant with superb service and his manager also was very lovely. They made it so easy to change over much ancient tablet and helped to transfer all m... See more
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Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
109 reviews
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Five star service
We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and approachable. Seemless transfer to new phone. Outstanding servoce.
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for the great review, Moira! We’re thrilled to hear you got a new phone and received fantastic support from Aaron. – Three Social Media Team
Bilal was excellent and very prompt in…
Bilal was excellent and very prompt in helping me set up my new home broadband!
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Edward! Thank you for the great feedback, and welcome to the network. We are thrilled Bilal was able to get your home broadband set up so quickly and smoothly!
— Three Social Media Team
Reply from Three UK - 3Store Edinburgh (City)
Hi there, Thank you so much for taking the time to leave us such a kind review. We are absolutely thrilled to hear that you are having a great experience with us! Your positive feedback means a lot to the whole team.— Three Social Media Team
Amazing service by Sim
Amazing service by Sim - genuinely so lovely and nice. Made me and my partner so at ease so happy with our new phone and service, This girl needs a promotion
July 18, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Rhea, thank you for sharing such a lovely review. We’re thrilled to hear that Sim made you and your partner feel so comfortable and confident with your new phone and service.
– Three Social Media Team
Good experience adjusting my phone…
Good experience adjusting my phone contract with Aaron. Came in and he was super polite and helpful.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Hannah. We’re thrilled to know Aaron made your interaction with us seamless.-Three Social Media Team
Seriously
Seriously, folks, if there was an award for "Worst Network Provider in the Known Universe," these guys would be giving acceptance speeches faster than a politician at a ribbon-cutting ceremony. They could offer me a bottomless pit of data for absolutely zilch, and I'd still politely decline, perhaps even with a dramatic flourish and a tiny violin playing in the background. My advice? Steer clear, unless your idea of a good time involves a digital scavenger hunt for a single bar of signal. It's less a network and more a high-tech magic trick designed to make your money disappear.
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Chris, we're sorry to hear you've had such a poor experience. While we appreciate the humour in your review, it's clear you're frustrated with the service you've received, and that's not what we want for our customers.
If the issues you're experiencing are related to coverage or signal, you can check for any known issues in your area using our coverage checker here: https://bit.ly/2ThkuKd. If you'd like us to look into this further, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review your connection and discuss the options available to help improve your experience.
- Three Social Media Team
Amazing service from Bilal
Amazing service from Bilal. He helped renew my plans according to my needs. Super fast and friendly, 10 out of 10.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
That’s brilliant, Joseph 🌟 We’re pleased Bilal tailored your upgrade to suit your needs with prompt support, and that glowing 10 out of 10 says it all 😊
- Three Social Media Team
So quick and easy to set up month by…
So quick and easy to set up month by month wi-fi, great service
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Ingrid! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review.
Easy to get what I wanted
Easy to get what I wanted, and did not take long at all. Luke was very helpful
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Alastair. Thank you for the great feedback. It is brilliant to hear that your visit was so quick and hassle-free, and that Luke provided such excellent assistance to ensure you got exactly what you needed.__Three Social Media Team
Super friendly and helpful
Super friendly and helpful! Immediately attentive and explained everything clearly :)
June 30, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Becca, we’re pleased the team was attentive and made everything easy to understand. Thanks for sharing your experience.
— Three Social Media Team
Brilliant service and thanks to Luke
Brilliant service and thanks to Luke. He got my services working very fast and helped me with the issue. Excellent chat and I wish I had come here first because it was brilliant.
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Russell. It is wonderful to hear that Luke got everything up and running so quickly for you. We always want our setups to be straightforward, and we are glad his excellent support made such a great impression during your visit. -Shivam
I am happy to get a good deal from…
I am happy to get a good deal from Aaron, he took his time to explain in details that helps me to make good choice. Thank you Aaron ibwish to see you next time
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Ebuka, that's brilliant! We're glad to hear Aaron was able to support you throughout the process and secure fantastic deals while making the whole experience exceptional. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Sim did an excellent job!
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Gary! 🎉 Love this quick shoutout. Sim absolutely smashed it today and we’re so glad you had a great experience! -Ayesha
Outstanding
Customer service delivered by Jamie was fantastic. Explained what I was looking for in store, quickly delivered to the letter in a helpful and efficient manner. Friendly service, had a great chat with Jamie while being served, fantastic ambassador for Three.
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Love hearing this, Ben 💫 We’re delighted that Jamie took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️ -Neha
Always having a great with the staffs
Always having a great time with the staffs , Sim was so accommodating when I visited.
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Gbenga, we are so glad that Sim looked after you so well when you popped in. It is wonderful to know our store team always makes you feel welcome and takes such good care of you. -Shivam
Sim my advisor was amazing
Sim my advisor was amazing, very helpful and set everything up for me and offered great deals for not only my broadband but also my phone. Would recommend going in store to get what you need set up
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Lovely, Amy! We absolutely love hearing this. We’re so glad you received the best support from Sim, and we can’t wait to welcome you back soon! 😉 -Kashish
Sim was very helpful in explaining the…
Sim was very helpful in explaining the plans and what was best for me!
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Vassilis! Thank you so much for ⭐⭐⭐⭐⭐ review about Sim! Hope you have a wonderful day 🙂 -Kashish
Because your employee is veri helpful…
Because your employee is veri helpful and kind hearted
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
So uplifting to know 🌼 Harmanpreet. Great to hear the support felt warm and caring with such a thoughtful approach ✨ -Arvind
I was in the 3 store at Edinbrugh 2…
I was in the 3 store at Edinbrugh 2 months ago to cancel my contract and other 3 numbers.
A lady called Simran pretand to help me and that she cancelled my cantract without telling me that i have to call the live agent and that i have to pay on April the last payment and the contarct will be cancel but sadenly i surprised that my line was suspend cause i didn't pay for the bill that had to be cancelld last month and it's been now 3 weeks strugling with network and calls.
But i came to the Store again and a gentelman called Aaron was so helpful and nicely expalin everything and managed to get everything camcelled with customer service.
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you for sharing this, Lahcen. We’re really sorry to hear about the confusion and inconvenience you experienced over the last few weeks. We’re glad that Aaron was able to step in, explain everything clearly, and get your contracts properly cancelled with customer service. We appreciate your patience and your feedback. 😊😇 -Ayesha
Wonderful Sim
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand and did not get anywhere and had debt company contact me.
The account is now closed and no additional payment was required.
Thank you sim
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Peter, thank you for taking the time to share this. We’re truly sorry for your loss, and we’re glad Sim at our Edinburgh Princes Street store was able to support you during such a difficult time. It’s great to hear the account has now been resolved and closed correctly. 😊 -Neha
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