Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... See more
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Fast service, contracts x 2 renewed with great deal, tablet upgrade offered. Good offerings, not pushy but tempting
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Great service from gurdas and cruz helping me with a new phone and explained everything very clearly and helped me set up the new phone and helped me get everything across great service thanks so much... See more
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Absolutely wonderful staff. Cruz was absolutely brilliant with superb service and his manager also was very lovely. They made it so easy to change over much ancient tablet and helped to transfer all m... See more
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Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
92 reviews
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Wonderful Sim
Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand and did not get anywhere and had debt company contact me.
The account is now closed and no additional payment was required.
Thank you sim
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Peter, thank you for taking the time to share this. We’re truly sorry for your loss, and we’re glad Sim at our Edinburgh Princes Street store was able to support you during such a difficult time. It’s great to hear the account has now been resolved and closed correctly. 😊 -Neha
Fast service
Fast service, contracts x 2 renewed with great deal, tablet upgrade offered. Good offerings, not pushy but tempting
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Super! That’s what we like to hear. Thanks for taking the time to leave this review. 🎉 -Neha
Excellent service from Bilal and Cruz…
Excellent service from Bilal and Cruz in store. Helped me find a good deal. Saved me money and was very welcoming and professional.
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Kudakwashe, thanks for sharing this. It’s great to hear Bilal and Cruz made you feel welcome, talked you through a deal that worked well for you, and delivered such a professional experience in store. -Kishan
Anare gave excellent customer service
Anare gave excellent customer service, and solved my problem.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Simple, easy, sorted! 🎉✨ We’re hyped Anare could help you out today, have an awesome week ahead, David! 🚀 -Kashish
Anare is very friendly
Anare is very friendly
Need this kind of staff everywhere
Great service
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you! Great to hear Anare made such a positive impression and created a welcoming experience. -Suhaas
Great service from gurdas and cruz…
Great service from gurdas and cruz helping me with a new phone and explained everything very clearly and helped me set up the new phone and helped me get everything across great service thanks so much would 100% recommend this store
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Gertrude, we truly appreciate your lovely feedback. Gurdas and Cruz will be delighted to know their support made everything clear and easy for you. Thank you for sharing your experience. -Manavata
Sim made my upgrade very simple.
Sim made my upgrade very simple.
She's very efficient and professional.
A credit to the group.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Fantastic feedback, Frank 🌟 Great to know Sim handled everything efficiently and made the process easy. We really appreciate you letting us know! -Samad
Excellent customer service from Bilal
Was having a really rough time figuring out how to get a new phone contract, but Bilal at the 3 store on Princes St managed not only to get me the best deal of any phone shop I tried, but also went above and beyond to help ensure that I was able to transfer my number despite an incredibly complex situation. Can’t thank him enough for his great Customer Service, and I definitely would have changed to a different provider if it weren’t for his help.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi, Llwyd! We know sorting out a new contract and transferring a number can be stressful, so we're incredibly glad Bilal was there to turn things around for you. We appreciate you taking the time to share that we're delivering the service you expect. 😇 -Prabhjeet
G was amazing so friendly and very…
G was amazing so friendly and very helpful
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Demi, it’s brilliant to hear that G looked after you so well. We’re glad their friendly and helpful approach made such a great impression during your visit! -Shivam
Thank you Simarin for her great job and…
Thank you Simarin for her great job and great humour, she did an amazing job of helping us. Thank you)))
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
This is fantastic, Anna! 😊 We’re delighted that Simarin gave you such a great experience, and we appreciate you taking the time to share it with us. -Maryalex
Bilal was amazing
Bilal was amazing! I needed a new sim and number and Bilal worked with me to find the best option to suit my needs. I also ended up signing up for the Three broadband as it was such a good deal. He took care of the sign up and made the whole process easy. Definitely recommend!
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello there! Bilal’s support clearly made your visit effortless from start to finish. Finding the right SIM, securing a new number, and even setting you up with broadband, all handled with care and confidence. It’s fantastic to see how smoothly everything came together, and we’re thrilled to have earned your recommendation. -Ashifa
Reply from Three UK - 3Store Edinburgh (City)
Thank you for your wonderful feedback, Cameron! We’re so glad Sim provided such excellent support. 🌟 -Veronica
Excellent customer service and humour…
Excellent customer service and humour from Anare, who looked after us. He is a star!
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Wow, Michael! It’s wonderful to hear that Anare made everything effortless and ensured such a smooth experience. -Neha
Business user
I have been with three network 12 years my contract expires 2027 and I am planning to leave early and move my number to better network provider EE or O2 unless three network engineers can improve the network and provide strong 5G+ signal indoors and outdoors mainly indoors on my area location Edinburgh EH8 8AP
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey there, we’re sorry to hear you’re looking to leave us. We truly appreciate your loyalty. We’ve checked the coverage for your postcode, and the service in your area looks excellent. As this is your business account, we kindly ask that you contact us here: https://bit.ly/3RkG1h0 our chat team is available from 7am to midnight, seven days a week. Alternatively, you can call us on 337 from your Three Business phone, 0333 338 1004 from any other line, or +44 7782 333 333 from abroad. Our phone team is available Monday to Friday from 8am to 8pm, and on Saturdays and bank holidays from 9am to 5pm, and closed on Sundays. They’ll be happy to look into this and assist you further. -Veronica
The service was great
The service was great. Cruz was the perfect salesman, in everyway.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for taking the time to share this, Peter. We’re glad to hear Cruz made such a positive impression with his approach and service. -Shivam
Anare helped me get an amazing deal
Anare helped me get an amazing deal. really nice guy
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you so much for sharing your feedback. Anare will be thrilled to know he made your experience so amazing. 😊 -Veronica
Reply from Three UK - 3Store Edinburgh (City)
This is the kind of feedback that makes us smile, Tarcisio! 😊 We’re thrilled to know Siri made such a strong impression. 🌟 -Veronica
Anare assisted me with a sim and…
Anare assisted me with a sim and handset deal. Lovely gentleman and very informative interaction
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for sharing this fantastic 5⭐ review, Asan! We're glad Anare's assistance made you feel valued and helped with the right deal. -Maryalex
Renewing contract
Renewing my contract was a quick and smooth experience. The man that helped me was kind. I had to wait between five to ten minutes to be served, and it made me wonder why there were only two employees in store, on a Saturday, in the branch located on the main street.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey there! A big shoutout to our colleague for turning customer service into a truly joyful experience! 🎉 This is exactly how we want our customers to feel, valued and happy. Here’s to many more smiling moments together! 😃 -Kashish
Reply from Three UK - 3Store Edinburgh (City)
Hey Clair, this is what we love to hear! We’re so happy this is the service you received from Sim, we’ll certainly be passing your feedback on -Ayesha
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