Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
187 reviews
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Reply from Three UK - 3Store Edinburgh St. James
That’s brilliant, Tity 🌟 We’re pleased Arif’s top‑tier support left such a positive impression 😊
- Three Social Media Team
Arif gave me and my family great…
Arif gave me and my family great customer service support much appreciated.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for your feedback, Melron. It’s great to hear that Arif made your family feel genuinely supported. 😇 - Three Social Media team
Arif was really helpful
Arif was really helpful, as a fellow student he could relate to me and found me a great deal. Many thanks!
July 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Hugh, we appreciate you sharing your experience. We’re glad Arif connected with you so well and secured a brilliant offer that suited your needs.
– Three Social Media Team
Sifting through old contracts.
Jemimah and Sam were very helpful in unpicking some historic contracts. Now my wife and I are now much more in control of things.
June 28, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Love this energy 🎉 Keith, we’re thrilled that Jemimah and Sam used their focused expertise to give you and your wife complete control over those plans 🚀
- Three Social Media Team
Jeminah is outstanding--couteous
Jeminah is outstanding--couteous, knowledgeable, helpful!!! Keep her happy and give her a raise!!!
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Christine, we’re thrilled that Jeminah delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
— Three Social Media Team
Arif was brilliant
Arif was brilliant, helped us get a deal that suited us etc
June 27, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
This is lovely to read, Lisa. Arif clearly listened to what you needed and guided you to the deal that suited you best. Thanks for telling us about your experience.
VodafoneThree Social Media Team
I went to the store to buy and upgrade…
I went to the store to buy and upgrade my sim plan and everyone was nice especially Emilia. She was very helpful and helped us in every way that she could and explained every procedure very carefully.
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Anisma, visiting the store for an upgrade should always be an easy experience, and it is wonderful to hear that Emilia and the rest of the team provided such helpful and thorough guidance. — Three Social Media Team
Emilia was very helpful and got me a…
Emilia was very helpful and got me a great deal in store. Very happy highly recommend visiting the store when buying a new contract
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello Maheesh, it’s great to hear Emilia helped you get a deal that suits your needs perfectly – Three Social Media Team
Arif and the rest of the staff were…
Arif and the rest of the staff were extremely patient and helpful as I am a slight technophobe. I am delighted with my new contract and new phone.
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Daniel, thank you for sharing this. We’re glad to hear your visit went so well and that the team, including Arif, made everything easy to navigate while setting up your new contract and phone. We appreciate your feedback.
VodafoneThree Social Media Team
Jemimah and Sam helped me with my pay…
Jemimah and Sam helped me with my pay as you go. They were very patient with me they deserve 10 stars!!!
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there 👋 we are thrilled that Jemimah and Sam shared such steady patience to manage your mobile plan. Your perfect rating is a real highlight 🌟 -Arvind
Arif helped me a lot
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Serdar, it’s great to hear you had such a smooth experience, and we’re really glad Arif was able to give you the help you needed. -Suhaas
Extremely helpful, friendly and patient staff.
I visited the store today with a problem and immediately Sam was welcoming and invited me to sit down. He listened to what I had to say and then provided a solution.
I left the store feeling a lot happier than when I entered.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for sharing such a positive experience! We’re delighted that Sam provided the support you needed and helped turn your day around. ✨ -Veronica
Reply from Three UK - 3Store Edinburgh St. James
That’s amazing to hear! Big kudos to Gurveer for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Went in and got a new SIM card with 3…
Went in and got a new SIM card with 3 and the service I got from Jemimah was amazing. Very knowledgeable and helpful. The process was quick and went smoothly!
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, we are glad to hear your visit went so smoothly and that Jemimah was incredibly informative and efficient. Thank you for sharing your feedback with us! -Kishan
Amazing experience
Jemimah was kind, knowledgeable and helped me setup my business plan. 10/10
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your words are a real highlight ✨ Sean. Jemimah delivered such insightful guidance with a calm and supportive approach, helping set up your business plan with ease and earning that perfect score 💫 -Arvind
Great service but faulty sim
Arif was super helpful and accommodating. Great experience. However got given a faulty SIM card
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your shout‑out is WOW ✨ Jenan. Arif delivered such attentive and supportive care that made your experience stand out 💫 -Arvind
Arif was great
Arif was great - helped us through 2 new contracts - absolutely brilliant.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, it’s a pleasure to hear that Arif provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Was very easy to get the service
Was very easy to get the service. Jemima helped to rosolve the problem in second.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Lakshan, we are thrilled to hear that Jemima took such great care of you and got everything sorted out so quickly. Providing an easy experience and fast support is exactly what we aim for. -Shivam
I came in to store with an issue and…
I came in to store with an issue and spoke with Sam who helped me out greatly. Left a happy man!
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there 🚀 Glad to hear Sam delivered prompt and supportive care that left you walking away happy ✨ -Arvind
Jemimah provide great customer service…
Jemimah provide great customer service ! Outstanding !
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Damian, thank you for sharing your feedback, we are glad that Jemimah looked after you so well and provided such a brilliant experience! -Shivam
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