Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam and Gurveer ftw
Sam and Gurveer are great. Thank you for the great deals! Couldn't be happier with my brand new Palm Pré!
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey there, it is a pleasure to hear that Sam and Gurveer provided a positive experience while getting you set up. We are glad you are pleased with the value and your latest device. -Kishan
Roaming package
Arif was excellent helpings sorting out our roaming package explaining everything clearly.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Marta, we're pleased Arif made everything clear and helped you choose the right roaming option. Great to hear everything was sorted smoothly for you. -Suhaas
Arif and harry were very helpful for my…
Arif and harry were very helpful for my purchase of my new phone. They took their time explaining what options I had available and made the experience smooth. Will n bringing my family over. Great experience!
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Tangim, thank you so much for your wonderful review! We’re delighted to hear that Arif and Harry made your phone purchase smooth and stress-free. They take great pride in explaining all the options clearly, and it’s fantastic to know their support made such a positive impact. -Shivam
Excellent service.
Excellent service.
Jamie was very helpful and patient when it came to ordering a new phone.
Highly recommended.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Davey. It is brilliant that Jamie was so supportive and took the time to ensure your new device order went through smoothly. We appreciate the recommendation. -Kishan
Arif nice service glad to convert into…
Arif nice service glad to convert into three
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Vijay, great to hear Arif provided a positive experience and made your move to Three a happy one. -Shivam
Great service and communication and…
Great service and communication and great and full instructions to start to finish thanks to. Arif great member of staff and credit to your team.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for the great shout‑out, Graham! Arif’s dedication truly make a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
Gurveer is a great manager
Gurveer is a great manager. Very clear and understanding and his boss Harry is super helpful to getting me a great deal
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey, Agnes! It’s brilliant to hear such positive feedback about both Gurveer and Harry. We’re lucky to have such a clear and supportive team. 😇 -Prabhjeet
Emilia was really great
Emilia was really great, she explained in detail all I needed.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s brilliant 🌟 Alexa, lovely to hear Emilia walked you through everything with such clear and attentive care 😊 Here’s to plenty of bright moments ahead ❤️ -Arvind
Manager and team are fantastic
Cruz, Jamie and the manager Harry especially were fantastic today with my Mum. We had an issue on her account (not their fault another branch) and Harry was excellent in helping and went above and beyond. My mum has a disability and had son with me whos in remission and he was just amazing with both of them.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Carrie, it’s lovely to hear about the support you received. We’re so glad our team could step in to resolve those account issues and look after your family during your visit.
We'll be sure to pass your praise on to the staff members involved and their leadership team. Thank you for taking the time to highlight their hard work! -Shivam
Canny Experience - Got more than expected!
Jamie and Emilia (I think I got the names right!) were super helpful, friendly and patient. They helped setup some mobile broadband and get us a decent deal for the family on a new data plan.
Also great chat which got me is just as important as the purchase 😆
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Tony 🎉 Thanks for sharing the love! It is fantastic that Jamie and Emilia showed such patience and expertise to help you secure a deal that worked so well for your family. Enjoy every moment with your new setup 🌟 -Arvind
Jay was a super help getting my new…
Jay was a super help getting my new phone set up, and transferring from my old one. Recommend this shop!
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Boom 💥 Suz, it’s stellar that Jay was such a star with your phone setup and ensured all your data was moved over smoothly. Nothing beats a recommendation for our shop ❤️ -Arvind
Jamie was very helpful and answered all…
Jamie was very helpful and answered all my questions in a very understandable manner. Would recommend him for help choosing a plan for any first timers.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Kaelyn, it’s brilliant to hear how confidently you were guided through everything. Jamie’s clear explanations and supportive approach clearly made choosing the right plan feel simple and stress free. We truly appreciate you sharing your experience. -Manavata
Sam was absolutely fantastic
Sam was absolutely fantastic, helped me with my order and was great banter :)
Everyone in the team chipped to help out with the bank which was great and we got to solve everything smoothly and quickly!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for sharing this lovely comment, Irene! We’re thrilled to hear that Sam and our team gave you such great support and made sure everything was handled smoothly. -Afaq
Excellent service
Very pleased with the service I got in store, Jay was really helpful sorting my phone which had broken and also saved me money on my broadband.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, great to hear Jay got your phone sorted and helped make your broadband a better fit too. -Kishan
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Simon. We’re delighted to know you’re extremely happy with the service you received. 😊 -Ayesha
thanks to Jay for a great deal and…
thanks to Jay for a great deal and great service today
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Jay turned great value into an outstanding experience, showing exactly what customer care should feel like, Prince. -Ashifa
Jamie (assistant manager) was super…
Jamie (assistant manager) was super helpful and answered all our questions!!
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Eva, we’re delighted Jamie’s attentive support and clear answers made your visit so smooth and reassuring. Your feedback means a lot to us. -Suhaas
Jamue assitant manager was outstanding…
Jamue assitant manager was outstanding and explained everything perfectly
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks so much, Luis! We’re absolutely buzzing to hear how brilliantly Jamue supported you. His confidence, clarity, and ability to break everything down so effortlessly truly set him apart. We’re thrilled he made such a standout impression! -Manavata
Easy going
Assistant manager explained the process well, good customer service, 10/10
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for the perfect rating, Kacper. We are pleased our Assistant Manager provided clear explanations and supportive guidance during your visit. -Suhaas
Thanks Jay
Thanks Jay, happy Customer Service, thanks for the Tea such a warm reception,
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you for your feedback, Vjther. We’re pleased to hear that Jay made you happy with the support and that you appreciated the warm welcome. 😊 -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.