Excellent experience, great staff. Well worth popping into shop in Falkirk High Street to sort stuff out.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic, knowledgeable staff. Friendly and always willing to help, no matter how small my question. I wouldn't go anywhere else! Thank you Megan with the assistance of Faye
Company replied
Paul was very welcoming , helped us choose the correct deal that we needed , we still like to go into the shop and speak face to face with someone .paul is very helpful and made us feel comfortable wi... See more
Company replied
The quality of advice here and expertise is always outstanding. Very dependable service as always. Faye and Leah were great
Company replied
Company details
About Three UK - 3Store Falkirk
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
72 High Street, FK1 1DD, Falkirk, North, United Kingdom
- 01324634402
4.8
Excellent
49 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Falkirk
Hi James, that’s great to hear. Skye and Andy clearly made a strong impression, and it’s fantastic that they got everything sorted for you so quickly.
The quality of advice here and…
The quality of advice here and expertise is always outstanding. Very dependable service as always. Faye and Leah were great
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi Franklin, thank you for your wonderful feedback! We’re delighted to hear the quality of advice and service stood out, and that Faye and Leah made such a positive impact. Your trust means a lot to us. -Samad
Great Staff
Excellent experience, great staff.
Well worth popping into shop in Falkirk High Street to sort stuff out.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you so much for your lovely feedback, Kaleem! We’re delighted to hear that our team gave you such a wonderful visit. 😊 -Veronica
Great service!
Megan was wonderful in the store, got me everything I needed and was very pleasant!
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi Arif, we’re thrilled Megan delivered exceptional service. Thank you for taking the time to leave us a 5⭐ review. -Maryalex
Reply from Three UK - 3Store Falkirk
Thank you for your review. It's always lovely to read such nice feedback. -Suhaas
All staff were very friendly and…
All staff were very friendly and helpful.
Skye helped us and was very knowledgeable.
Fantastic customer service.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you, Fiona, for sharing such kind words. We’re thrilled to hear that Skye and the team made your visit so positive with their expertise and warm approach. 😇 -Prabhjeet
Friendly helpful service with answers…
Friendly helpful service with answers to most of my questions. Straight forward transaction.
Thank you to Leah in Falkirk.
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi there. It is great that you had such a friendly experience and found everything so simple. We are very happy to hear that Leah at our Falkirk store provided such excellent support. -Kishan
Fantastic
Fantastic, knowledgeable staff. Friendly and always willing to help, no matter how small my question. I wouldn't go anywhere else!
Thank you Megan with the assistance of Faye
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you for sharing such positive feedback, Nicola. Megan, together with Faye, delivered the level of care and service we strive for, and we’re delighted your experience has made us your first choice. -Ashifa
Really Gud experience….
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Such a kind 5⭐ review, Riyan. We’re delighted to hear you had a great experience with us. Sending you warm wishes for the rest of your day! 🌷 -Ayesha
Skye took her time to explain my…
Skye took her time to explain my contracts and options open to me.
Nice experience today.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you for sharing your feedback! It’s great to hear that Skye offered clear guidance and helped you understand everything available to you. -Afaq
The Falkirk team was very helpful with…
The Falkirk team was very helpful with fixing my tablet!
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you for taking the time to leave your feedback, Nancy! We’re really glad to hear that the Falkirk team got everything sorted for you and ensured your device was back up and running. -Afaq
I was served by Faye today and she was…
I was served by Faye today and she was absolutely amazing and was able to help me in a very timely manner! Terrific work!
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey Jay, we’re thrilled that Faye made your experience so positive! Thank you for this amazing 5⭐ review! -Veronica
Fab knowledge
Fab knowledge, friendly manner and will.make a good customer service agent.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you, Keri. It’s fantastic to hear the combination of strong knowledge and a warm approach stood out to you. Feedback like this really makes our day. 😇 -Prabhjeet
Skye and Paul
Skye and Paul, were awesome in their professionalism and warm rapport. Very happy
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Amazing, James! We’re thrilled Skye and Paul made your experience excellent. 🎊 Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
Reply from Three UK - 3Store Falkirk
Hi Duncan, we’re delighted Megan provided great care and delivered a seamless experience. -Kishan
Very efficient
Very efficient, friendly service from Skye. She increased our requirements and made the process seamless
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey Fiona, it’s fantastic to hear how Skye made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Leah was brilliant in the store
Leah was brilliant in the store. Will be back for a chat because she was so lovely.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thanks for the review, Caroline! We're thrilled that Leah gave you great service and friendly guidance at the store. ⭐ We can’t wait to welcome you back again! -Neha
Reply from Three UK - 3Store Falkirk
Thank you so much for the amazing 5⭐ review, Iohn. 🌟 We're thrilled to know you’ve consistently had positive experiences with us. Here’s to great things ahead ❤️ -Arvind
Staff were great
Staff were great. Friendly and knowledgeable. Would thoroughly reccomend.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you for sharing this, Gareth. It’s fantastic to hear the team delivered such a positive and reassuring experience. -Manavata
Reply from Three UK - 3Store Falkirk
Hey Ross! Nothing makes us happier than knowing we could brighten your day. Have a fantastic day filled with positivity! 🌼 -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.