Visited Falkirk Three Store to get assistance with storage problems on mobile phone. Member of staff, Skye, was extremely helpful and professional, taking the time to explain things and provide a solu... See more
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Paul was very welcoming , helped us choose the correct deal that we needed , we still like to go into the shop and speak face to face with someone .paul is very helpful and made us feel comfortable wi... See more
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John the store manager was super helpful today helping me to upgrade my current phone so I receive a better deal for using it abroad on business. He was also very knowledgeable explaining the differen... See more
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We have been dealing with this branch of 3 for over a decade. We have always experienced outstanding service here and would highly recommend this store to other customers. I have promoted this store w... See more
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Company details
About Three UK - 3Store Falkirk
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
72 High Street, FK1 1DD, Falkirk, North, United Kingdom
- 01324634402
4.8
Excellent
63 reviews
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Great service from Megan in the store
Great service from Megan in the store, she took me through everything thoroughly and I left the store really pleased!
January 22, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Danielle, we’re so delighted to hear Megan provided such attentive service and made your visit so positive. We’re glad you walked away feeling happy and confident! 🤗 -Ayesha
Great experience with Skye today at…
Great experience with Skye today at Falkirk shop. Everything explained clearly and answered all my questions with patience. I was with 3 for many years and it’s nice to be back. Thank you Skye.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi James. We're delighted Skye at our Falkirk store gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
They are very nice people they attend…
They are very nice people they attend to me very well and was smiling all through. They solve my issue without any stress
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Falkirk
Thank you so much, Kudirat! We’re really happy to hear our team attended to you with smiles and solved your issue smoothly. Your kind words have brightened our day! ✨ -Ayesha
Reply from Three UK - 3Store Falkirk
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Paul was very welcoming
Paul was very welcoming , helped us choose the correct deal that we needed , we still like to go into the shop and speak face to face with someone .paul is very helpful and made us feel comfortable with no pressure to purchase anything we did not need . An asset to the company
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey Jane, aw thank you! ☺️ We’re super happy Paul made you feel comfortable and supported you throughout. That’s exactly what we love to hear from our customers. Hope you have a lovely day! -Ayesha
Great experience
Great experience, staff are lovely and very knowledgeable
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great customer service
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Moving provider
Visited the store today as I was wanting to change myself and my 2 kids over from 02 and I was finding it difficult to do online all at once, Leah took no time at all in finding me the best deal and sorting out all the necessary details as I already had the PAC codes , all done swiftly despite me asking multiple questions etc , nice friendly atmosphere in store ,cheers 👍
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi Alan, thank you for leaving a 5 ⭐️ review. It’s great to hear Leah made the switch easy for you and your kids, and that you felt comfortable in store. Welcome to the Three family, we're glad to have you with us! -Kishan
Falkirk team
I really want to thank Lewis from the Falkirk branch for helping me.
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
That's wonderful to hear! A big shoutout to Lewis at our Falkirk branch for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
Skye was very helpful with our…
Skye was very helpful with our requirements for a phone for our non verbal autistic son. Its his first ever phone. The staff in Falkirk were absolutely amazing and listened to our needs.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Reply from Three UK - 3Store Falkirk
That's brilliant, Alison :) Thanks for writing a great review -Scott
Fantastic and knowledgable staff
Fantastic and knowledgable staff! Couldn’t have had a better or more positive customer experience!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Falkirk
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
John the store manager was super…
John the store manager was super helpful today helping me to upgrade my current phone so I receive a better deal for using it abroad on business. He was also very knowledgeable explaining the differences between the iPhone 17. Highly reccomend his service!
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent service from all the team
Popped in to get another SIM for a family member. Fast, friendly service from the team as always. I always come away feeling that nothing is too much trouble for them. Would definitely recommend the Falkirk 3 store
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Thanks for this amazing 5⭐ review, Una. We really do appreciate you taking the time to send this over! Great work team 🎉 -Jade
Paul and Megan did a wonderful and…
Paul and Megan did a wonderful and incredible job on my account very helpful and friendly service
Would recommend everyone visits the branch and make purchases
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Thanks for this fantastic 5⭐ review, Margaret. We really do love to hear this! Well done to Paul and Megan 👏 -Jade
Excellent customer experience with Three
My experience with Three in helping to port several numbers from another network over to existing contracts I have with them has been an incredibly easy, straightforward and pleasant one.
I really cannot emphasise how friendly, knowledgeable, helpful and professional the team in the store were.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Falkirk
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great Experience
Great Experience, Andy was really helpful and explained everything well. We got everything we came for and more.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Thanks for this amazing 5⭐ review, Lennon. We really do appreciate you taking the time to send this over! Well done Andy 🎉 -Jade
Staff was friendly and helpful
Staff was friendly and helpful, helped make the purpose easy
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Falkirk
Hey Grant, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
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