The staff who served me going above and beyond my expectations of what customer service is truly about . Very attentive, good at putting me at ease when I was in distress. Extremely knowledgeable a... See more
Company replied
Location
Switch locationUnit 64 29 Westbury Mall, Fareham Shopping Centre, PO16 0PD Fareham, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very polite staff, had help from Beth today. She was very kind and gave great advice and very good explanations on what to do with getting a new contract. Jonathan also helped my parents with getting... See more
Company replied
I had an amazing experience from start to finish with Jonathan in fareham. The service was fast, friendly, and genuinely went above and beyond my expectations. Everything was handled professionally,... See more
Company replied
A wonderful experience!! Lovely service and staff were friendly. Had a nice chat. Gave me all the information I needed on setup and a carrier for the router.
Company replied
Company details
About Three UK - 3Store Fareham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 64 29 Westbury Mall, Fareham Shopping Centre, PO16 0PD, Fareham, South, United Kingdom
- 01329289686
4.8
Excellent
40 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service i've been…
Very happy with the service i've been given today.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hey Sharon! Nothing makes us happier than knowing we could brighten your day. Have a fantastic day filled with positivity! 🌼 -Ayesha
Really helpful
Really helpful, customer service are very professional, Chris have helped me on my new phone, and very happy purchase
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
We’re thrilled to know that your experience with Chris and our team made your new phone purchase seamless and enjoyable. Providing expert guidance alongside exceptional service is at the heart of what we do, Ning. -Ashifa
Reply from Three UK - 3Store Fareham
Hi Jerome! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Great easy friendly service from your…
Great easy friendly service from your excellent staff from start to finish, thanks again three..
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Thank you for sharing this wonderful feedback, Kevin! We’re delighted to know that our team made your experience positive. 😊 -Maryalex
A wonderful experience!
A wonderful experience!! Lovely service and staff were friendly. Had a nice chat. Gave me all the information I needed on setup and a carrier for the router.
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hi Frances! It’s brilliant that the team made you feel so welcome and ensured you were all set with your broadband and a carrier for your router. We’re thrilled you enjoyed the great conversation! ✨ -Kishan
I was happy with today’s service
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hi John, thanks for taking a moment to leave a review 😊 It’s great to hear everything went well during your visit. -Shivam
Reply from Three UK - 3Store Fareham
Hello Emily, what an incredible note! Thank you for sharing your experience. We’re delighted to have earned your recommendation. -Ashifa
Really good service.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Woohoo 🎉 Thrilled to hear you had a fantastic experience 🚀 Thanks so much for the glowing 5⭐ review, Kevin. -Arvind
The staff who served me going above and…
The staff who served me going above and beyond my expectations of what customer service is truly about . Very attentive, good at putting me at ease when I was in distress. Extremely knowledgeable about her field of expertise in her role.
The only thing really that could be improved I think in my opinion for the store would be to have a few extra charging stations as when I looked there was only one . I think it would be handy in peak times for customers whilst they’re waiting patiently .
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
We appreciate you sharing your feedback about the store, Jonathan. We’re thrilled that our team got everything sorted so smoothly for you. Thank you for the 4⭐ rating. We’ll keep working to make your next experience even better. -Afaq
Chris was amazing and made me feel safe…
Chris was amazing and made me feel safe in my choices. Very happy with my purchase today
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Thank you for taking the time to share your thoughts, Michaela. We’re really pleased to hear that Chris helped you feel confident throughout your visit and that you left happy with your new purchase. -Afaq
Very polite staff
Very polite staff, had help from Beth today. She was very kind and gave great advice and very good explanations on what to do with getting a new contract. Jonathan also helped my parents with getting new phones and was equally as polite as beth. Very good experience today.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hi Jayce, thanks for sharing this. Great to hear Beth supported you so well with your new contract, and that Jonathan gave your parents the same positive experience. -Kishan
Visited the store and had great…
Visited the store and had great service. Felt looked after and listened to. Dont get that at every phone shop. Thank you
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
It means the world to us that you felt attended to and valued, James. Thank you for this amazing review -Scott
Great Service
The team were brilliant helping my Mum with her issue, never made her feel silly or talked down to. Sorted it quickly and easily, thank you.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hey Lucy, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Excellent service from everyone always…
Excellent service from everyone always very pleased.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hey Kenneth, that’s superb! We’re glad that our team made sure everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Welcoming experience
Welcoming experience, it is always welcoming when I come into the store. Today was excellent, Daniel was supportive and had a clear understanding of our issues.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Jean, thank you for sharing such uplifting feedback. Hearing that each visit leaves you feeling valued means the world to us, and we’re thrilled that Daniel provided such attentive guidance with real clarity. Your message brings a genuine boost to our team. -Manavata
Jonathan was extremely helpful
Jonathan was extremely helpful, I joined from O2 and got a significantly better deal than the one I was on.
Would definitely recommend Three in Fareham
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Beth at the fareham store was lovely…
Beth at the fareham store was lovely and very patient, she explained everything so I could understand easily.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Thanks for your feedback, Abigail, and it's lovely to hear that you enjoyed great customer service from Beth during your store visit. We appreciate you taking the time to share this with us. -Michael
Beth was very kind and patient and…
Beth was very kind and patient and helped me with my enquiry
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Hi Sue. We’re thrilled to hear how Beth’s thoughtful approach made your enquiry feel straightforward and reassuring. Feedback like this really makes our day. ☺️ -Prabhjeet
Chris was really helpful and helped me…
Chris was really helpful and helped me find the perfect phone plan. Highly recommend 👌
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Alice, thank you for taking the time to share your thoughts. It’s wonderful to hear that Chris brought such great energy and helped you secure a plan that suits you well. Wishing you a fantastic day. -Afaq
Very good all sorted
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Fareham
Margaret, that’s amazing news. We’re absolutely thrilled everything has come together perfectly for you. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.