After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had... See more
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Location
Switch locationRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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See what reviewers are saying
Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... See more
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I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... See more
Company replied
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... See more
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Company details
About Three UK - 3Store Folkestone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, United Kingdom
- 01303244850
4.9
Excellent
69 reviews
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Great experience
It's been great to deal with guys in store. Ali was super helpful.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Lenin! We're glad Ali got everything sorted perfectly for you. 🙌✨ Outstanding service all the way, we’re so glad you felt supported! See ya soon 🚀 -Kashish
Great experience with Peter in store!
Great experience with Peter in store!
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Lewis, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that Peter made your visit exceptional. -Ashifa
I walk in today and I wanted you to…
I walk in today and I wanted you to switch my number over three from vodafone and i meet Ajay there, he very nice guy offer me great deal.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for the kind words, Dipendra. Wonderful to hear Ajay made your visit smooth and helped you switch your number without any hassle. 😃 -Ayesha
Very helpful - saved me from pulling my remaining hair out !
Very helpful pair of guys in store. I have been having issues with my home broadband service and after nearly 2 hours and numerous tests with the help desk we were still no closer to getting back online. I then spoke to Ali at the Folkestone store who told be to bring the router and sim card into the store and he'll will take a look. I went in and he got me back up and running within minutes. I can't recommend them enough, very, very helpful
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thank you for your feedback. We’re happy to hear that Ali at our Folkestone store made your experience fabulous. We hope you have a wonderful day! 😊 -Neha
James and Peter were amazing
James and Peter were amazing. They helped me clear my phone of viruses. Would highly recommend. They deserve a payrise
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Boom 💥 Madeleine, reviews like yours truly make our day. We’re so pleased James and Peter could step in, remove those digital threats and get your device back to its best. Your recommendation and kind words mean a great deal to us. -Arvind
Reply from Three UK - 3Store Folkestone
Hey Karyn, thank you for sharing this amazing 5⭐ review! We’re thrilled Zofia gave you such a fantastic experience. -Veronica
Ajay
Ajay, was very helpful - helped me renew all 3 contracts today - very efficient and professional
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thank you for sharing your experience Hannah 🌟 We’re delighted to hear that Ajay offered you such brilliant support during your 3 contract renewals. Wishing you joy and smiles ahead ❤️ -Arvind
In store experience better than online
I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online.
I was helped by James who flawlessly helped me get my S26 Ultra and a 200gb plan. James is a testement to the store and company and deserves any praise, promotion or pay rise you send his way.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hello Mike, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Customer service was very good
Customer service was very good. Staff very helpful.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey Stefan! 🎉 That’s awesome to hear! A huge shoutout to our team for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Reply from Three UK - 3Store Folkestone
Thank you, Sophie 😊 for such an uplifting review. We’re glad Ajy offered excellent support and helped make your experience a positive one. Have a wonderful day 🌟 -Arvind
Came into store with an account query
Came into store with an account query, James was amazing, very helpful and didn’t make me feel under pressure. Explained all and I left with the answers that I understood
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for your review, Christine. We’re glad James was supportive and made the whole process clear and comfortable for you. 😊 -Veronica
Ethan was so good and was so…
Ethan was so good and was so thoughtful, I have been with you for many years and will continue to do so
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Carole, this absolutely made our day. Ethan gave his all to make everything smooth for you. Your appreciation highlights the impact he made. Your loyalty over the years means a lot to us. -Afaq
Really helpful and very professional…
Really helpful and very professional had a great experience. Ethan at the Folkestone store was amazing and made upgrading my phone very easy
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Reply from Three UK - 3Store Folkestone
Hi Wendi, we’re glad you had such an upbeat experience! It’s great to know you found our team welcoming and supportive. Thanks for the 5 ⭐ review. -Kishan
Peter was very helpful in setting me up…
Peter was very helpful in setting me up with a contract.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Incredible, Lewis! ✨ It’s wonderful to hear that Peter was so helpful and made everything go smoothly for you. We love knowing you had such a positive experience, so thank you for the fantastic 5 ⭐ review and for making our day! -Kishan
Reply from Three UK - 3Store Folkestone
Hey Natalie, we really love hearing that from our customers. Thank you so much for the 5 ⭐ review! Wishing you a wonderful day 😊 -Ayesha
New sim
Was able to sort the transfer of a physical sim to an e sim for a new iPad easily
And able to revalue my other sim contracts
Thank you Ethan
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
That's fantastic, Craig. We're really glad to hear that Ethan provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Ethan was very pro active in helping me…
Ethan was very pro active in helping me with what I needed and recommended what was tge best deal for me. I truly recomment an experience shopping in 3 Folkestone
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hello there, we absolutely love hearing this from our customers! A huge shoutout to Ethan for being so helpful. Congratulations on getting the best deals, Hope you have a wonderful day 😊 -Ayesha
Ethan was great well mannered and…
Ethan was great well mannered and polite and sorted my phone would recommend him to all my friends glad I changed to 3
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We appreciate that, Sylvia. We're delighted that Ethan was cordial and accommodating :) Thank you for a lovely review -Scott
Ethan was outstanding we are both in…
Ethan was outstanding we are both in our 70s and he helped us all the way though to the end a great gentleman
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We're chuffed that Ethan was a great help, making things easy to understand for you both, Tony. Thank you for a brilliant review -Scott
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