After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had... See more
Company replied
Location
Switch locationRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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See what reviewers are saying
Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... See more
Company replied
I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... See more
Company replied
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... See more
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Company details
About Three UK - 3Store Folkestone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, United Kingdom
- 01303244850
4.9
Excellent
70 reviews
Asks customers to review
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Very good customer service and quick…
Very good customer service and quick and easy process
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hello there.
That's wonderful to hear, Shane. Thanks for the amazing feedback. -Pete
Supportive staff ib store
The guys in store, Doug and Ethan was really helpful in finding the right deal for me. Its great to see their's still some friendly and supportive stores out there.
October 2, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for the amazing 5⭐ review, Neil. Well done Doug and Ethan 🎉 -Jade
Excellent customer service!
Popped in this morning just to ask a few questions about the network, James was amazing, answering all the questions I had and then helped me out with a new case and screen protector. Will definitely be a returning with service like that!
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Awesome 😊 -Maxine
James was very helpful in store with…
James was very helpful in store with great advice.
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for taking the time to leave a great 5* review, Matt. Well done to James 🎉 -Jade
Excellent customer service
Excellent customer service, James and Store Manager Michael were brilliant and answered every question I had.
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for your feedback, Del, and it's lovely to hear that you enjoyed great customer service from James and Michael. We appreciate you taking the time to share this with us. -Michael
Great service
We were able to get home internet sorted the same day we visited, my wife transferred her pay as you go sim from another provider to 3 while keeping her number and I changed my 3 pay as you go to a much cheaper contract. Everything was done instore with James expert help - he was extremely helpful and efficient .
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
This is amazing to hear, Jon.
Thanks for taking the time to leave a 5⭐ review - We really do appreciate it! Well done James 🎉 -Jade
Reply from Three UK - 3Store Folkestone
Fantastic! Thanks for the 5⭐ review, Darian - We really appreciate it. Well done James 🎉 -Jade
Doug was very helpful and polite
September 29, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
That's great to hear, Ina. Thanks for your review 😊 -Maxine
Regarding James
Regarding James
What an excellent employee.
He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model. Told me about the available accessories and what was best to get me started.
Very helpful
Would certainly recommend him to other customers.
September 29, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks so much for sharing feedback on your experience with James, Henry :) we're delighted to hear that his expertise helped you decide on your next phone. We hope you enjoy it! -Michael
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