After an absolutely nightmarish and unproductive conversation with 3’s customer support online, I went into my local 3 store. I was greeted by James who was brilliant and helped resolve an issue I had... See more
Company replied
Location
Switch locationRU3, Bouverie Place Shopping Centre, CT20 1AU Folkestone, South, GB
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See what reviewers are saying
Regarding James What an excellent employee. He was polite very knowledgeable on mobile phones etc and gave me food for thought about my next iPhone. Explained the waiting time for the new model.... See more
Company replied
I was able to get more questions answered and make a more informed decision because I went into a store rather than sorting my upgrade online. I was helped by James who flawlessly helped me get my S2... See more
Company replied
James was really helpful gave us amazing advice and an incredible deal. Not pushy at all, just genuinely a lovely guy. So pleased with the service he provided and will definitely be recommending Three... See more
Company replied
Company details
About Three UK - 3Store Folkestone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
RU3, Bouverie Place Shopping Centre, CT20 1AU, Folkestone, South, United Kingdom
- 01303244850
4.9
Excellent
70 reviews
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Ethan was outstanding we are both in…
Ethan was outstanding we are both in our 70s and he helped us all the way though to the end a great gentleman
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We're chuffed that Ethan was a great help, making things easy to understand for you both, Tony. Thank you for a brilliant review -Scott
Came into store and instantly was…
Came into store and instantly was greeted by Ethan who was the most helpful member of 3 I have ever come across!!! A true credit to the company
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We're delighted that Ethan made you feel welcome in store and gave you the help you need. We're grateful for your lovely review, Suzanne :) -Scott
Brilliant experience Ethan helped us so…
Brilliant experience Ethan helped us so much with what we was looking for and gave us a brilliant deal 5 stars
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey.
Thanks! Your review is really appreciated. -Pete
The staff are really helpfull and…
The staff are really helpfull and knowledge
I'm glad I went to three
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi John, thanks for letting us know about your experience, this is what we love to hear, and we'll be passing your feedback on! -John
Very friendly and helpful staff who…
Very friendly and helpful staff who found me a great deal
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We're chuffed for you, Jonny, that's brilliant :) -Scott
Amazing colleague helped me transfer…
Amazing colleague helped me transfer back to Three
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
We're so excited for your return, Charlotte :) Welcome back! -Scott
Reply from Three UK - 3Store Folkestone
Thanks for this amazing 5⭐ review, Dawn. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
My experience at the shop was amazing
My experience at the shop was amazing. Service politeness on point, all the staff were very helpful thank you to Ethan that help me to set everything up and running I am very greatfull thank you
October 27, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for this amazing 5⭐review, Elsa. We really do appreciate you taking the time to send this over! Well done Ethan 🎉 -Jade
Doug is very helpful as always
October 27, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
That's fantastic to hear, J, We're pleased to hear you had a great experience with Doug. Thank you for leaving us a 5 star review -Scott
Ethan the assistant manager was…
Ethan the assistant manager was absolutely brilliant.
October 22, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for the review, Terry. We're glad to hear it's been such a good experience for you -Maxine
Great service
Dug and James gave me great service. Helped me get a great deal for an early upgrade.
October 21, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for the fantastic 5⭐ review, Olivia. We really do love to hear this! Well done Dug and James 🎉 -Jade
Very knowledgeable and helpful with a…
Very knowledgeable and helpful with a new contract.
October 15, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thank you for your feedback, Morgan. It's lovely to hear that you enjoyed great customer service when taking out your new contract. We appreciate you taking the time to share this with us. -Michael
BEN and the rest of the team where very…
BEN and the rest of the team where very helpful .
a very big thank you
October 13, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for your feedback, Mahmoud, and it's lovely to hear that you enjoyed great customer service from Ben and the team. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Folkestone
Thanks for your feedback, Brooke, and it's lovely to hear that you enjoyed great customer service from Ben. We appreciate you taking the time to share this with us. -Michael
Ben was very lovely
Ben was very lovely, helped us to get a new phone giving us loads of different prices for each phone we chose, he was very patient
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hey.
That's great news. Thanks for the 5 star review. -Pete
Reply from Three UK - 3Store Folkestone
Hey.
That's great to hear.
Thanks for the 5 stars. -Pete
Ethan who served me was very polite
Ethan who served me was very polite, knowledgeable and helpful
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hello there.
We're super glad to hear Ethan was so helpful.
Thanks for the support. -Pete
Michael and Doug are always a joy to…
Michael and Doug are always a joy to deal with
October 7, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Thanks for your feedback, David, and we're so glad to hear that the team's service left a great impression on you :) -Michael
Reply from Three UK - 3Store Folkestone
Thanks for your feedback, Tallulah, and we're so glad to hear that the team's service left a great impression on you :) -Michael
Very helpful and explained everything…
Very helpful and explained everything really well. Nothing was too much trouble.
October 5, 2025
Unprompted review
Reply from Three UK - 3Store Folkestone
Hi there.
Awesome stuff, Dawn. Thanks for the feedback. -Pete
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