Great customer service they always go that extra mile to sort things out for you love ❤️ this Edinburgh store wouldn't go anywhere else 😀 x
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See what reviewers are saying
Jamal and Kevin were awesome and Soo helpful,too all my stress away and solved my problem that had been on going with three online for months
Company replied
Excellent service from the second we walked in the door , from Kevin taking details , sorting contract etc , to handing over to Reilly to complete the deal , both great guys , been with 3 all my years... See more
Company replied
I visited the Three branch at Ford Kinnaird and found the staff incredibly friendly and professional. They made everything very easy for me and provided an excellent service and product. Truly outstan... See more
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Company details
About Three UK - 3Store Fort Kinnaird
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7B Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, North, United Kingdom
- 01316573316
4.8
Excellent
67 reviews
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Great customer service they always go…
Great customer service they always go that extra mile to sort things out for you love ❤️ this Edinburgh store wouldn't go anywhere else 😀 x
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello there, it's lovely to hear the Edinburgh team continually goes further to make every visit feel easy and welcoming. - Three Social Media Team
Jamal help me out Great very helpful &…
Jamal help me out Great very helpful & answered all my Questions..
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello Derek, we're happy to know Jamal guided you clearly. Thank you for the 5 ⭐ review. – Three Social Media Team
Jamal and Kevin were awesome and Soo…
Jamal and Kevin were awesome and Soo helpful,too all my stress away and solved my problem that had been on going with three online for months
July 12, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello Mark, it’s great to hear Jamal and Kevin made things clear and resolved the issue. We appreciate your feedback – Three Social Media Team
Efficient and knowledgeable
Efficient and knowledgeable. Very helpful for a tech dinosaur such as me!
July 8, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Amazing to hear, Simmonds. Delighted the team’s guidance made things simple and took the stress out of dealing with your device.
– Three Social Media Team
Great cusromer service experience
Great cusromer service experience. Jamal has been of great help. Thank you.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
That’s brilliant, Taiwo 🌟 We’re pleased Jamal’s support made such a positive impression. Thanks for sharing the love 😊
- Three Social Media Team
Reply from Three UK - 3Store Fort Kinnaird
Thanks for highlighting Kevin’s service, Delia. It’s great to hear your experience was positive. Wishing you a great day ahead.
— Three Social Media Team
Reilly was a great help and knew his…
Reilly was a great help and knew his job inside out.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks for your feedback, Richard. It’s positive to know your experience was handled clearly and that Reilly assisted you effectively. Your acknowledgement of his efforts is appreciated.
Three Social Media Team
Very helpful .Nice young man.plenty…
Very helpful .Nice young man.plenty time.Explaining things.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Helen. Thank you for sharing your experience. We are so glad our advisor took the time to keep things clear and ensure you felt completely supported during your visit.— Three Social Media Team
Very good assistance with great…
Very good assistance with great information
June 24, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you so much, Andrew! 💖✨ We’re delighted you received such good assistance and helpful information. Your feedback truly brightens our day 😊🌸☺️ — Three Social Media Team
My experience with the advisor was very…
My experience with the advisor was very painless, he fixed was I know was a difficult problem, probably my fault.
Satisfied customer 😊
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi John, thank you for sharing your feedback. We’re really pleased to hear that our advisor was able to sort out a tricky issue and make the process feel effortless for you. 😇 -Prabhjeet
Reply from Three UK - 3Store Fort Kinnaird
Awesome! That’s what we like to hear. Thank you for your feedback! 🙌 -Veronica
Outstanding service from Tamati
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Lesley, thank you so much for the 5⭐ review! We are delighted to hear you received outstanding service from Tamati. -Kishan
Service from Jamal was perfect
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi John! 😊
Brilliant to hear Jamal took such great care of you. Thanks for taking the time to share your experience with us! 🙌 -Ayesha
Excellent services, Reilly was calm, helpful and very knowledgeable , I feel I got the best deal on offer to suit my parameters .
Excellent services
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Oh wow! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ -Neha
Jamal was fantastic and made my phone…
Jamal was fantastic and made my phone shopping experience easy and convenient.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Louise, thanks for sharing this — brilliant to hear Jamal made choosing your new phone so straightforward and stress‑free. Sounds like you had a great experience. -Shivam
I came into the store at fort Kinnaird…
I came into the store at fort Kinnaird this morning looking at options for upgrading and replacement devices, I have been a loyal customer to three for many years jamal and his colleagues were very informative and knowledgeable.. jamal invested my needs requirements for the device and gave me a few options in detail. Top service as always highly recommended
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for taking the time to leave this review, Sunny. We’re so pleased to hear that Jamal and our team were able to guide you through your upgrade options with care and detail at our Fort Kinnaird branch. 😊 -Veronica
After an issue with an on line order
After an issue with an on line order, the guys in store sorted everything out very smoothly.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello John, we’re delighted our store team provided such attentive support and got everything sorted. Thank you so much for the 5 ⭐ review! -Samad
I visited the Three branch at Ford…
I visited the Three branch at Ford Kinnaird and found the staff incredibly friendly and professional. They made everything very easy for me and provided an excellent service and product. Truly outstanding customer service from a very respectful and helpful team. Thank you so much
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for taking the time to share this lovely review, Abdalla. We’re delighted to hear that our team provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
Reply from Three UK - 3Store Fort Kinnaird
Hello Margaret! We're thrilled to hear you had a great experience with Tamati. Thank you for the review! -Afaq
absolutely first class service Reilly…
absolutely first class service Reilly and Kevin above and beyond top marks.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
William, we really appreciate you sharing this. Hearing that Reilly and Kevin delivered such outstanding support is fantastic, and it’s clear they made a real difference during your visit. Your praise will definitely be passed on to them. -Manavata
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