Three store in Fort Kinnaird were excellent. Big thanks to Riley and Kevin. Cheers for assistance and products today.
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Reilly and Kevin were very helpful and friendly. Excellent customer service and provide me with product knowledge. I came in to collect my broadband and left with a phone contract. Thank you!
Company replied
Excellent service from the second we walked in the door , from Kevin taking details , sorting contract etc , to handing over to Reilly to complete the deal , both great guys , been with 3 all my years... See more
Company replied
Staff helped immensely very helpful kind & not over bearing and saved money on broadband that I didn't think I could get anywhere especially three. They also helped my friend too,so both happy, plus... See more
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Company details
About Three UK - 3Store Fort Kinnaird
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7B Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, North, United Kingdom
- 01316573316
4.8
Excellent
82 reviews
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Great service and friendly staff.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Amy, this is exactly what we want for our customers. Thank you for spreading such wonderful energy with us. 🌷 -Ayesha
Armand was very helpful and clear in…
Armand was very helpful and clear in his explanations. Also very understanding when we couldn't remember our passwords etc
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Ruth. We're glad that Armand made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Customer service was excellent Kevin …
Customer service was excellent Kevin took his time to explain things gave great advice and sent us off with everything we needed very pleasant experience
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Bravo, Audrey! 🎊 We're happy to hear that Kevin made your experience fantastic. Thanks for the awesome 5 ⭐ review! -Afaq
New phone needed - emergency
My phone died yesterday and I was in dire straights. Tama came to my rescue with setting up a new phone. So very grateful for his patience, professionalism and knowledge. Thank you.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Wow, Samantha! 🎉 It’s wonderful to hear that Tama made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
Excellent service from Riley at Fort…
Excellent service from Riley at Fort Kinnaird branch.very very helpful and polite Could not have asked for more.Thank you
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
That’s wonderful to hear, Jannet! A big shoutout to Riley at our Fort Kinnaird store for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
Mis sold
Useless! Sold a tablet and was told did have 5g! Got home to find out no 5g!
Phoned to advise this and all they had to say was we can return it! But I still need a tablet! There was no don’t worry we will sort and get you a tablet you need .. just pop in and return it!
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello there, we understand that you’re looking for a tablet with the right capabilities rather than just a return. We want to make sure you’re set up with a device that meets all your requirements, so please connect with us directly through this link so our team can help further: https://bit.ly/3C43TKN -Kishan
Very helpful
Very helpful, wanted to get best deal. For full family.
Armand was brilliant.
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
We’re delighted to hear that Armand made such a positive impact, Valerie! Thank you for sharing your experience and for the 5⭐ review. -Ayesha
Jamal was really helpful and explained…
Jamal was really helpful and explained everything. Got me a really good deal which is always a bonus.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great deals
Staff helped immensely very helpful kind & not over bearing and saved money on broadband that I didn't think I could get anywhere especially three.
They also helped my friend too,so both happy, plus got another item as an xmas present for my child too.
Very happy customer. Staffs name was Kevin manager and tama
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
We’re thrilled to hear that Kevin and Tama provided such excellent service! It’s wonderful to know they helped you save money on your broadband and even assisted in finding a special Christmas gift for your child. Thank you so much for the 5 ⭐ review! -Shivam
Great deal
Great friendly service from tama
And the manager, helped us get a great deal,
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Wow! Your amazing 5 ⭐ review truly made our day. We’re thrilled Tama and the manager delivered an exceptional experience and helped you secure the best deal. -Ashifa
Tama was extremelly helpful helping me…
Tama was extremelly helpful helping me set up my new phone. Could not have done it without him. Great servive.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Samual & Tama were extremely helpful…
Samual & Tama were extremely helpful when I had been scammed over a phone call. I arrived at the shop and was reassured and processes were put in place and the fake order cancelled. My distress was handled first and foremost.
I am very grateful to them both. My sim is now updated in the store today. Staff were exceptional in their customer service
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
We're disappointed that you had that experience with a scammer, Grace, we can understand how stressful it would have been. It's fantastic, and a great relief, that you found Samual and Tama were understanding and helpful for working towards resolving it for you. Thank you for your review -Scott
The most helpful staff ever
The most helpful staff ever, I can’t thank them enough
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello Yvonne, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Fort Kinnaird
Hey Andy, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Amand was very helpful and explained…
Amand was very helpful and explained things very well. Offered alternatives etc
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Armand was brilliant
Armand was brilliant. If it wasn’t for the rapport he built with me when I went to collect my phone it would probably would have lead to a complaint. I went to pick up a phone I thought I had upgraded, instead I had bought a new connection. Armand though sorted it all and in record time. Oh and it was also cheaper. Next time I upgrade I will go into the shop and not just pick up the order.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks for the 5* review! We appreciate your feedback -Maxine
Made everything super easy
Made everything super easy, very friendly staff. Armand and si helped me sort out my new phone very quick
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Customer service above and beyond…
Customer service above and beyond expectations. Couldn't have been more helpful
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great customer experience
Friendly, helpful and courteous staff who know their job and made things so easy for us.
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Mr Christie 👋
Thanks for this fantastic 5⭐ review. We really do appreciate it! Have a great day 😊 -Jade
Reply from Three UK - 3Store Fort Kinnaird
Thanks for this amazing 5⭐ review, Cardorso. We really do appreciate you taking the time to send this over! Great work Sirinder 🎉 -Jade
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