Sirinder and Tamati fantastic customer service, even though I wasn't a 3 customer. I had dreadful issues with my phone which they sorted. I would highly recommend these guys.
Company replied
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See what reviewers are saying
Im very happy with that wonderful Seller in 3 store, Mr. Sirinder. Assistent Menager, the best service, That very very helpful Person, Im so happy with His help, very good expirience for me and I wil... See more
Company replied
Excellent service from the second we walked in the door , from Kevin taking details , sorting contract etc , to handing over to Reilly to complete the deal , both great guys , been with 3 all my years... See more
Company replied
Staff helped immensely very helpful kind & not over bearing and saved money on broadband that I didn't think I could get anywhere especially three. They also helped my friend too,so both happy, plus... See more
Company replied
Company details
About Three UK - 3Store Fort Kinnaird
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7B Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, North, United Kingdom
- 01316573316
4.8
Excellent
77 reviews
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Presi and Armand
Presi and Armand
wow thank you both for helping me today
So pleasant So caring So happy
These 2 are a credit to your company
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Amazing! We’re thrilled to hear that Presi and Armand made your day with their caring and cheerful approach. It’s wonderful to know their positivity stood out. Moments like these brighten our day. ☺️ -Prabhjeet
Fantastic
Fantastic, really helpful. Tama helped us get great offers, was chatty and friendly
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you, Andrew! We’re delighted to hear that Tama made your experience enjoyable and ensured you received excellent deals. 😇 -Prabhjeet
Imman made quick work of our issue
Imman made quick work of our issue, and was a joy to work with.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Oh wow, Claire! Thank you for sharing such kind words about Imman. He truly is a charm, guiding you along the way. Here’s to many more smiling moments together! 💗 -Kashish
The staff was really helpful and provided…
Presi was really helpful and provided excellent customer service, thank you
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Eva, we couldn’t be happier! Presi made sure your experience stood out, and your thoughtful words brighten our day. -Ashifa
Kevin was great credit to three really…
Kevin was great credit to three really nice friendly guy and provided us with new sim deal
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for the feedback, Stuart. It’s great to hear that Kevin made the whole process easy and supported you with such a positive approach while arranging your new SIM plan. -Manavata
Prasanna your work is awesome and good…
Prasanna your work is awesome and good hospitality
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Friendly staff
Friendly staff. Easy to deal with. Trainee was confident and felt listened to and greeted with a smile
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you, Scott, for highlighting such encouraging observations. It’s clear that the team created an approachable and supportive atmosphere, making interactions smooth and uplifting. -Manavata
Reply from Three UK - 3Store Fort Kinnaird
Thanks a ton for your review, Alex! 🎉 Our team really nailed it, and we look forward to serving you again. ☺️ -Kashish
Reply from Three UK - 3Store Fort Kinnaird
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Reply from Three UK - 3Store Fort Kinnaird
Hi Carol,
Your 5 🌟 feedback shows how smooth the process was. We’re glad the phone change felt easy and hassle-free. -Shivam
Fantastic customer experience
Fantastic customer experience, Jamal was different class and explained all I needed to know, great service at great prices
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Barry, your feedback fills us with joy! 🌟 We're delighted to hear that Jamal made your experience seamless. Have an amazing day ahead! -Afaq
Great service
Jamal the assiatant was very polite and used laymans terms to help me understand. He was very friendly and I didnt feel rushed.
Excellent professional service
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
brilliant help today in store
brilliant help today in store, all 3 members were amazing help and got deals for upgrading my phone. Highly recommended.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Amy, thank you for your feedback. We’re delighted our store team supported you so well and ensured your phone upgrade came with excellent value ✨. It’s wonderful to know you left highly satisfied 🌟😊 -Shivam
Great service and friendly staff.
January 24, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Amy, this is exactly what we want for our customers. Thank you for spreading such wonderful energy with us. 🌷 -Ayesha
Armand was very helpful and clear in…
Armand was very helpful and clear in his explanations. Also very understanding when we couldn't remember our passwords etc
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Ruth. We're glad that Armand made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Customer service was excellent Kevin …
Customer service was excellent Kevin took his time to explain things gave great advice and sent us off with everything we needed very pleasant experience
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Bravo, Audrey! 🎊 We're happy to hear that Kevin made your experience fantastic. Thanks for the awesome 5 ⭐ review! -Afaq
New phone needed - emergency
My phone died yesterday and I was in dire straights. Tama came to my rescue with setting up a new phone. So very grateful for his patience, professionalism and knowledge. Thank you.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Wow, Samantha! 🎉 It’s wonderful to hear that Tama made your experience seamless and that everything went smoothly for you. Enjoy the rest of your day! -Manavata
Excellent service from Riley at Fort…
Excellent service from Riley at Fort Kinnaird branch.very very helpful and polite Could not have asked for more.Thank you
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
That’s wonderful to hear, Jannet! A big shoutout to Riley at our Fort Kinnaird store for providing such amazing support. Thank you for sharing your lovely feedback. -Veronica
Mis sold
Useless! Sold a tablet and was told did have 5g! Got home to find out no 5g!
Phoned to advise this and all they had to say was we can return it! But I still need a tablet! There was no don’t worry we will sort and get you a tablet you need .. just pop in and return it!
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello there, we understand that you’re looking for a tablet with the right capabilities rather than just a return. We want to make sure you’re set up with a device that meets all your requirements, so please connect with us directly through this link so our team can help further: https://bit.ly/3C43TKN -Kishan
Very helpful
Very helpful, wanted to get best deal. For full family.
Armand was brilliant.
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
We’re delighted to hear that Armand made such a positive impact, Valerie! Thank you for sharing your experience and for the 5⭐ review. -Ayesha
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