Three UK - 3Store Fulham Reviews 

58
TrustScore 5 out of 5

4.8

Fulham Broadway Retail Centre, SW6 1BW London, London, GB


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Rated 5 out of 5 stars

I went to look for a better monthly contract, and was greeted by Josef and Del at the Fulham Broadway store. They found the best deal for me, and were really, really nice, very professional, and ext... See more

Company replied

Rated 5 out of 5 stars

I received an email with a broadband offer but couldn't take it due to an issue with my account. I visited the store in Fulham, where Abdul quickly identified the problem, corrected my account details... See more

Company replied

Rated 4 out of 5 stars

Network is great overall especially for the price your paying but sometimes the network can be slow in certain areas but your getting your moneys worth at the end of the day

Company replied

Rated 5 out of 5 stars

Kristine at the Fulham Broadway store was incredible. She provided the information clearly, patiently and it helped me decide on what package was best for me. Can never be replaced by the current AI s... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Fulham

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Fulham Broadway Retail Centre, SW6 1BW, London, London, United Kingdom

  • 02073815970

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

30,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Service from Kristine

Top Service from Kristine, knowledgeable and professional.

January 20, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Great service Kristine

Kristine at the Fulham Broadway store was incredible. She provided the information clearly, patiently and it helped me decide on what package was best for me. Can never be replaced by the current AI solutions!

January 18, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hey Layla! We’re thrilled to hear that Kristine made your experience fabulous and helped you secure the best deal. We can't wait to welcome you back again! -Afaq

Rated 5 out of 5 stars

Josef in the Fulham store was great

Josef in the Fulham store was great - came in, left with 5G broadband in less than 30 mins. They sent it all up in store so all I had to do is plug it in at home.

Maybe I’m old school? I preferred going in and getting it sorted same day rather than doing it online and waiting for logistics.

January 17, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

That’s awesome, Gokul! Josef really nailed it! 🚀 5G broadband in under 30 minutes, impressive! We love that you enjoyed the old school way of getting it sorted the same day. Nothing beats walking out ready to plug in and go! Thanks for sharing your experience; you made our day! ☺️ -Kashish

Rated 5 out of 5 stars

Amazing service

Amazing service. Great patience and found an amazing deal. Momar set everything up for me

January 3, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Josef was very helpful and friendly and…

Josef was very helpful and friendly and the phone and service is great. I recommend the company three to anybody looking for a great service

January 2, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Great

Josef was really helpful and arranged my new contract while explaining everything. Three is great.

January 2, 2026
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hey Kostadin, incredible to hear! 🎉 A big thank you to Josef for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha

Rated 5 out of 5 stars

Momar was exceptional

Momar was exceptional! Great customer service looking after me and my mum. Extremely friendly made us both feel very comfortable!

December 22, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and easy with Joseph he was very helpful. Highly recommend!

December 20, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

I was treated by Abdul very well

I was treated by Abdul very well, he was pleasant and patient and did basically everything for me regardind the update and installation so that i don’t get in trouble when i get home and try to install the device by my own.
Excellent!

December 15, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Hello Karine, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Momar was extremely useful in talking…

Momar was extremely useful in talking me through all the different options and found me a plan that worked best for me.

December 9, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for this amazing 5⭐ review, Maxwell. We really appreciate you taking the time to send this over to us! Great work Momar 🎉 -Jade

Rated 5 out of 5 stars

The perfect pristine i love thus attencion

Perfect very good

November 5, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for your feedback, Mateus, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

The best service and support that I had…

The best service and support that I had well experienced and understanding job well done and well deserved the best from Momar

November 4, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for this fantastic 5⭐ review, Maria. We really do appreciate you taking the time to send this over! Great work Momar 🎉 -Jade

Rated 5 out of 5 stars

Abdul was super helpful

Abdul was super helpful! Thanks a ton for a great service.

November 4, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for your feedback, Elif, and it's lovely to hear that you enjoyed great customer service from Abdul. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

all good

All good, fast and friendly

November 4, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for the 5* review! We’re always working on ways to make our service better, so we appreciate your feedback. -John

Rated 5 out of 5 stars

Great Customer service all team members…

Great Customer service all team members in Fulham Store is great 😊

November 3, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for this amazing 5⭐ review, Tahmina. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Had a very helpful experience with…

Had a very helpful experience with Kristine. Great help.

November 3, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for your feedback, María, and it's lovely to hear that you enjoyed great customer service from Kristine. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Amazing service from Kristine

Amazing service from Kristine. Friendly, genuine and patient. Will be back real soon to renew a new deal

November 3, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Thanks for your feedback, Steve, and it's lovely to hear that you enjoyed great customer service from Kristine. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Abdul was amazing

Abdul was amazing, very helpful and set my device for me. Thank you for making my experience setting up my wifi easier

November 3, 2025
Unprompted review
Three UK - 3Store Fulham logo

Reply from Three UK - 3Store Fulham

Brilliant, Natalia. We are so pleased Abdul was able to explain how to set you your router clearly and patiently so you could feel confident it was working. We're so glad you've written a review for him :) -Scott

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