Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
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Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
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Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
Asks customers to review
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Absolutely fantastic so helpful and…
Absolutely fantastic so helpful and very informative.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely loving this energy, Gemma 🙌
Happy to know the help you got made things easier. -Ayesha
excellent service
Fahim gave excellent in-store and after sales service, nothing was too much for him. Very professional and customer orientated.
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Creating smiles and delight is what we’re proud to bring to our customers every day, Lee. Fahim made it happen beautifully. We hope you have a wonderful day. -Ashifa
Siaysha was an absolute star thank you…
Siaysha was an absolute star thank you so much
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Love hearing this ✨ Karen, wonderful to know Siaysha added such a bright spark to your experience 😊 -Arvind
Had a great experience with Fahim
Had a great experience with Fahim. I'm happy with the level of communication that was provided. Much appreciated.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Mahfouz, we’re thrilled that Fahim delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Excellent service From phil and fahim…
Excellent service From phil and fahim today sorting out my new contract
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for the great review, Adam! We’re thrilled to hear you got a new contract with fantastic support from Phil and Fahim 🎉. -Neha
Fahim offered a friendly and quick…
Fahim offered a friendly and quick service.
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That's impressive, Jen. We're super happy to hear that Fahim gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Terry was Perfect answering
Terry was Perfect answering, patient with experience
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Fahimeh, Terry truly rocked it! We’re overjoyed that the fabulous support made your visit unforgettable and earned a brilliant 5 ⭐ -Ashifa
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Mohammad. We’re delighted to hear Terry made your visit truly outstanding. Your feedback means a lot to us. -Manavata
Reply from Three UK - 3Store Gateshead Metro Centre
Meena, brilliant feedback. Jake will be smiling knowing he delivered exactly the support you were looking for. Thanks for leaving this sweet 5⭐. -Ayesha
Great service
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰 -Kashish
Excellent service.Terry was great and…
Excellent service.Terry was great and has sorted me a great deal well pleased. Thank you. Happy customer
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Doreen, thank you so much for sharing this. It’s wonderful to know that Terry took great care of you and helped you find the right option. -Afaq
Terry was fantastic
Terry was fantastic, service was excellent. Could not fault him. 5 stars
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Michelle, for sharing your feedback! We’re delighted to hear Terry gave you such excellent service and made everything run smoothly. 😇 -Prabhjeet
Terry was a very helpful and…
Terry was a very helpful and knowledgeable advisor
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emma, we’re thrilled Terry delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Really great service by terry
Really great service by terry, sorted my phone out and even transfered all of my old photos over to my new device. Happy customer and highly recommended
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Robert! 🌟 Terry truly went above and beyond for you, making sure your new phone was set up perfectly and your memories moved over safely. It’s fantastic to hear how smoothly everything was handled. -Manavata
Terrys service was excellent today
Terrys service was excellent today, he has provided us with great information and a cheaper broadband over all. Very happy
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Anna! 🎉 It’s fantastic to hear Terry provided you with the best service possible. Thank you so much for the 5⭐ review! 😊 -Ayesha
Kelly the Assistant Manager
Kelly the Assistant Manager, was brilliant. She was so helpful and knowledgeable. Made upgrading my phone and Broadband very easy. Will definitely be recommending this store and 3 to all my friends and family.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this fantastic feedback! It’s great to hear that the support you received from Kelly made your upgrade experience a positive one. Can’t wait to welcome you back again. -Afaq
Terry was totally amazing
Terry was totally amazing, he is mega helpful and would definitely recommend, thank you so much
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Katie, thank you for sharing your experience. It’s great to hear that Terry made everything seamless and provided such attentive support. -Afaq
Amazing service from Jake
Amazing service from Jake, listen to what I needed and was patient with me. Can’t thank him enough.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Alex, it’s wonderful to hear how well Jake supported you. His patience and attention to your needs clearly made a real difference, and we’re delighted your experience felt so smooth and reassuring. -Manavata
Good customer service by Terry
Good customer service by Terry. I will highly recommend him to new customers.
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Brilliant customer service
Brilliant customer service and run down of what offers we were eligible for. Even providing further advice for us to redeem the offer for when we're back from holiday, great customer service
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Ikonkar, it’s wonderful to hear that everything was explained so clearly and that you were guided toward the options that suited you best. It’s great that you were also set up with helpful next steps for when you return from your trip. Have an amazing day! -Afaq
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