Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
Company replied
Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
Company replied
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
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Great customer service from Emmanuel
Great customer service from Emmanuel. Thank you so much for sorting my Son’s new contract & phone. Will definitely be back!
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Ellis, we’re happy Emmanuel made the process smooth for your son’s new contract. Thank you so much for your 5 ⭐ review. - Three Social Media Team
I visit the metro centre store today…
I visit the metro centre store today and spoke to Emmanuel. I wanted to move from a business account to a consumer account and he was very helpful and explained the whole process. I would recommend him, thanks again
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for letting us know, Kate 🌟 We’re delighted Emmanuel supported you through the account change and made everything straightforward. Your feedback means a lot. 💙
Three Social Media Team
Very helpful and understanding because…
Very helpful and understanding because he was dealing with 2 phones and a nice lad also emanual
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Johnnie. We’re overjoyed Emanual’s attentive support handled every detail with care and earned such high praise 🌷
- Three Social Media Team
Fahim was great !
Fahim was great, guided me to pick the right contract for my needs and helped secure the phone I wanted which no one else had in stock. Brilliant service from him as always and thanks again, see you in 2 years time
July 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Syed. We’re overjoyed Fahim’s expert guidance helped secure the right contract and the device you had your heart set on, and it’s fantastic to know he continues to be your go to for support. We’ll be ready to welcome you back 🤝🌟
- Three Social Media Team
Very helpful
Fahim was very helpful and amazing. He is a credit to your company. Thanks Fahim for all your help.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Tahsin! Fahim clearly made your visit exceptional, and we’re so glad his support meant so much.
— Three Social Media Team
I had a lovely experience at this…
I had a lovely experience at this branch thanks to Fahim, he was absolutely lovely and helped me with everything. Very professional and friendly.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Woohoo! 🎉 Mehek! Great to know that Fahim was super helpful to you, thank you so much for trusting and choosing us. We're always happy to help 😄
I attended this branch today and I was…
I attended this branch today and I was served by Fahim would 100% recommend coming to this branch and try to get served by Fahim he was amazing.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Aman, thank you for recognising Fahim and the impression he made during your visit. It’s great to know you had such a positive interaction and chose to share your recommendation with us. — Three Social Media Team
Fahim was brilliant gave an amazing…
Fahim was brilliant gave an amazing experience thank you for your time
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Shayan, thank you for sharing your feedback. We are glad Fahim provided you with a top-tier visit and dedicated his efforts to ensuring you looked after.— Three Social Media Team
Fahim was amazing and 10/10 and gave a…
Fahim was amazing and 10/10 and gave a great deal and was very helpful
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your shout‑out is WOW 🎯 Brenda. We’re overjoyed Fahim secured outstanding value and delivered such dedicated support, and that perfect 10/10 says it all 🌟
- Three Social Media Team
Siaysha
Siaysha
She is brilliant and went over and beyond with the help she gave me, very pleased with the service, thank you very much xx
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Sylvia, for your 5 star review. We’re glad Siaysha created a great experience for you.
Three Social Media Team
Siaysha I have had very good afternoon…
Siaysha I have had very good afternoon very informative and helpful and am really pleased with how everything turned out thanks
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Trevor, it’s wonderful to know Siaysha made your afternoon worthwhile, sharing clear guidance and creating an outcome that left you feeling delighted with how everything came together. — Three Social Media Team2
Fahim was very helpful and he helped my…
Fahim was very helpful and he helped my friend who had sim issues and fixed the phone credit to three
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey there, we’re so glad you’re happy with our service from Fahim, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Fahim was really helpful and fixed my…
Fahim was really helpful and fixed my sim and gave a really good deal on my new sim deal
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Kowk! We’re delighted Fahim fixed your SIM and helped you secure a great deal. Your feedback truly brightened our day.
— Three Social Media Team
5* service at 3 Metrocentre
5* service at 3 Metrocentre. Fahim was excellent, answered all my questions and wasn’t pushy at all. Credit to 3.
July 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your review, Pouyan. We’re delighted to hear Fahim offered excellent support and made your visit a positive one. We truly appreciate your feedback 😊
-Three Social Media Team.
Exceptional service
The metro centre store has always been my favourite and a lot of this is by the fluke chance that everytime i go to upgrade my phone is see the same staff memeber called Phil.
He has always been exceptionally helpful when ive not been entirely sure what option I want and has a no pressure sales approach which is great, its just like chatting to your friend!
July 29, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi David, it’s wonderful to know your visit was positive and handled with care. Our staff member Phil will be delighted to know his efforts were appreciated. Thank you so much for the 5⭐ review! – Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for the wonderful feedback, Julie-Ann! We’re so glad you had such an exceptional experience with us. 😊 – Three Social Media Team
Siaysha was very helpful
Siaysha was very helpful and sorted all my contracts out.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
This made our day 🌈 Christina. We’re pleased Siaysha’s expert guidance brought everything together and earned such wonderful praise 🌼
- Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Hasim, we’re thrilled that Siaysha delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
– Three Social Media Team
Phil and Fahim were very helpful
Phil and Fahim were very helpful. Phil talked me through all the options and was incredibly kind showing me how to move house broadband smoothly: thankyou so much!
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Catherine, appreciating your kind words about Phil and Fahim, it is wonderful to hear how helpful Phil was in talking you through all the options and guiding you smoothly through moving your home broadband. — Three Social Media Team
He is very accommodating
Fahim, a customer advisor at Gateshead metro center. He is very accommodating, calm and good communication skills
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Fahim! Hope you have a wonderful day 🙂 — Three Social Media Team
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