Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
Company replied
Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
Company replied
Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Juan 😊 We appreciate you sharing this! So glad to hear Fahim looked after you so well and got everything sorted in no time. — Three Social Media Team
Fahim was brilliant got me a new I…
Fahim was brilliant got me a new I phone 17 pro max with a great deal
July 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing your experience, Sajdi! We're absolutely thrilled to hear that Fahim provided such exceptional service and secured a fantastic offer on your upgrade. Enjoy your incredible new device on our network! 🥰- Three Social Media Team
Excellent service
Jake was very helpful, patient and friendly helping us find the best deal for both broadband and sim
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Sanghya,we're delighted Jake helped you secure the perfect broadband plan and provided brilliant assistance. Thanks for sharing this fantastic 5⭐ review!
Three Social Media Team
Fahim was very helpful and sorted me…
Fahim was very helpful and sorted me out a new deal on contract
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for the great review, Shayyan! We’re thrilled to hear you got a new contract with fantastic support from Fahim. – Three Social Media Team
The lad who sorted mine and my partners…
The lad who sorted mine and my partners new deals couldn’t do enough for us, Fahim was his name. Well mannered and tried everything to hand craft a new deal that suited us and our budgets. Great customer service and an asset to the team.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Matthew. It is fantastic to hear how well Fahim looked after both you and your partner today. Having someone take the time to tailor options that fit your budget perfectly makes all the difference, and we are glad his polite approach stood out. Thank you for sharing your experience and highlighting his support.— Three Social Media Team
Nasim and Fahim are two brilliant…
Nasim and Fahim are two brilliant customer advisors who are very friendly and professional. Both made the 3 customer service 5 * I would definitely would shop here again.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi, Andrew! We're absolutely thrilled to hear about the incredible service you received from Nasim and Fahim. Our team always aims to blend a warm, friendly welcome with top-tier professionalism, so it's fantastic to know they both hit the mark for you. 🥰 - Three Social Media Team
Emmanuel was fantastic
Emmanuel was fantastic. Very thorough & sorted out phones out perfectly. Thank you so much!
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Sarah, thanks for your glowing 5⭐ review! We’re happy to know Emmanuel delivered careful guidance and handled your device concerns effortlessly.
— Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
We appreciate your feedback, Sayed. It’s fantastic to hear Terry handled your visit so well and left such a strong impression.
– Three Social Media Team
Fahim was friendly helpful and was…
Fahim was friendly helpful and was patient with me and done what I wanted and got a really good deal
Thank you
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Karen, we are absolutely delighted by this feedback! Fahim was brilliant at taking his time to understand your needs and ensuring you walked away with a brilliant package.— Three Social Media Team
We went in for info and possible…
We went in for info and possible products for someone moving out and Terry was very helpful.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Awesome, Gordon! We’re glad Terry was able to support you with everything you needed. Thank you for your feedback! 🙌 – Three Social Media Team
he was a extremely helpful couldn’t…
he was a extremely helpful couldn’t thank him enough for all his help and actually explaining what i was signing up for
thank you so much for all your help a am so greatful
June 30, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for this fantastic review, Sophie! 😊 We’re thrilled to hear one of our team member provided excellent support and guided you throughout. – Three Social Media Team
Wonderful and helpful experience
Wonderful and helpful experience - Nasim
June 28, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hello there, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! – Three Social Media Team
Good service
Call me back after a discrepancy on the costs and sorted it immediately great job
June 26, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there! 🙌 Awesome to hear the team got back to you quickly and sorted the cost issue right away. Love that it was handled so smoothly. Thank you so much for the 5 ⭐ review! ⭐
Really great customer service and…
Really great customer service and expert advice and support from Phil and Emmanuel. Thank you very much.
June 24, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Amazing to hear! We’re glad to know Phil and Emmanuel provided the help you needed. Thanks for the kind words! 🌟 – Three Social Media Team
Fantastic service
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Lesley, Thank you for reaching out. We are absolutely thrilled to hear that you had such a wonderful experience with us.— Three Social Media Team
Thanks for help Nasim
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Alena! Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Exelent service
Exelent service, perfect comunication , best deal for today , many thanks Nasim
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks a ton for your review, Arturas! 🎉Nasim really nailed it, and we look forward to serving you again. ☺️ -Kashish
Fahim was very helpful and made the…
Fahim was very helpful and made the process very easy and helped me find what I needed. Great customer service overall. Thank you
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Stephen, thank you for sharing this. It’s great to hear how well Fahim supported you, it sounds like he made everything clear, straightforward, and genuinely helpful. 😇 -Prabhjeet
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Andrew, thank you for your feedback. We are pleased to hear that Fahim provided you with such an outstanding experience. -Kishan
Had a great visit to the three store…
Had a great visit to the three store metrocentre. Terry was very patient and gave us a great deal. Thanks again.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there. Thank you for sharing your experience. We are glad to hear that Terry at our Metrocentre branch was patient and helped you find a great package during your visit. -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.