Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
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Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
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Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
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5 star service
Jake was fantastic, helped me with my issue and checked for other issues just in case.
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this amazing 5⭐ review, Pat! We’re delighted to hear Jake supported you so thoroughly and made your visit feel effortless. Your feedback truly means a lot.
Three Social Media Team
Staff is really helpful and friendly 180% different from Ai live chat and the call centre from somewhere else in the universe, due to the language I Couldn't understand
Staff is really helpful and friendly
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your feedback, Lionel. We’re delighted to hear that our team made such a positive difference for you. ✨ — Three Social Media Team
Terry was most profesional adviser i…
Terry was most profesional buisines Specialist i ever met at 3network center. Everyting been done quick and flawless whit my new contracts.
Thanks
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Your words are a real highlight ✨ Rimgaudas. We’re overjoyed Terry’s expert guidance and focused support got everything sorted with your new contracts, and your praise speaks volumes 🌟
- Three Social Media Team
Worst customer service I’ve…
Worst customer service I’ve experienced.
I visited the Three store Gateshead Metrocentre to enquire about their deals, and the experience was extremely disappointing.
Before even generating a PAC code from my previous provider, the staff member insisted on taking all my personal details, including my bank details. I repeatedly asked him to generate the PAC code first before proceeding any further, but he insisted that it would be quicker to complete the new contract first and said it would only take a minute to get the PAC afterwards.
Unfortunately, after the contract was set up, he was unable to generate the PAC code, and I ended up wasting around 45 minutes.
I had also clearly explained from the beginning that I needed an eSIM and that I only had a photo of my ID on my phone. I was told that would be fine. However, after completing the contract, I was then informed that I could only be issued a physical SIM because they needed to see the original ID. I had to walk back to my car to retrieve it. Even after that, they were still unable to activate an eSIM.
To make matters worse, as I was leaving the store, the staff member was swearing, which I found completely unprofessional and unacceptable.
Overall, the entire process was disorganised, time-consuming, and frustrating. I regret switching from Vodafone and wish I had checked the reviews beforehand. Based on my experience, I would advise others to be cautious and make sure they fully understand the process before agreeing to a contract.
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Leyens, we’re sorry to hear about the issues you faced in store. The process should have been explained clearly and handled correctly, and we’d like to review what happened. Please reach out to us through https://bit.ly/3C43TKN or call 333 from a Three phone, or 0333 338 1001 from any other line. Our team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
– Three Social Media Team
Good experience
Good experience, very helpful from Fahim @ metrocentre store. Helped me find the right phone and got me a good deal thank you.
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks so much for this brilliant 5⭐ feedback, Melissa. It’s wonderful to hear Fahim guided you to the right phone and a great deal. We’re thrilled your experience was smooth from start to finish. Wishing you plenty of happy moments with your new handset!
Three Social Media Team
Fahim was amazing and gave really good…
Fahim was amazing and gave really good communication
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Shaimaa, We are glad to hear that Fahim looked after you so well and provided such clear, amazing communication. It is excellent to know you had such a positive experience during your interaction.— Three Social Media Team
Siaysha
Was very helpful nothing was a problem changed everything over from my old phone to my new one and talked me through everything really appreciated Siayshas help.
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Carol, We are glad to hear that Siaysha looked after you so well and made moving everything over to your new phone completely trouble-free. It is wonderful to know that having everything explained clearly made such a difference to you.— Three Social Media Team
Siaysha has been amazing,she has…
Siaysha has been amazing,she has explained everything and made everything so clear , can't praise her enough
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Derrick, you’ve just made our day! 🎉 We’re glad to hear your experience with Siaysha was excellent, and your feedback truly means a lot to us. - Three Social Media Team
Emmanual could nor have helped me…
Emmanual could nor have helped me anymore than he did, he went above and beyond every single step of the way, I did come across a few obstacles on the way in trying to upgrade my contract. I am so pleased hw helped me with this as he did absolutely everything in his power to help me. 100 & I could not have asked anymore from him. Thank you Emmanuel!
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you, Amanda, for the amazing 5⭐ review. We’re delighted to hear Emmanuel offered outstanding support and stayed committed to helping you through every stage.
Three Social Media Team
Thankyou Terry and Phil for the…
Thankyou Terry and Phil for the excellent service on my new SIM cards for the family.I Appreciate both your time and effort. highly recommend three to anyone looking for good service.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Niko, it's fantastic that Terry and Phil provided top-tier care while setting up your household connection, and knowing you'd share your positive experience with others means so much to us. — Three Social Media Team
5 star service
Jake took his time and helped me find a great deal that suits my needs perfectly.
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Christine! Thanks for your feedback, Jake always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Susan, we’re thrilled Emmanuel delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.
Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Juan 😊 We appreciate you sharing this! So glad to hear Fahim looked after you so well and got everything sorted in no time. — Three Social Media Team
Fahim was brilliant got me a new I…
Fahim was brilliant got me a new I phone 17 pro max with a great deal
July 21, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing your experience, Sajdi! We're absolutely thrilled to hear that Fahim provided such exceptional service and secured a fantastic offer on your upgrade. Enjoy your incredible new device on our network! 🥰- Three Social Media Team
Excellent service
Jake was very helpful, patient and friendly helping us find the best deal for both broadband and sim
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Sanghya,we're delighted Jake helped you secure the perfect broadband plan and provided brilliant assistance. Thanks for sharing this fantastic 5⭐ review!
Three Social Media Team
Fahim was very helpful and sorted me…
Fahim was very helpful and sorted me out a new deal on contract
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thanks for the great review, Shayyan! We’re thrilled to hear you got a new contract with fantastic support from Fahim. – Three Social Media Team
The lad who sorted mine and my partners…
The lad who sorted mine and my partners new deals couldn’t do enough for us, Fahim was his name. Well mannered and tried everything to hand craft a new deal that suited us and our budgets. Great customer service and an asset to the team.
July 19, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Matthew. It is fantastic to hear how well Fahim looked after both you and your partner today. Having someone take the time to tailor options that fit your budget perfectly makes all the difference, and we are glad his polite approach stood out. Thank you for sharing your experience and highlighting his support.— Three Social Media Team
Nasim and Fahim are two brilliant…
Nasim and Fahim are two brilliant customer advisors who are very friendly and professional. Both made the 3 customer service 5 * I would definitely would shop here again.
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi, Andrew! We're absolutely thrilled to hear about the incredible service you received from Nasim and Fahim. Our team always aims to blend a warm, friendly welcome with top-tier professionalism, so it's fantastic to know they both hit the mark for you. 🥰 - Three Social Media Team
Emmanuel was fantastic
Emmanuel was fantastic. Very thorough & sorted out phones out perfectly. Thank you so much!
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Sarah, thanks for your glowing 5⭐ review! We’re happy to know Emmanuel delivered careful guidance and handled your device concerns effortlessly.
— Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
We appreciate your feedback, Sayed. It’s fantastic to hear Terry handled your visit so well and left such a strong impression.
– Three Social Media Team
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